Duplicate Emails Being Sent

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Aharrison3232
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Duplicate Emails Being Sent

Post by Aharrison3232 »

I have a client who I send emails out for and she let me know that a few people have reached out letting her know they get the same email from her 2, 3 even 4 times. I have confirmed this to be true for the people she told me about. Please let me know how this can be resolved quickly. Thank you!
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Dave
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Re: Duplicate Emails Being Sent

Post by Dave »

Thanks for letting us know!

In order to look into this, we will need your client's support code and a few of the email addresses that were affected.
Aharrison3232
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Joined: Fri Mar 03, 2017 4:07 pm
Website: www.assistforthewin.com

Re: Duplicate Emails Being Sent

Post by Aharrison3232 »

Her support code is 3405-0

m****[email protected]
j***t@j****d.com

Thank you!
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Dave
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Re: Duplicate Emails Being Sent

Post by Dave »

Thank you for reporting this, we have resolved this issue on our end. This was an issue affecting only version 5.1.
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