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I cannot remove labels on a form

Posted: Wed Jan 22, 2020 1:26 pm
by Agalassi1792
Hello,

I still cannot remove labels on a form. I chatted with someone about this a few days ago.

Support Code: 2842-0

Sign up Box ID #24

I cannot modify this form in anyway whatsoever, because all I get is this error:

"Whoops! Please make sure the Dynamic Message contains letters, numbers, and basic punctuation only. [JAB04-999]"

This is what my dynamic message is... There should be no problem with this at all, and yet it continues to yell at me, all due to two exclamation points. "Thank you for being a Warrior for your Workplace! Check your inbox for next steps! "

I have been needing to remove the labels for a few days now in order for the form to display cleanly.

Please let me know about this.

Thanks.

Re: I cannot remove labels on a form

Posted: Thu Jan 23, 2020 12:12 pm
by NoahBaldwin
This issue has been addressed - we appreciate your bringing this to our attention!

There was a space character at the end of your message that was causing a problem - there was nothing wrong with using exclamation points.

We have adjusted the system to remove spaces at the end of messages.

Re: I cannot remove labels on a form

Posted: Thu Jan 23, 2020 4:39 pm
by Agalassi1792
Okay great, thank you! I appreciate the help with this!