Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllProWebTools system?
The blog was helpful but we still have questions...
1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllProWebTools console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried hundreds of them...we've tried customers with buyer ids from long ago and recently...all have no reason.
2. Option 2 in the blog gives the option to go to "reports" then "contacts" then "invalid emails".....when we got to reports>contacts the only two options we get are "campaign members" and "search custom field"...we tried custom field and that just pulls up our contest box inputs....how do we access the "invalid emails" report?
no invalid emails option .jpg (230.76 KiB) Viewed 3204 times
Re: What constitutes an "invalid" email
Posted: Fri Sep 18, 2020 12:49 pm
by Steve173
We received an email notification saying we had received a reply to this forum question however there is no reply?
Re: What constitutes an "invalid" email
Posted: Mon Sep 21, 2020 12:32 pm
by Kathlein
The features that your are not seeing are in version 5.5 - you are currently on version 5.4. You will be upgraded this week.
Re: What constitutes an "invalid" email
Posted: Thu Oct 01, 2020 9:57 pm
by Steve173
I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5