Customers are not seeing pre-orders, chargebacks are happening

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Andy1735
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Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Sat Apr 09, 2016 11:11 am

at least these three:

[email protected]
[email protected]
[email protected]

At least one customer has begun a chargeback process because of this. It may be a global bug for us??
Andy1735
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Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Mon Apr 11, 2016 9:46 am

Sorry to bug about this, many MANY customers are angry right now. Please update, Thanks!
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JohnB
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby JohnB » Mon Apr 11, 2016 1:06 pm

Thank you for letting us know about this. I'll make sure we start looking into this right away, and please let me know if this continues to happen. I wish I could give you more information at this time.
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Paige
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Paige » Mon Apr 11, 2016 3:09 pm

Where are they not seeing the preorders? Their "My Account"?
Andy1735
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Website: www.secretcompassonline.com

Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Mon Apr 11, 2016 3:13 pm

Yes that is correct
Andy1735
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Mon Apr 11, 2016 3:14 pm

My test account still shows pre-orders
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JohnB
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby JohnB » Mon Apr 11, 2016 5:09 pm

This has now been addressed. Could you please double check that your customers can view their pre-orders now?
Andy1735
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Tue Apr 12, 2016 12:23 pm

This is probably related to this so I am adding to this thread. A customer [email protected] has reported, and I have verified by logging into his account, that all of his old orders are showing up as not shipped.
Andy1735
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Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Tue Apr 12, 2016 12:28 pm

they do appear as shipped in the backend however.
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JohnB
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby JohnB » Tue Apr 12, 2016 12:35 pm

Thanks for letting us know about this. I'll make sure that we look into this and I'll let you know when I have more information!
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JohnB
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Re: Customers are not seeing pre-orders, chargebacks are happening

Postby JohnB » Tue Apr 12, 2016 4:02 pm

This has been addressed and your customers should be able to see either the shipping method or the tracking number when they look at their past orders in the My Account area. If you could please double check this is working for me, I would appreciate it.
Andy1735
Posts: 537
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Customers are not seeing pre-orders, chargebacks are happening

Postby Andy1735 » Tue Apr 12, 2016 4:05 pm

looks good. Thanks!!

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