at least these three:
[email protected]
[email protected]
[email protected]
At least one customer has begun a chargeback process because of this. It may be a global bug for us??
Customers are not seeing pre-orders, chargebacks are happening
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- Posts: 537
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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- Website: www.secretcompassonline.com
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- Posts: 537
- Joined: Tue Sep 08, 2015 2:57 pm
- Website: www.secretcompassonline.com
Re: Customers are not seeing pre-orders, chargebacks are happening
Sorry to bug about this, many MANY customers are angry right now. Please update, Thanks!
- JohnB
- Support Team
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- Website: www.allprowebtools.com
Re: Customers are not seeing pre-orders, chargebacks are happening
Thank you for letting us know about this. I'll make sure we start looking into this right away, and please let me know if this continues to happen. I wish I could give you more information at this time.
- Paige
- Support Team
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- Location: Fort Collins, CO
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Re: Customers are not seeing pre-orders, chargebacks are happening
Where are they not seeing the preorders? Their "My Account"?
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- Posts: 537
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- Website: www.secretcompassonline.com
Re: Customers are not seeing pre-orders, chargebacks are happening
Yes that is correct
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- Posts: 537
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- Website: www.secretcompassonline.com
Re: Customers are not seeing pre-orders, chargebacks are happening
My test account still shows pre-orders
- JohnB
- Support Team
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- Website: www.allprowebtools.com
Re: Customers are not seeing pre-orders, chargebacks are happening
This has now been addressed. Could you please double check that your customers can view their pre-orders now?
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- Posts: 537
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- Website: www.secretcompassonline.com
Re: Customers are not seeing pre-orders, chargebacks are happening
This is probably related to this so I am adding to this thread. A customer [email protected] has reported, and I have verified by logging into his account, that all of his old orders are showing up as not shipped.
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- Posts: 537
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- Website: www.secretcompassonline.com
Re: Customers are not seeing pre-orders, chargebacks are happening
they do appear as shipped in the backend however.
- JohnB
- Support Team
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- Website: www.allprowebtools.com
Re: Customers are not seeing pre-orders, chargebacks are happening
Thanks for letting us know about this. I'll make sure that we look into this and I'll let you know when I have more information!
- JohnB
- Support Team
- Posts: 1022
- Joined: Wed Nov 04, 2015 3:57 pm
- Website: www.allprowebtools.com
Re: Customers are not seeing pre-orders, chargebacks are happening
This has been addressed and your customers should be able to see either the shipping method or the tracking number when they look at their past orders in the My Account area. If you could please double check this is working for me, I would appreciate it.
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- Posts: 537
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- Website: www.secretcompassonline.com
Re: Customers are not seeing pre-orders, chargebacks are happening
looks good. Thanks!!