Unable to send Test Email

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Agalassi1792
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Unable to send Test Email

Postby Agalassi1792 » Thu Sep 21, 2017 2:28 pm

Hello,

We are unable to send test emails out of the account c2469

When we try to send, we get the following message:

"Your credentials are incorrect." (screenshot below)

This account is using MailGun. On the Settings --> Email Screen, I get the red warning message of: (I am pasting 'DOMAIN' in the place of the actual URL)

WARNING: You must set your DNS so that webmail.DOMAIN.com is set as a cname to DOMAIN.com

But I just did this. Is it being cached? Also, is this what is causing the test email warning message? Are the two warnings related to each other?
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JohnB
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Re: Unable to send Test Email

Postby JohnB » Thu Sep 21, 2017 3:48 pm

The "You must set your DNS so that webmail.DOMAIN.com is set as a cname to DOMAIN.com" warning only applies to the email inboxes, which you see first under the "Manage Email Addresses" tab when you go to Settings->Email, so that would not affect your SMTP or your sending of test emails.

I would check your Mailgun credentials, and based on the error "Your credentials are incorrect" you are getting, one of those four SMTP Settings is not correct.

This video may help you troubleshoot the SMTP Mailgun settings.



Please let me know if you have any more questions!
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Agalassi1792
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Re: Unable to send Test Email

Postby Agalassi1792 » Thu Sep 21, 2017 4:14 pm

Hi John,

I just logged into the MailGun account and all of the information in those four boxes are correct. We should have set this up correctly months ago. Is there any other reason why this is not working?



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JohnB
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Re: Unable to send Test Email

Postby JohnB » Thu Sep 21, 2017 4:23 pm

Just to clarify, the SMTP Setting called "Mail Password" should be filled in with the "API Key" from Mailgun. Was this filled in correctly?
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Agalassi1792
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Re: Unable to send Test Email

Postby Agalassi1792 » Thu Sep 21, 2017 4:29 pm

Okay, that is not at all obvious so I did not add the API key there.

But - that is not working for me either. When I paste the API Key there, it gives a new warning (the other warning is gone, replaced with this one)

The parameters passed to the API were invalid. Check your inputs!



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JohnB
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Re: Unable to send Test Email

Postby JohnB » Thu Sep 21, 2017 4:54 pm

It still sounds like the SMTP Settings that were put in are incorrect. If you have not already, I would recommend looking at the above video at 6:30, where they start going over how to fill in the SMTP Settings.
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Agalassi1792
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Re: Unable to send Test Email

Postby Agalassi1792 » Thu Sep 21, 2017 5:54 pm

John,

Yes, I followed that process already today. I added in the correct information that I needed to, but I am still getting errors. I just now tried to send another test and its still not working.

I've gone in and added her MailGun information into the 'passwords' area. If you can, could you please login to her mailgun account and double check for yourself that I've been doing this all correctly? Once again, the website's ID is c2469.

Thank you.



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JohnB
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Re: Unable to send Test Email

Postby JohnB » Fri Sep 22, 2017 9:41 am

I've looked into this, and found that the issue is not with the SMTP Settings, but that there is no "From Email" set under Settings->Company Information, so the emails are not being sent from anyone, which is causing the error.

Just set an email address (it is best to try and use an email address that matches the verified domain in mailgun if you can) under Settings->Company for the "From Email" and you will be able to send a test email properly.
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Agalassi1792
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Re: Unable to send Test Email

Postby Agalassi1792 » Fri Sep 22, 2017 11:25 am

Yes, that finally worked.

So, since the case here was that there was no 'From' email address... then why did the error message not reflect that? If the error message had specifically said that there was no 'from' email sent, it would have completely avoided all of this confusion and time spent on this issue.

If at all possible, could the error messages be fixed/added/edited to better properly reflect what is actually happening to avoid this in the future? that would be awesome.

Thanks.



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JohnB
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Re: Unable to send Test Email

Postby JohnB » Fri Sep 22, 2017 2:35 pm

This error message has been corrected to avoid future confusion!
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Agalassi1792
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Re: Unable to send Test Email

Postby Agalassi1792 » Fri Sep 22, 2017 5:35 pm

Thanks, John! Much appreciated.




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