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Email Automatically Sent Without Being Scheduled

Posted: Thu Sep 21, 2017 2:49 pm
by Aharrison3232
My client, Katie Myers, has a bunch of e-mails scheduled to go out for the rest of the year. Today, the e-mail, The Conversation Club - Open Office Hours today! was scheduled to go out to two tags; Monthly Club Member and Annual Club Member. It shows that they were sent today at 9:03am when looking at Scheduled E-mails in Email Reports. However, on the View Emails tab, it also shows that the e-mail, Conversation Club Monthly Training - August 2017 also went out at the exact same time. This e-mail shouldn't have gone out and isn't on the Scheduled E-mails report. Please advise why this went out and if it was something we did on our end or if it was a glitch.

Thank You

Re: Email Automatically Sent Without Being Scheduled

Posted: Thu Sep 21, 2017 3:51 pm
by JohnB
Are you referring to the "Last Send Date" when you are looking at the list of emails under Emails->View Emails? That only refers to the most recent sending of that email, which included Test Emails.

You can click on that email and check the "Statistics" panel to see which email addresses it was sent too.

Please let me know if you still have any more questions!

Re: Email Automatically Sent Without Being Scheduled

Posted: Tue Sep 26, 2017 8:07 pm
by Aharrison3232
Yes, I was referring to the "Last Send Date". When I click on the email, it shows it was sent to 19 people and 15 of them opened it. Again, this email was NOT scheduled to go out so we're wondering why it did. Also, when I look at the 15 people who opened it, it is showing several duplicates. Does this mean they got the email more than once?

Re: Email Automatically Sent Without Being Scheduled

Posted: Wed Sep 27, 2017 9:36 am
by JohnB
If I go to Reports->Email Reports I can see that email 245 was in fact scheduled to be sent out on Sept. 21 with the subject set as "The Conversation Club - Open Office Hours today!"

Yes, the email can be sent out multiple times to the same person, but not during the same day. It looks like that on Sept. 21 specificaly, email 245 was sent to six email addresses.

Please let me know if you have any more questions!