PayPal Invoices showing as invalid to customer

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PayPal Invoices showing as invalid to customer

Postby Lfrailey173 » Thu Oct 19, 2017 1:15 pm

Hi! In the last couple of weeks we have been getting feedback from customers who checked out via PayPal saying that once they complete the order and are given the option to view the invoice when they select that button they are told that the invoice number is invalid. The customer ID who had this issue today is buyer 26046. Is anyone else reporting this? Customers keep calling or emailing thinking their order never processed through but we see it in the console queue......
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Re: PayPal Invoices showing as invalid to customer

Postby JohnB » Thu Oct 19, 2017 3:27 pm

Thank you for reporting this! This issue has been addressed (by updating the thanks plg file) and should no longer be an issue for your customers! Your customers that pay via paypal, sometimes the payment doesn't get processed before the customer reaches the thank you page, which was causing the issue you described. Now these customers will instead see a message that they will receive their invoice in their Email.

Please let me know if you have any more questions!

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