Cities aren't automatically generating anymore

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Mcutshall1910
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Cities aren't automatically generating anymore

Post by Mcutshall1910 »

Hello all!!

When I put the zip code in a new contact - the city is not automatically generating like it used to.
And every now and then, it will not allow for me to put the state in. It will leave the state field open and then when I click on it, it's give me an error and won't let me access the drop down.

Please advise. Thanks
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Dave
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Re: Cities aren't automatically generating anymore

Post by Dave »

Thanks for reporting this.

I have tried several times to replicate the issue that you are referring to. Can you provide some more detail?

1. Does this happen every time or just sometime?
2. What browser are you using and are you using an Apple computer or a PC?
3. What version is the browser that you are using? (You can find this by going to the "Help" menu of your browser and chossing "About")
Mcutshall1910
Posts: 8
Joined: Fri Jan 13, 2017 6:09 pm
Website: apwt.coloradotubrepair.com

Re: Cities aren't automatically generating anymore

Post by Mcutshall1910 »

It seems to have stopped now. It was every new contact I was entering for a couple days.

I'm using a Mac. Version 10.13.3
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Dave
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Re: Cities aren't automatically generating anymore

Post by Dave »

Thanks for the update! We are here to help if you experience this again.
Mcutshall1910
Posts: 8
Joined: Fri Jan 13, 2017 6:09 pm
Website: apwt.coloradotubrepair.com

Re: Cities aren't automatically generating anymore

Post by Mcutshall1910 »

Here. This one isn't giving me an error on the state...but it does show the zip not loading the city. THANK YOU!
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Dave
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Re: Cities aren't automatically generating anymore

Post by Dave »

Your AllProWebTools account has just been upgraded to our latest version. Please also be sure to update your web browser and your Mac OS. There have recently been some updates on the Internet that have caused similar issues.

If the problem persists, please use our Screen Share Support so that our Support Staff can visually see what you are experiencing and perform additional diagnostics on your computer to determine the cause. Here is a video that will show you how to access Screen Share Support:

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Dave
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Re: Cities aren't automatically generating anymore

Post by Dave »

UPDATE:

Our support team has recently discovered an intermittent issue that was causing the zip code system to occasionally miss updating the city and state. This has now been corrected.
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