Hello all!!
When I put the zip code in a new contact - the city is not automatically generating like it used to.
And every now and then, it will not allow for me to put the state in. It will leave the state field open and then when I click on it, it's give me an error and won't let me access the drop down.
Please advise. Thanks
Cities aren't automatically generating anymore
-
- Posts: 8
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
- Joined: Fri Jan 13, 2017 6:09 pm
- Website: apwt.coloradotubrepair.com
- Dave
- Support Team
- Posts: 1221
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: Cities aren't automatically generating anymore
Thanks for reporting this.
I have tried several times to replicate the issue that you are referring to. Can you provide some more detail?
1. Does this happen every time or just sometime?
2. What browser are you using and are you using an Apple computer or a PC?
3. What version is the browser that you are using? (You can find this by going to the "Help" menu of your browser and chossing "About")
I have tried several times to replicate the issue that you are referring to. Can you provide some more detail?
1. Does this happen every time or just sometime?
2. What browser are you using and are you using an Apple computer or a PC?
3. What version is the browser that you are using? (You can find this by going to the "Help" menu of your browser and chossing "About")
-
- Posts: 8
- Joined: Fri Jan 13, 2017 6:09 pm
- Website: apwt.coloradotubrepair.com
Re: Cities aren't automatically generating anymore
It seems to have stopped now. It was every new contact I was entering for a couple days.
I'm using a Mac. Version 10.13.3
I'm using a Mac. Version 10.13.3
- Dave
- Support Team
- Posts: 1221
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: Cities aren't automatically generating anymore
Thanks for the update! We are here to help if you experience this again.
-
- Posts: 8
- Joined: Fri Jan 13, 2017 6:09 pm
- Website: apwt.coloradotubrepair.com
Re: Cities aren't automatically generating anymore
Here. This one isn't giving me an error on the state...but it does show the zip not loading the city. THANK YOU!
- Attachments
-
- Screen Shot 2018-02-26 at 2.49.21 PM.png (54.56 KiB) Viewed 4557 times
- Dave
- Support Team
- Posts: 1221
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: Cities aren't automatically generating anymore
Your AllProWebTools account has just been upgraded to our latest version. Please also be sure to update your web browser and your Mac OS. There have recently been some updates on the Internet that have caused similar issues.
If the problem persists, please use our Screen Share Support so that our Support Staff can visually see what you are experiencing and perform additional diagnostics on your computer to determine the cause. Here is a video that will show you how to access Screen Share Support:
If the problem persists, please use our Screen Share Support so that our Support Staff can visually see what you are experiencing and perform additional diagnostics on your computer to determine the cause. Here is a video that will show you how to access Screen Share Support:
- Dave
- Support Team
- Posts: 1221
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: Cities aren't automatically generating anymore
UPDATE:
Our support team has recently discovered an intermittent issue that was causing the zip code system to occasionally miss updating the city and state. This has now been corrected.
Our support team has recently discovered an intermittent issue that was causing the zip code system to occasionally miss updating the city and state. This has now been corrected.