Aloha!
Buyer 10147 has an autoship #31746. We received an email notification that the autoship failed to process.....however in pulling up the customer's profile the order did process #38710 however it did knock the order down to the list of "cancelled" orders under the reoccurring orders section?
autoship notification failed, but processed?
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- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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- Dave
- Support Team
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Re: autoship notification failed, but processed?
Please forward the email that you received to our support email address so that we may look into this further for you.
- Dave
- Support Team
- Posts: 1222
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: autoship notification failed, but processed?
According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below:
40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15
40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00
40900697689 none Voided 27-Aug-2018 10:52:29 V XXXX8496 USD 0.00
Please let us know if you see this happen again.
40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15
40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00
40900697689 none Voided 27-Aug-2018 10:52:29 V XXXX8496 USD 0.00
Please let us know if you see this happen again.