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Shipping Confirmation contact us link error

Posted: Mon May 13, 2019 8:25 pm
by Steve173
Aloha!

Customers have been letting us know that when they click the "contact us" link at the bottom of our shipping confirmation emails it does not pull up our contact details page but a message with "example domain" attached below is a screenshot.

Also in the shipping confirmation email below the tracking info it says "Your item has been shipped by Build 4.64" ??? what is this? Can we delete this or edit the verbiage to reflect our company name?
Contact US shipping emails.jpg
Contact US shipping emails.jpg (221.04 KiB) Viewed 655 times
shipping confirmation Build 4.64.jpg
shipping confirmation Build 4.64.jpg (132.27 KiB) Viewed 655 times

Re: Shipping Confirmation contact us link error

Posted: Tue May 14, 2019 8:42 am
by Dave
You can edit the appearance of your Shipping Confirmation email by choosing "marketing" and then "emails" from the main menu. Scroll through the list of emails and find the one called "[SYSTEM] - Shipping Confirmation Email"/ Click the pencil icon to edit the email and make any adjustments that you like.

I have already done this and addressed the issues that you have described.

Re: Shipping Confirmation contact us link error

Posted: Fri May 17, 2019 4:08 pm
by Steve173
Ok great....how do we edit the verbiage that inserts into the {ORDER DETAILS} field?

Also our "Email Invoice" confirmation email also is very different from what it previously was...how do we edit the layout and colors to be consistent with our "Shipping Confirmation" email? The "invoice" email is blue and instead of displaying our company logo says" My Logo"....is there a video that shows how to do this?

Re: Shipping Confirmation contact us link error

Posted: Mon May 20, 2019 8:47 am
by Dave
The verbiage that is in the {ORDER DETAILS} is predetermined by the system and which items were purchased, there is currently no way to edit it.

We have updated the "Email Invoice" system email template to match the other system emails.

You can learn how to edit these yourself as described at this link: https://www.allprowebtools.com/System-E ... Web-Pages/

Re: Shipping Confirmation contact us link error

Posted: Mon May 20, 2019 4:59 pm
by Steve173
What we are trying to edit is the sentence that is inserted below the all the {order details} info.....we just assumed it was part of it as in our email template it's blank below the {order details} insert.....below are screenshots
IMG_9154.jpg
IMG_9154.jpg (122.86 KiB) Viewed 632 times
IMG_9154.jpg
IMG_9154.jpg (122.86 KiB) Viewed 632 times

Re: Shipping Confirmation contact us link error

Posted: Wed May 22, 2019 3:43 pm
by Dave
The verbiage that you are referring to can be found by clicking on "settings" on the main menu and then click on "invoicing". From here click on the tab that says "invoice Email" scroll down and you will see the message that you can edit.

Re: Shipping Confirmation contact us link error

Posted: Tue Jun 18, 2019 7:21 pm
by Lfrailey173
ok one more :) Our password reset email didn't get updated when our system upgraded to latest version....how to we get the color scheme to match our other emails like the invoice and shipping notifications. Also the password one just says "my logo" and on the bottom "my company" and the contact us goes the the "example domain" page...how do we fix this?

Re: Shipping Confirmation contact us link error

Posted: Tue Jun 18, 2019 7:22 pm
by Lfrailey173
oops forgot to add the screenshot so you can see what we are trying to fix
Password email.jpg
Password email.jpg (57.13 KiB) Viewed 542 times

Re: Shipping Confirmation contact us link error

Posted: Wed Jun 19, 2019 2:37 pm
by Dave
We have updated the "Forgot Password" system email template to match the other system emails.

You can learn how to edit these yourself as described at this link: https://www.allprowebtools.com/System-E ... Web-Pages/