Scheduled text messages repeatedly sent out
Posted: Thu Oct 03, 2019 11:10 am
On 10/2/2019 at 9:50pm EST an issue was brought to our attention concerning scheduled text messages being repeatedly sent out from specific AllProWebTools accounts.
Investigation into this matter by our programming team found that this issue was only affecting scheduled text messages to over 500 contacts. It was determined that the cause of this issue was the response code from phone.com that indicated a successful send of the text message was being read as indicating that the text message was not sent. Under this condition, AllProWebTools would attempt to resend the text message until it received the response code from phone.com.
Our programming team is currently researching ways to resolve this issue. We expect to have a resolution later today. We will post additional updates in this forum.
We apologize for the inconvenience to you and your clients and are currently working to remedy the situation.
Investigation into this matter by our programming team found that this issue was only affecting scheduled text messages to over 500 contacts. It was determined that the cause of this issue was the response code from phone.com that indicated a successful send of the text message was being read as indicating that the text message was not sent. Under this condition, AllProWebTools would attempt to resend the text message until it received the response code from phone.com.
Our programming team is currently researching ways to resolve this issue. We expect to have a resolution later today. We will post additional updates in this forum.
We apologize for the inconvenience to you and your clients and are currently working to remedy the situation.