address missing from order?

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Lfrailey173
Posts: 391
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

address missing from order?

Post by Lfrailey173 »

Hi

Can you please check buyer 36629, she is a new customer and her profile is missing an address and contact phone. Order #49298 was paid via PayPal....we've emailed her but have no way of calling as she some how placed an order with no profile info completed...please advise...
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Dave
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Re: address missing from order?

Post by Dave »

If you lookup the order in Paypal - does Paypal show the address info?
Lfrailey173
Posts: 391
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: address missing from order?

Post by Lfrailey173 »

No...On all our orders that are paid via PayPal when we login through PayPal directly and click on the specific payment for customer details it says "We have no postal address on file"....not just this order but all of them....this one is unique as AllPro customer shopping cart let the order process with no shipping address....all the other orders in PayPal that also say "We have no postal address on file" have an address in the AllPro system
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