Unable to upload images

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Lfrailey173
Posts: 380
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Unable to upload images

Post by Lfrailey173 »

Hi! We are currently unable to upload any images in "manage images and files" we are just getting the circular arrows spinning in circles and "processing" never completes....is the AllPro system currently down?
images not uploading.png
images not uploading.png (191.97 KiB) Viewed 955 times
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Kathlein
Support Team
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Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Unable to upload images

Post by Kathlein »

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.

If you would like assistance uploading this image before Monday, please send the image to support along with which folder you would like it to be uploaded to.
Lfrailey173
Posts: 380
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Unable to upload images

Post by Lfrailey173 »

We are unable to upload images again. We are getting the error in the attached screenshot
C2C4517E-7DA4-4F80-8D05-90D3F98F3A97.png
C2C4517E-7DA4-4F80-8D05-90D3F98F3A97.png (981.2 KiB) Viewed 752 times
Steve173
Posts: 110
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: Unable to upload images

Post by Steve173 »

Thought is was maybe the file size so resized to 1.95 MB and still getting the same error
image upload syntax error.png
image upload syntax error.png (168.34 KiB) Viewed 750 times
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NoahBaldwin
Support Team
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Joined: Fri Jan 04, 2019 11:21 am
Website: www.allprowebtools.com

Re: Unable to upload images

Post by NoahBaldwin »

Please check your image against the requirements in the warning at the top of the page. It is likely that the image exceeds the pixel requirement.
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