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Unable to upload images

Posted: Wed May 13, 2020 6:51 pm
by Lfrailey173
Hi! We are currently unable to upload any images in "manage images and files" we are just getting the circular arrows spinning in circles and "processing" never completes....is the AllProWebTools system currently down?
images not uploading.png
images not uploading.png (191.97 KiB) Viewed 2257 times

Re: Unable to upload images

Posted: Thu May 14, 2020 8:20 am
by Kathlein
This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.

If you would like assistance uploading this image before Monday, please send the image to support along with which folder you would like it to be uploaded to.

Re: Unable to upload images

Posted: Mon May 25, 2020 8:31 pm
by Lfrailey173
We are unable to upload images again. We are getting the error in the attached screenshot
C2C4517E-7DA4-4F80-8D05-90D3F98F3A97.png
C2C4517E-7DA4-4F80-8D05-90D3F98F3A97.png (981.2 KiB) Viewed 2054 times

Re: Unable to upload images

Posted: Mon May 25, 2020 8:38 pm
by Steve173
Thought is was maybe the file size so resized to 1.95 MB and still getting the same error
image upload syntax error.png
image upload syntax error.png (168.34 KiB) Viewed 2052 times

Re: Unable to upload images

Posted: Tue May 26, 2020 8:23 am
by NoahBaldwin
Please check your image against the requirements in the warning at the top of the page. It is likely that the image exceeds the pixel requirement.