Test Emails not sending

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Lfrailey173
Posts: 380
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Test Emails not sending

Post by Lfrailey173 »

Hi!
We got a big glitch happening.... out test emails are not sending. We are getting the screen that shows successful send however the email is not delivering to the inbox....we sent to two email [email protected] and [email protected].
may 3 test email.png
may 3 test email.png (181.54 KiB) Viewed 602 times
may email 3 testing dad.png
may email 3 testing dad.png (183.34 KiB) Viewed 602 times
Also once we pull back up the "preview" screen of the sent email it will usually update showing how many sends and the number is showing "0"
may 3 test email.png
may 3 test email.png (181.54 KiB) Viewed 602 times
Attachments
mail email 3 sent stats.png
mail email 3 sent stats.png (704.9 KiB) Viewed 602 times
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Dave
Support Team
Support Team
Posts: 790
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: Test Emails not sending

Post by Dave »

This issue was a result of moving your domain real-noni.com to Godaddy without moving all related DNS records. Since you are no longer sending from real-noni.com, we have updated your account to send from realnoni.com. You should be able to send emails now.
Steve173
Posts: 110
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: Test Emails not sending

Post by Steve173 »

Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.
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