Invoice not compatible with kanji

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Lfrailey173
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Invoice not compatible with kanji

Post by Lfrailey173 »

Hi!
We just had a customer place an order in Japan. They contact us concerned as their invoice has the shipping address in all sorts of bizarre characters that are most definitely not Japanese. How can we fix this so it translates correctly on a customers invoice? Buyer 38346 order #52820
Japan invoice.jpg
Japan invoice.jpg (732.27 KiB) Viewed 497 times
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Dave
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Re: Invoice not compatible with kanji

Post by Dave »

Hello! Your account shows that you have received orders from 87 addresses in Japan over the past few years. This record is the only one presenting with this issue. Here is a sample of some of the Japanese addresses that have been entered into your website:
japanese.png
japanese.png (18.71 KiB) Viewed 494 times
In order to address this, we will need to understand how this customer entered their address differently from the 86 other addresses that have been entered into your website.
Steve173
Posts: 110
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: Invoice not compatible with kanji

Post by Steve173 »

The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).
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