Customers unable to view our website

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Lfrailey173
Posts: 380
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Customers unable to view our website

Post by Lfrailey173 »

Hi! We have had a number of customers reporting that they are unable to get on our website this week. Finally got a couple of screenshots of the error message. It’s an “Access error 7”.
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E0F6006C-3D51-4297-BAD8-9AA335F9FA5E.jpeg
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Brads326
Support Team
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Posts: 109
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: Customers unable to view our website

Post by Brads326 »

This is caused when our systems detect suspicious activity from a user. Their access is restricted to protect your company from malicious activity. This user's access has now been restored.
Steve173
Posts: 110
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: Customers unable to view our website

Post by Steve173 »

It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.
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Kathlein
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Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Customers unable to view our website

Post by Kathlein »

Yes, both of the accounts that you have posted have been cleared.
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