Page 1 of 1

Customers unable to view our website

Posted: Fri Jun 05, 2020 12:29 pm
by Lfrailey173
Hi! We have had a number of customers reporting that they are unable to get on our website this week. Finally got a couple of screenshots of the error message. It’s an “Access error 7”.

Re: Customers unable to view our website

Posted: Mon Jun 08, 2020 10:06 am
by Brads326
This is caused when our systems detect suspicious activity from a user. Their access is restricted to protect your company from malicious activity. This user's access has now been restored.

Re: Customers unable to view our website

Posted: Mon Jun 08, 2020 3:24 pm
by Steve173
It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.

Re: Customers unable to view our website

Posted: Mon Jun 08, 2020 7:12 pm
by Kathlein
Yes, both of the accounts that you have posted have been cleared.