Access denied error

Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added?

All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message......

It looks like you resolved this issue on 2020-06-12 3:20 PM. Let us know if you still need assistance.

We actually did not do anything....we do not understand what "Web Tool" needs to be added to our account...