Customers are not able to change their password

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Steve173
Posts: 110
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Customers are not able to change their password

Post by Steve173 »

Hi!
We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The current password is definitely correct as it's the same password used to initially log in. Buyer 33103....please help us with this.
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Kathlein
Support Team
Support Team
Posts: 136
Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Customers are not able to change their password

Post by Kathlein »

Lfrailey173
Posts: 380
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Customers are not able to change their password

Post by Lfrailey173 »

Hi Kathlein! The video you attached does not help us with this issue, it does not address the problem we are having.....
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