Can you please unblock one of our customers

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Lfrailey173
Posts: 380
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Can you please unblock one of our customers

Post by Lfrailey173 »

Hi!
You are blocking one of our customers from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "73.190.80.214"....please let us know when this is resolved so we can let our customer know.
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Kathlein
Support Team
Support Team
Posts: 136
Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Can you please unblock one of our customers

Post by Kathlein »

The issue you are reporting is not a bug. This is a security feature and cannot be addressed on the forum.

The IP address you have posted belongs to Comcast and is randomly shared between thousands of Comcast users. Recently, one of these users was sending malicious traffic and security measures were implemented to protect the network.

You can get immediate assistance to reinstate access for a user by accessing the Support Chat by pressing the "Support" button while logged into your AllProWebTools account.
Lfrailey173
Posts: 380
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Can you please unblock one of our customers

Post by Lfrailey173 »

ok this is very confusing as the last two times this happened last month we were instructed to make a post here in forum to have the user reinstated.
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