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FB Message Not Posted

Posted: Thu Aug 06, 2020 4:39 pm
by Katelake3566
Tonight we received a FB Message on our Page from someone who we are not connected to, Carmen Mendoza. APWT captured the message and showed it as an unknown contact. I then created a new contact, assigning the FB Message to it. I then replied to Carmen through APWT but it did not show up in Facebook.

We copied and pasted the reply from APWT into FB Messenger and replied. Carmen replied to our message which was captured in APWT. Neither Facebook nor APWT show a "double message" being sent to Carmen.

So it looks like APWT is not sending FB messages, only receiving.

Re: FB Message Not Posted

Posted: Tue Aug 11, 2020 3:10 pm
by Dave
Is it possible that you replied to your Facebook message more than 24 hours from when they contacted you?

Facebook has a policy that limits responses from AllProWebTools to within 24 hours of the last time the person messaged you. You can read the policy here: https://developers.facebook.com/docs/me ... new_policy

As long as you and the client are in an ongoing conversation, you can communicate for days and days and weeks and weeks. Once the client does not communicate for 24 hours, the Facebook policy takes affect.

Re: FB Message Not Posted

Posted: Tue Aug 11, 2020 5:10 pm
by Katelake3566
Hi Dave,
The whole conversation took place within 1.5 hours.

I took screenshots of the Facebook Messenger comment times and the APWT comment times so you can see the differences and attached it to this post.
Kate

Re: FB Message Not Posted

Posted: Wed Aug 12, 2020 3:12 pm
by Scott3487
Weird, we noticed a disconnect a few weeks ago with what must have been a Facebook update and had to reconnect quite a few of our pages. You could try that as we use this feature daily and haven't noticed any issues this week while using it 🤔

Re: FB Message Not Posted

Posted: Wed Aug 12, 2020 7:44 pm
by Katelake3566
Thanks for the idea, Scott. Could you give me a hint how to do the "reconnection"? :D :roll: