Page 1 of 1

Error with Invoices attached to contracts

Posted: Fri Aug 28, 2020 3:27 pm
by Scott3487
We are getting a delivery area error with invoices attached to contracts.
IMG_10181.png (495.34 KiB) Viewed 1641 times

Re: Error with Invoices attached to contracts

Posted: Mon Aug 31, 2020 11:16 am
by Dave
Please provide additional information about how this invoice was created, or start a Support Screenshare so that you can demonstrate how to reproduce this issue.

Additional information that would help would include:
- Does this happen with all of your invoices?
- Has this just recently started happening?
- Does it only happen for clients in a certain location?
- Has this only happened a single time?

Re: Error with Invoices attached to contracts

Posted: Tue Sep 15, 2020 10:21 am
by Stephanie3487
I also experienced this problem with a customer last night. I made a copy of the "Start Program" contract and sent it over to the customer. I did have to edit it after I had already sent it to her. I went back into the estimate and edited two sections and hit save. The only thing I edited was the length of the contract, did not touch the pricing at all. I saved it and had her refresh her page. Once refreshed, she said she saw the yellow blocks to electronically sign but at the bottom it said $0 and "Item have been removed from your cart as you are not eligible local delivery area" I then went into her CRM and edited her address to her city, state, and country. This did not change anything and I took payment over the phone.

Re: Error with Invoices attached to contracts

Posted: Tue Sep 15, 2020 11:55 am
by Dave
You have configured your product to be available "locally" - this feature works in conjunction with your Delivery Shipping options. Since you do not have any Shipping options configured, your "local" product is not available to anyone anywhere. You should go into your product settings and turn off the switch for "Local Product Only" as shown below: