Email Marketing Campaign starts over when I add another campaign to contact

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Post Reply
Anna3909
Posts: 1
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Tue Apr 21, 2020 7:47 pm
Website: www.renewenneagram.com

Email Marketing Campaign starts over when I add another campaign to contact

Post by Anna3909 »

I recently wanted to add certain contacts to a second email campaign manually, in addition to an email campaign that they automatically were added to when they filled out a sign-up box.

When I went in and manually added the second campaign, the system restarted the original campaign they were in, meaning they received Step 1 of the original campaign, even though they were already on Step 5 or more. I need the system to recognize that they're already part of one of the campaigns and keep them on the step they are already on.
User avatar
Dave
Support Team
Support Team
Posts: 816
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: Email Marketing Campaign starts over when I add another campaign to contact

Post by Dave »

We will investigate this issue and get back to you soon.
User avatar
Tommie326
AllPro Provider
AllPro Provider
Posts: 3
Joined: Thu Jan 09, 2020 1:17 pm
Website: www.allprowebtools.com

Re: Email Marketing Campaign starts over when I add another campaign to contact

Post by Tommie326 »

I have confirmed this issue when you add a campaign when you're looking at the crm.
User avatar
Dave
Support Team
Support Team
Posts: 816
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: Email Marketing Campaign starts over when I add another campaign to contact

Post by Dave »

This issue has been addressed. Please test it out and let us know if it is working as you expected.

Thanks for reporting this!
Post Reply