Email not appearing

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Ashlynn3487
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Email not appearing

Post by Ashlynn3487 »

Hello! I am having a problem with the email on AllProWebTools. For our Client Waller (Contact ID# 1582) their emails do not always apper in our AllProWebTools account. For example, within the last two weeks I have been emailing this client through AllProWebTools. It appears in our Gmail account we have linked up to our AllProWebTools, but it does not appear on our AllProWebTools account. I need to be able to access a trail of all of our emails between this client. They have three emails in their contact in AllProWebTools, however each email has been sent to the same email address so it should be appearing on our dashboard and our email trail in their profile. I've taken screenshots of this.
Attachments
Waller Bug.jpg
Waller Bug.jpg (156.79 KiB) Viewed 506 times
Waller bug pt2.jpg
Waller bug pt2.jpg (135.07 KiB) Viewed 506 times
waller bug pt3.jpg
waller bug pt3.jpg (195.54 KiB) Viewed 506 times
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Dave
Support Team
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Joined: Wed May 11, 2011 10:30 am
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Re: Email not appearing

Post by Dave »

Please contact our Screen Share support so we can go into this in more depth with you. This video will show you how to start a screenshare:

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