Quantity discounts not applying in console

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Lfrailey173
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Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Quantity discounts not applying in console

Post by Lfrailey173 »

Hi. We did a screenshare with Tommie this morning regarding our set quantity discounts for 5%, 10% and 15% not applying when we were are creating orders for all customers. He was unable to resolve the problem via the screenshare but was able to confirm there was a problem he needed to get off our screenshare to go escalate the problem to Level 2. He said he would update us via text on the status of the fix...we never received any follow up.

He recommended that for the time being that we should manually apply the discount and he was going to find our what to do about our Monthly Report for March that will now inaccurately reflect sales from quantity discounts.

Is there any update for an ETA on when the technical problem will be resolved?

Attached is screenshot of order example with quantities that should all qualify for our 5% off.
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quantity discounts not working.jpg
quantity discounts not working.jpg (292.21 KiB) Viewed 1690 times
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Dave
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Re: Quantity discounts not applying in console

Post by Dave »

Quantity discounts are only applied when purchasing from the website - this is how the system was designed. I am moving this post to the suggestions area so that it can be considered for a future version.
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Quantity discounts not applying in console

Post by Lfrailey173 »

actually we've been using it for years this way... taking phone orders and creating orders for customers and the order input screen automatically applied the discount. You can pull any of the thousands of phone orders from the last 8 years and you will see the discount applied without making any adjustments manually....It stopped functioning this way this morning....
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Quantity discounts not applying in console

Post by Lfrailey173 »

Here are examples of phone orders taken in the last few weeks that all have quantity discounts that automatically applied without manually adjusting

Order Numbers:
57885
57879
57858
57836
57832
57827
57792
57781
57774
57753
57740
57738
57728
57727
57714
57686
57612
57611
57610
57602
57600
57584
57573
57552
57518
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Quantity discounts not applying in console

Post by Lfrailey173 »

oops 57879 and 57832 are not

But these are and attaching screenshots of a few so you can see the discount did apply and is noted by the word "quantity" in the discount field:
57885
57858
57836
57827
57792
57781
57774
57753
57740
57738
57728
57727
57714
57686
57612
57611
57610
57602
57600
57584
57573
57552
57518
quantity discount phone order example 6.jpg
quantity discount phone order example 6.jpg (263.51 KiB) Viewed 1683 times
quantity discount phone order example 5.jpg
quantity discount phone order example 5.jpg (263.12 KiB) Viewed 1683 times
quantity discount phone order example 4.jpg
quantity discount phone order example 4.jpg (268.15 KiB) Viewed 1683 times
quantity discount phone order example 3.jpg
quantity discount phone order example 3.jpg (272.84 KiB) Viewed 1683 times
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Dave
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Re: Quantity discounts not applying in console

Post by Dave »

Your account has been upgraded to the latest version.
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