"Add These Tags to Campaign" area

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Agalassi1792
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"Add These Tags to Campaign" area

Post by Agalassi1792 »

Hello,

On the 'Campaign Statistics" page, please reword this "Add These Tags to Campaign". This is so very confusing. I was working with another APWT expert this morning. We both saw this, and we thought "oh, this is a way to add a secondary tag to the campaign" so we added a tag to the campaign... not realizing that it would add that tag's FULL list of contacts to the campaign. So we sent the wrong email to over 500 people this morning...

We cannot be the only ones that were confused by this. If this is the way that this works - then please add a better headline or a better explanation on what is about to happen, so that no one else emails over 500 people with the wrong email. This not good.

Let me know about this, thank you.
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Kathlein
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Re: "Add These Tags to Campaign" area

Post by Kathlein »

We will be happy to address this for you. Please let us know how you suggest that this can be reworded so that it will be more clear.
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Agalassi1792
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Re: "Add These Tags to Campaign" area

Post by Agalassi1792 »

Hi,

I don't know how to write this for you - but just making it more clear on what is happening would be great. Since right now it is just so extremely misleading. It needs to clearly state that it will add ALL of the contacts from that tag into the campaign, AND it will send emails out accordingly. We had a few spam complaints registered today since we did not know what this was for.

Also - there seems to be no way to UNDO this as well - so if that would be possible too, that would be great. Since it was kind of a mistake, but now we can't even remove those people from that campaign. This feature would also be very helpful for others who make the same mistake.
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NoahBaldwin
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Re: "Add These Tags to Campaign" area

Post by NoahBaldwin »

Verbiage has been changed to: "Add All Contacts In Tag To Campaign". You will see this in version 5.3.
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Agalassi1792
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Re: "Add These Tags to Campaign" area

Post by Agalassi1792 »

Hi,

Okay great, thank you!
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Katelake3566
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Re: "Add These Tags to Campaign" area

Post by Katelake3566 »

I know this would be time consuming and tedious, but if you wanted to clear people from the campaign who were incorrectly added, could you go through and clear the campaign from each record? There's an option at the bottom of the Account Insight box on the left side of the contact record (under Lifetime Value). Might this help you?
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Agalassi1792
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Re: "Add These Tags to Campaign" area

Post by Agalassi1792 »

Hi Kate,

Yes, that is an option in this case. It can be time consuming as you say, especially if there are 100+ contacts that need to be weeded out, but this is a possibility.
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NoahBaldwin
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Re: "Add These Tags to Campaign" area

Post by NoahBaldwin »

We can assist you with removing a batch of leads from a campaign. Just contact Support and provide the support code and campaign ID number.
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