Email Marketing Campaign starts over when I add another campaign to contact

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Anna3909
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Email Marketing Campaign starts over when I add another campaign to contact

Post by Anna3909 »

I recently wanted to add certain contacts to a second email campaign manually, in addition to an email campaign that they automatically were added to when they filled out a sign-up box.

When I went in and manually added the second campaign, the system restarted the original campaign they were in, meaning they received Step 1 of the original campaign, even though they were already on Step 5 or more. I need the system to recognize that they're already part of one of the campaigns and keep them on the step they are already on.
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Dave
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Re: Email Marketing Campaign starts over when I add another campaign to contact

Post by Dave »

We will investigate this issue and get back to you soon.
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Tommie326
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Re: Email Marketing Campaign starts over when I add another campaign to contact

Post by Tommie326 »

I have confirmed this issue when you add a campaign when you're looking at the crm.
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Dave
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Re: Email Marketing Campaign starts over when I add another campaign to contact

Post by Dave »

This issue has been addressed. Please test it out and let us know if it is working as you expected.

Thanks for reporting this!
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