Welcome coupon stacking

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Lfrailey173
Posts: 216
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Welcome coupon stacking

Postby Lfrailey173 » Mon Jun 25, 2018 7:16 pm

Hi!
Still not sure how customers are getting their welcome 10% off code to stack with our quantity discounts...I know you have tried to duplicate and I tried some test orders with no luck of getting it to double apply. Every single order with a welcome code and quantity discounts it applies the welcome code on top of the quantity discount. We've been keeping a list of all the orders so hoping this data maybe can help you pinpoint how this is happening :)
buyer 28916 order 35038 - 4/1/2018
buyer 28009 order 35097
buyer 29046 order 65214
buyer 29055 order 35229
buyer 29284 order 35623
buyer 26607 order 35756 (this one was actually the 10% off PINTEREST9 code)
buyer 29356 order 35751
buyer 29435 order 35920
buyer 29516 order 35954
buyer 29360 order 36203
buyer 29703 order 36217
buyer 29769 order 36303
buyer 29814 order 36374
buyer 28537 order 36401
buyer 29541 order 36487
buyer 29569 order 36518
buyer 28885 order 36576
buyer 29930 order 36578
buyer 30081 order 36803
buyer 30171 order 36983
buyer 30222 order 37079
buyer 30230 order 37138 - 6/22/2018
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Dave
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Re: Welcome coupon stacking

Postby Dave » Fri Jun 29, 2018 10:23 am

Thank you for providing the additional examples. We have tracked this down to an issue with the Coupon Aliases. This is why the problem cannot be replicated by using the root coupon code, it only occurs with aliases.

We are currently investigating a solution for this and will keep you updated in this thread.
Lfrailey173
Posts: 216
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Welcome coupon stacking

Postby Lfrailey173 » Wed Jul 04, 2018 1:17 pm

oops! Sorry I forgot to include that we had narrowed it down to mainly the aliases with the welcome code. There's just the one Pinterest code order where it stacked and then this week these two came through one is an alias code order and the other one of our bounce back codes:
alias code order 37345 buyer 30376
bounce back code FT09011839 order 37290 buyer 30371
Lfrailey173
Posts: 216
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Welcome coupon stacking

Postby Lfrailey173 » Wed Aug 29, 2018 1:09 pm

Aloha!

Here are the examples of orders from August that the alias coupon stacked:

order 38337 buyer 30647
order 38377 buyer 30999
order 38443 buyer 31032
order 38506 buyer 31074
order 38636 buyer 31022
order 38760 buyer 31218
order 38744 buyer 31123
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Dave
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Re: Welcome coupon stacking

Postby Dave » Fri Aug 31, 2018 3:41 pm

A patch has just been implemented to address this issue.

The patch will now prioritize the coupon entered over the quantity discount.

If your customers prefer to use the quantity discount, they must NOT enter the coupon code. If they have already entered the coupon code, they will need to empty the cart completely in order to remove the coupon code that they entered. Then they can put the items back in the cart (without entering the coupon code) to get the quantity discount.
Steve173
Posts: 22
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: Welcome coupon stacking

Postby Steve173 » Mon Sep 24, 2018 6:01 pm

Oder 39415 came through with the alias code stacking on top of the quantities :/ buyer 31605 is new customer he just created his account today 9/24/2018
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Dave
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Re: Welcome coupon stacking

Postby Dave » Fri Sep 28, 2018 1:18 pm

Thanks for reporting this. Let us know when it happens again so that we can compare the 2 examples.
Lfrailey173
Posts: 216
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Welcome coupon stacking

Postby Lfrailey173 » Wed Mar 27, 2019 12:03 pm

Alias coupon for buyer 33799 is stacking on top of the quantity discount. Buyer created account today 3/27/2019 and the code generated for them was A418315199 on order #43667
Lfrailey173
Posts: 216
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: Welcome coupon stacking

Postby Lfrailey173 » Mon Jun 24, 2019 9:43 pm

Aloha!

Here is a new example of the welcome 10% off code stacking on top of our quantity discounts:
buyer 34848 on order 45457. Buyer profile created 6/21/2019 and order placed 6/21/2019

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