Search found 82 matches
- Thu Jul 06, 2023 7:18 am
- Forum: Report a Bug
- Topic: WYSIWYG Editor Font Issue
- Replies: 5
- Views: 1176
Re: WYSIWYG Editor Font Issue
Railway has now been added to the font list.
- Thu Jun 22, 2023 8:54 am
- Forum: Suggestions / Feature Requests
- Topic: Editing Marketing Campaigns
- Replies: 1
- Views: 1362
Re: Editing Marketing Campaigns
This question was previously answered here: viewtopic.php?f=4&t=4533
- Thu Jun 15, 2023 5:04 am
- Forum: Help / How to use AllProWebTools
- Topic: Remove a domain
- Replies: 14
- Views: 1219
Re: Remove a domain
Feel free to contact us again if you need assistance removing email addresses by domain name.
- Thu May 11, 2023 5:09 am
- Forum: Help / How to use AllProWebTools
- Topic: Can not Upload an MP4 Video
- Replies: 6
- Views: 1729
Re: Can not Upload an MP4 Video
This question was previously answered here: viewtopic.php?f=1&t=3363
- Wed Apr 05, 2023 3:58 pm
- Forum: Help / How to use AllProWebTools
- Topic: *All* CRM data, accurately formatted, in a .csv file?
- Replies: 1
- Views: 521
Re: *All* CRM data, accurately formatted, in a .csv file?
There may be an issue with the software you are using to view the CSV file, or perhaps the file you have downloaded is not correct. For data privacy reasons, it would not be appropriate for our support staff to assist you by posting your client data (or screenshots) into this forum. I would advise y...
- Mon Feb 06, 2023 11:50 am
- Forum: Report a Bug
- Topic: Web theme & pictures not loading properly
- Replies: 2
- Views: 2465
Re: Web theme & pictures not loading properly
Your background is set to load this image: https://www.parentweenconnection.com/content/uploads/Two-Happy-Girls-Color-Compressed-25-Space-on-top-1.png As you requested in this forum post: https://www.allprowebtools.com/forum/viewtopic.php?f=3&p=11819 The image for https://www.parentweenconnection.co...
- Wed Feb 01, 2023 12:57 pm
- Forum: Report a Bug
- Topic: Invoice printing with incorrect total
- Replies: 7
- Views: 2980
Re: Invoice printing with incorrect total
The discount has been removed and the total changed as you requested.
- Wed Jan 18, 2023 11:27 am
- Forum: Report a Bug
- Topic: Support Screenshare Option Unavailable
- Replies: 3
- Views: 931
Re: Support Screenshare Option Unavailable
You can learn more about our support policies (including the 4 hours of support time) here: https://www.allprowebtools.com/Support/
- Sat Jan 07, 2023 4:51 am
- Forum: Help / How to use AllProWebTools
- Topic: web site functionality
- Replies: 3
- Views: 580
Re: web site functionality
Hello Rick!
We are happy to help you but we will need a few more details about the issues your are experiencing. I would like to recommend that you start a screenshare to get some 1 on 1 time with someone who can answer all your questions. Here is how to start:
We are happy to help you but we will need a few more details about the issues your are experiencing. I would like to recommend that you start a screenshare to get some 1 on 1 time with someone who can answer all your questions. Here is how to start:
- Fri Dec 09, 2022 6:28 am
- Forum: Report a Bug
- Topic: Shopping Cart Glitch?
- Replies: 1
- Views: 810
Re: Shopping Cart Glitch?
Thank you for reporting this issue. It has now been addressed.
- Wed Nov 09, 2022 10:11 pm
- Forum: Help / How to use AllProWebTools
- Topic: Screen Share
- Replies: 3
- Views: 2786
Re: Screen Share
If screenshare is not currently available for you, you can still use Support Chat or this forum. It appears that (over the past few months) you have been receiving answers to many of your questions here: How to restart a campaign - https://allprowebtools.com/forum/viewtopic.php?f=1&t=4969 What are m...
- Wed Nov 09, 2022 10:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to restart a campaign
- Replies: 7
- Views: 1409
Re: How to restart a campaign
A recent update was made that will continue the campaign with the correct schedule of days. Not all days will go out on the same day.
- Sun Oct 02, 2022 12:35 am
- Forum: Help / How to use AllProWebTools
- Topic: export handles
- Replies: 2
- Views: 923
Re: export handles
There are many utilities available to do this. You can do a Google search for "website crawler"
- Wed Sep 21, 2022 8:03 pm
- Forum: Report a Bug
- Topic: text Campa & Phone.com
- Replies: 11
- Views: 3242
Re: text Campa & Phone.com
You can find step by step instructions under the heading "Send a personalized message" at this link: https://www.allprowebtools.com/Text-Mes ... Marketing/
- Mon Sep 19, 2022 5:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Text is slow.
- Replies: 2
- Views: 285
Re: Text is slow.
AllProWebTools only allows sending 330 text messages/hour. AllProWebTools is not intended for sending high-volume text messages. If you attempt to send more, AllProWebTools will only send the first 330 and then stop your campaign. It is suggested that you break up your lists into groups of 330 and s...
- Mon Sep 19, 2022 3:54 am
- Forum: Help / How to use AllProWebTools
- Topic: Live Support
- Replies: 3
- Views: 394
Re: Live Support
If you are unable to access Live Support, please feel free to post what you would like help with on this forum and we will be happy to assist you.
- Mon Sep 05, 2022 1:59 pm
- Forum: Help / How to use AllProWebTools
- Topic: Customer order history
- Replies: 6
- Views: 2837
Re: Customer order history
You can post your file like this:
- Mon Sep 05, 2022 1:57 pm
- Forum: Report a Bug
- Topic: webmail "no input file specified"
- Replies: 1
- Views: 637
Re: webmail "no input file specified"
You can use this link to access webmail: https://webmail.realnoni.com/
- Tue Aug 09, 2022 10:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: IMAP instructions not working
- Replies: 2
- Views: 913
Re: IMAP instructions not working
Please try logging in with the same login and password here: https://webmail.realnoni.com/
- Fri Jul 22, 2022 12:19 pm
- Forum: Report a Bug
- Topic: credit card refund
- Replies: 4
- Views: 861
Re: credit card refund
Please update the password in the password manager for authorize.net so that we can look into this for you further.
- Mon Jul 11, 2022 7:52 am
- Forum: Help / How to use AllProWebTools
- Topic: Website Not Mobile-Friendly
- Replies: 3
- Views: 447
Re: Website Not Mobile-Friendly
A web developer who is familiar with Wordpress can assist you with this.
- Wed Jun 29, 2022 11:22 am
- Forum: Help / How to use AllProWebTools
- Topic: When I open AllProWebTools....
- Replies: 3
- Views: 641
Re: When I open AllProWebTools....
You can update your password and agree to the terms and conditions to continue as normal.
- Wed Jun 29, 2022 8:36 am
- Forum: Report a Bug
- Topic: My unsubscribe page and link aren't working
- Replies: 3
- Views: 1035
Re: My unsubscribe page and link aren't working
I do not know which specific email you are having trouble with, so I am looking at Email ID# 188 with the subject line "How listening to my intuition saved a child's life" I sent the email to myself, and in saw that the footer looked like this: footer.png I then clicked the link to unsubscribe and I...
- Tue Jun 28, 2022 10:42 am
- Forum: Help / How to use AllProWebTools
- Topic: Domain Statistics
- Replies: 1
- Views: 759
Re: Domain Statistics
This is not longer used. We recommend Google Analytics for website statistics. I can see that you already have this installed on your website.
- Tue Jun 21, 2022 10:28 am
- Forum: Help / How to use AllProWebTools
- Topic: Customer List counts differ
- Replies: 1
- Views: 425
Re: Customer List counts differ
I do not know what pages you are referring to. Please provide screenshots so I can assist you further.
- Thu Jun 16, 2022 12:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: Coupons by category?
- Replies: 1
- Views: 230
Re: Coupons by category?
This video explains all the features related to creating coupons:
- Thu Jun 16, 2022 12:39 pm
- Forum: Help / How to use AllProWebTools
- Topic: Webpages shows BLANK pages and BlogSpot
- Replies: 7
- Views: 555
Re: Webpages shows BLANK pages and BlogSpot
When viewing your list of webpages, please click the gear icon like this: screenshot-c34.allprowebtools-s1.com-2022.06.16-14_35_35.png sss After you click that you will see this screen. You can change the page so that it will go where ever you like, or you can use the AllProWebTools blogging system ...
- Wed Jun 15, 2022 9:01 am
- Forum: Help / How to use AllProWebTools
- Topic: Delete Variations
- Replies: 6
- Views: 2496
Re: Delete Variations
In response to your statement:
We have removed all of your product variations and set them as standalone products.I would prefer to not have variations. Just individual products
- Wed Jun 15, 2022 7:07 am
- Forum: Help / How to use AllProWebTools
- Topic: "Attention Tommy" Help with customer service
- Replies: 1
- Views: 189
Re: "Attention Tommy" Help with customer service
It can take time to look up your account and look into your specific issue. We appreciate your patience as we verify that we are providing you with advise that is ACCURATE to your particular situation. You can find a list of our most commonly asked questions here: https://www.youtube.com/playlist?li...
- Wed Jun 15, 2022 7:03 am
- Forum: Help / How to use AllProWebTools
- Topic: email tag lists
- Replies: 3
- Views: 431
Re: email tag lists
This video shows (at 1:25) how to create new tags based on how people respond to your previous emails sent:
- Thu Jun 09, 2022 5:33 am
- Forum: Help / How to use AllProWebTools
- Topic: Shipping options...Free Shipping on certain items?
- Replies: 5
- Views: 393
Re: Shipping options...Free Shipping on certain items?
You will find the weight entry on the page explained 2 minutes into this video:
- Mon Jun 06, 2022 5:52 am
- Forum: Help / How to use AllProWebTools
- Topic: Endicia Dazzle login
- Replies: 2
- Views: 275
Re: Endicia Dazzle login
The error message you have posted includes a phone number where you can get assistance with this issue. After you receive assistance logging into Dazzle, please be sure to enter the exact same password that works for Dazzle onto this screen where it says "Endicia Password" screenshot-c34.allprowebto...
- Mon Jun 06, 2022 5:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Is there a way to edit the Workflow Timeline?
- Replies: 2
- Views: 258
Re: Is there a way to edit the Workflow Timeline?
The Workflow Timeline is designed to show a historical record of what has happened. It is not designed to be modified. As you continue to do business, newer and more relevant information will be added to the top of the Workflow Timeline and the current test transactions will be pushed further down a...
- Fri Jun 03, 2022 6:01 am
- Forum: Help / How to use AllProWebTools
- Topic: Setting up Endicia Intergration
- Replies: 19
- Views: 1072
Re: Setting up Endicia Intergration
Yesterday we posted a screenshot to show you that everything was now working.
Why did you change the configuration? What did you want to accomplish?
Why did you change the configuration? What did you want to accomplish?
- Tue Apr 19, 2022 11:49 am
- Forum: Help / How to use AllProWebTools
- Topic: How to Move Search Icon
- Replies: 1
- Views: 332
Re: How to Move Search Icon
You are using a custom theme that was created by Geff Gilligan in 2015. It would appear that Geff Gilligan created your custom them for a specific purpose and only intended the menubar to hold a specific number of items. The theme that you are using was not created by AllProWebTools and we can not p...
- Tue Apr 19, 2022 11:46 am
- Forum: Help / How to use AllProWebTools
- Topic: Uploading an Xcel Spreadsheet into a Particular Tag
- Replies: 1
- Views: 313
Re: Uploading an Xcel Spreadsheet into a Particular Tag
After you click "Import Contacts" on the screen that you attached to this post - you will be asked for the Tag.
- Tue Mar 22, 2022 12:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Account Not Found
- Replies: 1
- Views: 427
Re: Account Not Found
The account has been reset
- Mon Mar 21, 2022 9:18 am
- Forum: Help / How to use AllProWebTools
- Topic: what are the $30 charges for?
- Replies: 1
- Views: 433
Re: what are the $30 charges for?
You can read more about this policy here: https://www.allprowebtools.com/Usage-Rates/
- Fri Mar 18, 2022 8:45 am
- Forum: Help / How to use AllProWebTools
- Topic: Sending Reputation Report
- Replies: 2
- Views: 358
Re: Sending Reputation Report
Did you press the green button on this page as it instructs you?
- Mon Mar 07, 2022 4:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Removing Spam Complaint
- Replies: 3
- Views: 331
Re: Removing Spam Complaint
A personal consultation is available by choosing option 2 here: https://www.allprowebtools.com/email-reputation-review/
- Mon Mar 07, 2022 4:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Request Reinstatement of APWT-SMTP Service
- Replies: 1
- Views: 204
Re: Request Reinstatement of APWT-SMTP Service
To request reinstatement, please follow the instructions (and the link) that is provided in the Email Marketing Training Course here: https://www.allprowebtools.com/Email-Ma ... ng-Course/
- Mon Mar 07, 2022 4:20 pm
- Forum: Help / How to use AllProWebTools
- Topic: Unsubscribe Link in Emails
- Replies: 3
- Views: 304
Re: Unsubscribe HELP
I am not sure which screen you are referring to. Can you provide a screenshot or start a Support Screenshare so we can assist you?
- Mon Mar 07, 2022 9:30 am
- Forum: Help / How to use AllProWebTools
- Topic: Removing Spam Complaint
- Replies: 3
- Views: 331
Re: Removing Spam Complaint
The red symbol has been removed from this contact according to your request. The account email sending reputation dropped due to a high number of spam complaints last week. The account can not send emails until you take action on one of the options here: https://www.allprowebtools.com/email-reputati...
- Tue Mar 01, 2022 9:32 am
- Forum: Help / How to use AllProWebTools
- Topic: How to Insert a Link Within a PDF
- Replies: 5
- Views: 606
Re: How to Insert a Link Within a PDF
You will see the link where it says "Click here to pay now". It is under the words "Please send payment"
- Sun Feb 27, 2022 1:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: "How We Do Business" at Bottom Left Corner of Home Page
- Replies: 1
- Views: 182
Re: "How We Do Business" at Bottom Left Corner of Home Page
"Settings" -> "Website" -> "Edit Footer"
- Sun Feb 27, 2022 1:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Delete all Contacts and Start Over
- Replies: 1
- Views: 191
Re: Delete all Contacts and Start Over
From the main menu you can go to "Settings" -> "Administrator"/ You will find an area that looks like this: delete-all-contacts.png We usually advise against "Delete All Contacts" as you will also lose all records of contacts who have unsubscribed, bounced, marked your emails as spam, or requested G...
- Mon Feb 07, 2022 3:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tag for purchase timeframe use
- Replies: 1
- Views: 208
Re: Tag for purchase timeframe use
This functionality is available in the Marketing Campaigns found on the main menu item "Marketing". Here you can create a new campaign and choose the tag that you would like to assign. Next under "Trigger", you can select "Purchase History", then you can select the number of days ago. Once this numb...
- Mon Feb 07, 2022 3:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: customers with no email
- Replies: 1
- Views: 280
Re: customers with no email
You can go to Contacts -> Manage Tags to create a tag with the name that you choose.
After you have created the tag name, you can scroll to the bottom of the page where it says "Tag all contacts that have no email address" and follow the instructions in the box.
After you have created the tag name, you can scroll to the bottom of the page where it says "Tag all contacts that have no email address" and follow the instructions in the box.
- Fri Feb 04, 2022 8:55 am
- Forum: Help / How to use AllProWebTools
- Topic: "Members-Only" Page Tabs Not Showing Up
- Replies: 2
- Views: 262
Re: "Members-Only" Page Tabs Not Showing Up
We will be happy to assist you with this. Can you provide more information?
Please include URLs and screenshots so that we can better understand the issue.
Please include URLs and screenshots so that we can better understand the issue.
- Tue Feb 01, 2022 11:25 am
- Forum: Help / How to use AllProWebTools
- Topic: Moving Sections of Home Page on Website
- Replies: 1
- Views: 213
Re: Moving Sections of Home Page on Website
We will be happy to assist you with this. We will need to see your screen and speak to you to understand fully what you would like to accomplish. Please follow the instructions in this video to start a screen share with our Support Team: