Search found 504 matches

by Lfrailey173
Thu Feb 02, 2023 3:18 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 1066

Re: Invoice printing with incorrect total

not sure what is happening...the adjustments you just made are still in correct. Here is a screenshot circling exactly what is still wrong and in red text you will find what the correct number is for what processed on the credit charge.


ogden all pro issue.jpg
ogden all pro issue.jpg (272.7 KiB) Viewed 1049 times
by Lfrailey173
Thu Feb 02, 2023 1:19 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 1066

Re: Invoice printing with incorrect total

just to hopefully clear up any confusion:
Noni fruit leather each: $29.00 discount -5.22 extended $23.78
Shipping each $6.80 discount $0 extended $6.80
Total: $30.58
by Lfrailey173
Thu Feb 02, 2023 1:17 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 1066

Re: Invoice printing with incorrect total

oopsie just checked again and it's the line item numbers are getting even more incorrect, you now have the total as $25.36?

This is how the line items should read.
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58
by Lfrailey173
Thu Feb 02, 2023 1:11 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 1066

Re: Invoice printing with incorrect total

any update on this?
by Lfrailey173
Wed Feb 01, 2023 1:06 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 1066

Re: Invoice printing with incorrect total

Sorry that's still incorrect. The total is $30.58 but the line item discount that was previously showing was correct. The invoice was missing the shipping line for $6.80 Should be: Noni fruit leather $29.00 -5.22 $23.78 Shipping $6.80 $0 $6.80 Total: $30.58 Can you please revert and add the shipping...
by Lfrailey173
Wed Feb 01, 2023 12:23 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 1066

Invoice printing with incorrect total

Can you please look at order #65993. The order total is $30.58 and this is what processed via authorize.net, however when we print the invoice it is showing $23.78 as the total. Can you please correct this? thank you!
ogden order.jpg
ogden order.jpg (79.44 KiB) Viewed 1066 times
by Lfrailey173
Sat Oct 29, 2022 3:21 pm
Forum: Help / How to use AllProWebTools
Topic: IMAP Outlook setup
Replies: 5
Views: 640

IMAP Outlook setup

How do we export and import our email mailboxes hosted with AllProWebTools into Outlook. We need IMAP instructions. Thank you.
by Lfrailey173
Mon Oct 24, 2022 12:33 am
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 9
Views: 4573

Re: autoship order did not trigger to process

Autoships are not processing again on their scheduled dates. Both should have triggered and processed yesterday 10/22. Really not sure how the time difference between Hawaii and Mountain is causing this as we are only 4 hours behind Mountain time. It's now 10/23 and nearly 24 hours past when the aut...
by Lfrailey173
Sun Oct 02, 2022 3:26 pm
Forum: Help / How to use AllProWebTools
Topic: export handles
Replies: 2
Views: 429

Re: export handles

hmmm is the AllProWebTools console not capable of exporting a list of our current url handles for our website that was built with allprowebtools? Seems like there must be an easy export function in our console....we just can't find it. Also what do you have our index extension page set as?
by Lfrailey173
Sun Oct 02, 2022 3:17 pm
Forum: Report a Bug
Topic: Live Support not working
Replies: 2
Views: 566

Re: Live Support not working

glad everyone is ok. Yes after we kept seeing screenshare unavailable we did start a support chat and waited over an hour and no one ever showed up. We also have multiple posts to the forum that are running a couple of weeks old that have no replies back to....we just are trying to get some help. Wh...
by Lfrailey173
Tue Sep 27, 2022 12:29 am
Forum: Help / How to use AllProWebTools
Topic: export handles
Replies: 2
Views: 429

export handles

Hi,
I need to get an export of all our url handles including pages, products, blog posts and any other area on our site such as accounts. Basically ever relative url. Where can I find these to export? Also what the extension is for the index page?
by Lfrailey173
Wed Sep 14, 2022 10:16 pm
Forum: Help / How to use AllProWebTools
Topic: Permanently delete a dictionary term
Replies: 3
Views: 442

Re: Permanently delete a dictionary term

Yes it was the term "inflammation". It's still showing on just about every product page especially every noni fruit leather page and all of the icyheat noni lotions, sports lotions, and every blog that has the word inflammation it's still hyperlinked to the term which just takes you to our homepage ...
by Lfrailey173
Wed Sep 14, 2022 10:10 pm
Forum: Report a Bug
Topic: Download contacts not working
Replies: 4
Views: 679

Re: Download contacts not working

any update on why our download contact pages from 9 thru 16 are blank? see screenshots above....How can we get this resolved?
by Lfrailey173
Tue Sep 13, 2022 9:15 pm
Forum: Help / How to use AllProWebTools
Topic: Permanently delete a dictionary term
Replies: 3
Views: 442

Permanently delete a dictionary term

How do we permanently delete a dictionary term? We tried to use the "trash can" icon next to it however the term is still hyper linked throughout our website.
by Lfrailey173
Mon Sep 12, 2022 2:11 pm
Forum: Help / How to use AllProWebTools
Topic: Download Contacts with Custom Fields
Replies: 4
Views: 133

Re: Download Contacts with Custom Fields

where can we see the custom fields we created?
by Lfrailey173
Fri Sep 09, 2022 8:25 pm
Forum: Report a Bug
Topic: Download contacts not working
Replies: 4
Views: 679

Re: Download contacts not working

ok we are having trouble again downloading our contact csv files....the only pages that will download are pages 9 thru 16 and all those csv files are blank when you open them?
download contacts blank page 16.jpg
download contacts blank page 16.jpg (319.05 KiB) Viewed 605 times
download contacts blank page 9.jpg
download contacts blank page 9.jpg (318.56 KiB) Viewed 604 times
by Lfrailey173
Fri Sep 09, 2022 8:02 pm
Forum: Help / How to use AllProWebTools
Topic: Download Contacts with Custom Fields
Replies: 4
Views: 133

Download Contacts with Custom Fields

What the difference between the data contained in the csv file for "download contacts" and "Download Contacts with Custom Fields"? I've tried to download the custom fields option and nothing ever populates on the download....curious what the difference is between the data in the files?
by Lfrailey173
Fri Sep 09, 2022 7:44 pm
Forum: Help / How to use AllProWebTools
Topic: Customer order history
Replies: 6
Views: 356

Re: Customer order history

Ok great here are the screenshots of the csv sample file...it's too large for one screenshot so there are two screenshots in order to get all the fields in the file
historical order data page 1.jpg
historical order data page 1.jpg (169.37 KiB) Viewed 240 times
historical order data page 2.jpg
historical order data page 2.jpg (102.83 KiB) Viewed 240 times
by Lfrailey173
Fri Sep 02, 2022 8:18 pm
Forum: Help / How to use AllProWebTools
Topic: download contacts without redacted contacts
Replies: 0
Views: 2761

download contacts without redacted contacts

How do we download our contacts without all the "redacted" contacts. Each Page takes a very long time to download and when it does it has 5000 contacts and most pages have anywhere from hundreds to a couple thousand of the 5000 as "redacted.... on how do we download our contacts without the redacted...
by Lfrailey173
Mon Aug 22, 2022 12:29 pm
Forum: Help / How to use AllProWebTools
Topic: Customer order history
Replies: 6
Views: 356

Re: Customer order history

sorry what exactly would we do with printed copies of a customers order history? These seems like a crazy amount of wasted paper and with most systems being digital printed paper is not going to work. How do we pull a digital file of historical data for order history for all customers who have purch...
by Lfrailey173
Thu Aug 18, 2022 8:58 pm
Forum: Help / How to use AllProWebTools
Topic: Customer order history
Replies: 6
Views: 356

Customer order history

How do we pull historical data specifically order history with full customer profile data for the last year? I am not seeing the ability to do this via the export function for data.
by Lfrailey173
Thu Aug 18, 2022 8:46 pm
Forum: Help / How to use AllProWebTools
Topic: Review submission dates
Replies: 3
Views: 198

Re: Review submission dates

any update on this? We are not looking for dates of when new reviews are submitted....we are looking for the dates the reviews that are currently in our system when it was supported were submitted? How do we access these dates?
by Lfrailey173
Thu Aug 18, 2022 8:44 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers that have ordered within 1 year
Replies: 5
Views: 186

Re: how to pull customers that have ordered within 1 year

any update on this? how do we get the csv file with the full date range we selected and not just the recent purchases?
by Lfrailey173
Tue Aug 16, 2022 2:46 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers that have ordered within 1 year
Replies: 5
Views: 186

Re: how to pull customers that have ordered within 1 year

Ok just tried again and it is no longer saying "all contacts with invalid emails" but now it is saying "all contacts who have purchased recently"...we are not trying to tag just "recent" purchase contacts but the whole last 12 months which is not very recent....what's going on? This is what I did: 1...
by Lfrailey173
Mon Aug 15, 2022 8:32 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers that have ordered within 1 year
Replies: 5
Views: 186

Re: how to pull customers that have ordered within 1 year

Hi Chopper! I followed your instructions however once i completed it a message came up that said " all contacts with an invalid email address have been added to the tag...." Not all customers who have purchased. What did we do wrong?
puchase tag.jpg
puchase tag.jpg (258.42 KiB) Viewed 171 times
purcahse tag box.jpg
purcahse tag box.jpg (277.57 KiB) Viewed 171 times
by Lfrailey173
Fri Aug 12, 2022 12:43 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers that have ordered within 1 year
Replies: 5
Views: 186

how to pull customers that have ordered within 1 year

Where in the system do we go to pull a file of buyers who have placed an order within a certain timeframe? Say last 6 months or last 1 year or last 2 years....I know Dave has done this for us in the past but I can't remember where to pull this?
by Lfrailey173
Fri Aug 12, 2022 12:40 pm
Forum: Report a Bug
Topic: Download contacts not working
Replies: 4
Views: 679

Re: Download contacts not working

Pg 1 just finally downloaded however we are surprised that the data included in it contains hundreds of contacts that are redacted, how do we just download a file with "active" contacts?
by Lfrailey173
Tue Aug 09, 2022 7:28 pm
Forum: Help / How to use AllProWebTools
Topic: Review submission dates
Replies: 3
Views: 198

Review submission dates

Hi! We need to access product review submission dates, where can we find this data? We looked in Store> product reviews and then the specific review but it's missing....we know it must be somewhere so please advise where we can locate the date this is all we can find but not date is recorded here pr...
by Lfrailey173
Tue Aug 09, 2022 6:58 pm
Forum: Help / How to use AllProWebTools
Topic: IMAP instructions not working
Replies: 2
Views: 179

IMAP instructions not working

Hi. We are trying to sign into our admin email account and we are getting an error saying "unable to verify account name or password? Please help ....

this is the error
imap issue.jpg
imap issue.jpg (442.64 KiB) Viewed 179 times
this is the instructions in the AllProWebTools backend
Email issue IMAP.jpg
Email issue IMAP.jpg (79.42 KiB) Viewed 179 times
by Lfrailey173
Tue Aug 09, 2022 12:44 pm
Forum: Report a Bug
Topic: Max quantity purchase limit not working
Replies: 1
Views: 299

Max quantity purchase limit not working

On Aug 6th we set our Noni Honey product to have a max quantity per purchase to 5...it's not working as just today a customer somehow order 6? See order # 64988....how do we get this to function?
max quantity.jpg
max quantity.jpg (292.27 KiB) Viewed 299 times
by Lfrailey173
Tue Aug 02, 2022 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Import/Export Blog
Replies: 1
Views: 92

Import/Export Blog

Where can I find tutorials on the import and export function of AllProWebTools. For example I do not see an option to export blog data in csv, is this possible?
by Lfrailey173
Tue Aug 02, 2022 3:29 pm
Forum: Help / How to use AllProWebTools
Topic: Google Search Console unable to read sitemap
Replies: 5
Views: 197

Re: Google Search Console unable to read sitemap

Yes you can see it and we can see it, that is not the problem. I spoke with our Google account manager with google and they advised that Google is being blocked from our sitemap address at https://realnoni.com/sitemap.xml Google advised that they cannot fix the issue with the block and they we neede...
by Lfrailey173
Mon Aug 01, 2022 7:57 pm
Forum: Help / How to use AllProWebTools
Topic: Google Search Console unable to read sitemap
Replies: 5
Views: 197

Re: Google Search Console unable to read sitemap

Yes we confirmed that with Chopper last Friday when we did a screenshare with him. We are waiting for him to get back to us as google is saying that the url is being blocked to google. We contacted google and they told us we need to contact our web host as the url is blocked. Chopper thought he had ...
by Lfrailey173
Thu Jul 28, 2022 2:32 pm
Forum: Help / How to use AllProWebTools
Topic: Google Search Console unable to read sitemap
Replies: 5
Views: 197

Google Search Console unable to read sitemap

Google search console is unable to read our sitemap on the last attempt of June 30 2022. It is having an error code HTTP Error: 403....apparently our sitemap is not being presented at the specified address that is not blocked to Google. Please advise how we check this....
by Lfrailey173
Wed Jul 27, 2022 8:02 pm
Forum: Help / How to use AllProWebTools
Topic: Blog list export to csv
Replies: 1
Views: 106

Blog list export to csv

How can I export our blog data in terms of blog title, blog url, blog category/categories and publish date into a csv file to analyze? We have a lot of blogs and need to do a full audit but cannot figure out how to even pull a list of what we currently have on our website. I see no option to export ...
by Lfrailey173
Wed Jul 27, 2022 7:38 pm
Forum: Help / How to use AllProWebTools
Topic: Security clearance levels
Replies: 1
Views: 72

Security clearance levels

Where can I find detailed info on the 9 different security clearance levels in the AllProWebTools system and what a user would have access to at each level 2 through 9? The back end just says 9 is the lowest and 2 the highest but what exactly does this mean and what can the user access/not access at...
by Lfrailey173
Tue Jul 26, 2022 1:50 pm
Forum: Help / How to use AllProWebTools
Topic: Prevent Users from seeing Sales Data
Replies: 2
Views: 103

Re: New user set up

Ok so by unchecking the "orders" option it will remove the sales data from the dashboard screen?
dashboard sales screen.jpg
dashboard sales screen.jpg (287.37 KiB) Viewed 93 times
by Lfrailey173
Tue Jul 26, 2022 1:44 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 647

Re: Customers are unable to login to place an order

Hi Tommie...we tried the shift key and refreshing multiple times and also tried the suggested commands in the blog you referenced...unfortunately none of those turned the text back to white or made our "create an account" link appear above the "login" link....please help.
by Lfrailey173
Mon Jul 25, 2022 9:19 pm
Forum: Help / How to use AllProWebTools
Topic: Prevent Users from seeing Sales Data
Replies: 2
Views: 103

Prevent Users from seeing Sales Data

I need to setup a new user on our account but do not want them to have access to the dashboard as it displays current sales stats/trends. How do we do this? I tried to create the new user but it will not allow me to unselect the dashboard access...surely there's a way to give access to an employee b...
by Lfrailey173
Mon Jul 25, 2022 9:12 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 647

Re: Customers are unable to login to place an order

Ok great Tommie. The option for "my account" is actually now displaying. Since last Friday it never even displayed....a few problems though...the font color is not showing orange on our end, it's green on the green background which is not legible. 1. How do we change this back, in the past it has al...
by Lfrailey173
Mon Jul 25, 2022 7:36 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 647

Re: Customers are unable to login to place an order

I guess we should have been more specific...some customers are able to place an order if they are shopping directly on the website, those customers just can't access their "my account" to update their credit cards, addresses or change their password. The customers that cannot order are the customers...
by Lfrailey173
Sat Jul 23, 2022 7:11 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 647

Re: Customers are unable to login to place an order

All those orders except the last two were processed before the issue started or at least before we became aware. I just tried to login myself as a customer and it still kicks me to the homepage to login again once I sign-in. My contact ID is 11986. I have a screen recording of it but the forum will ...
by Lfrailey173
Sat Jul 23, 2022 6:51 pm
Forum: Report a Bug
Topic: credit card refund
Replies: 4
Views: 400

Re: credit card refund

Sorry can you explain where the last 4 of the card needed to be updated? why would the card on the transaction not match the authorize.net transaction?
by Lfrailey173
Thu Jul 21, 2022 2:58 pm
Forum: Report a Bug
Topic: credit card refund
Replies: 4
Views: 400

credit card refund

Trying to process a refund and am getting the error message "credit card number is required" but the refund screen does not give any option to input a credit card number...please advise, it's buyer 41145 and order #64714
refund issue.jpg
refund issue.jpg (133.74 KiB) Viewed 400 times
by Lfrailey173
Tue Jul 19, 2022 1:42 pm
Forum: Report a Bug
Topic: email address valid but showing red x
Replies: 9
Views: 3735

Re: email address valid but showing red x

trying to clear the red x for buyer 11930. When I try to put in the email and click the green check mark to confirm I'm getting the error message "please enter a valid email address." The email address is valid. You'll see that we sent him an invoice confirmation email to this email and he opened it...
by Lfrailey173
Fri Jul 15, 2022 12:09 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 9
Views: 4573

Re: autoship order did not trigger to process

Ok so how do we set the autoship cut off time? On the autoship scheduler it just allows use to adjust the date and the frequency. We are currently 4 hours behind MDT. In the past until the last couple of months our autoships typically processed between 10pm and 11:59pm HST on the date that should in...
by Lfrailey173
Tue Jul 05, 2022 6:25 pm
Forum: Help / How to use AllProWebTools
Topic: Marketing Campaign details
Replies: 3
Views: 167

Re: Marketing Campaign details

Ok great. So i think our "Lead Box RN" is our coupon sign up box...how do I now turn on the campaign to send the welcome email coupon when a lead signs up in this box. It does not appear to have been working since May where is automatically emails the coupon...
by Lfrailey173
Mon Jul 04, 2022 3:23 pm
Forum: Help / How to use AllProWebTools
Topic: Marketing Campaign details
Replies: 3
Views: 167

Marketing Campaign details

How do I find out more details about a specific marketing campaign? We have one called "Lead Box RN"....I believe this is the campaign for our "Sign up and Save today" sign up box....but is marked inactive and then is tagging sign ups as "Sept email group A" which I have no idea what this tag is. Ba...
by Lfrailey173
Thu Jun 30, 2022 1:40 am
Forum: Report a Bug
Topic: editing blog not possible on Mac
Replies: 1
Views: 311

editing blog not possible on Mac

Is editing a blog not compatible with a Mac? When we click to edit the blog the screen completely cuts off the left 1/3 of the blog and it's impossible to view what's there. Even using the cursor does not make it visible....it is really not compatible or what are we doing wrong? Screen Shot 2022-06-...