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not sure what is happening...the adjustments you just made are still in correct. Here is a screenshot circling exactly what is still wrong and in red text you will find what the correct number is for what processed on the credit charge.

just to hopefully clear up any confusion:
Noni fruit leather each: $29.00 discount -5.22 extended $23.78
Shipping each $6.80 discount $0 extended $6.80
Total: $30.58

oopsie just checked again and it's the line item numbers are getting even more incorrect, you now have the total as $25.36?

This is how the line items should read.
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58

any update on this?

Sorry that's still incorrect. The total is $30.58 but the line item discount that was previously showing was correct. The invoice was missing the shipping line for $6.80 Should be: Noni fruit leather $29.00 -5.22 $23.78 Shipping $6.80 $0 $6.80 Total: $30.58 Can you please revert and add the shipping...

Can you please look at order #65993. The order total is $30.58 and this is what processed via authorize.net, however when we print the invoice it is showing $23.78 as the total. Can you please correct this? thank you!

How do we export and import our email mailboxes hosted with AllProWebTools into Outlook. We need IMAP instructions. Thank you.

Autoships are not processing again on their scheduled dates. Both should have triggered and processed yesterday 10/22. Really not sure how the time difference between Hawaii and Mountain is causing this as we are only 4 hours behind Mountain time. It's now 10/23 and nearly 24 hours past when the aut...

hmmm is the AllProWebTools console not capable of exporting a list of our current url handles for our website that was built with allprowebtools? Seems like there must be an easy export function in our console....we just can't find it. Also what do you have our index extension page set as?

glad everyone is ok. Yes after we kept seeing screenshare unavailable we did start a support chat and waited over an hour and no one ever showed up. We also have multiple posts to the forum that are running a couple of weeks old that have no replies back to....we just are trying to get some help. Wh...

Hi,
I need to get an export of all our url handles including pages, products, blog posts and any other area on our site such as accounts. Basically ever relative url. Where can I find these to export? Also what the extension is for the index page?

Yes it was the term "inflammation". It's still showing on just about every product page especially every noni fruit leather page and all of the icyheat noni lotions, sports lotions, and every blog that has the word inflammation it's still hyperlinked to the term which just takes you to our homepage ...

any update on why our download contact pages from 9 thru 16 are blank? see screenshots above....How can we get this resolved?

How do we permanently delete a dictionary term? We tried to use the "trash can" icon next to it however the term is still hyper linked throughout our website.

yes thanks so much!

where can we see the custom fields we created?

ok we are having trouble again downloading our contact csv files....the only pages that will download are pages 9 thru 16 and all those csv files are blank when you open them?

What the difference between the data contained in the csv file for "download contacts" and "Download Contacts with Custom Fields"? I've tried to download the custom fields option and nothing ever populates on the download....curious what the difference is between the data in the files?

Ok great here are the screenshots of the csv sample file...it's too large for one screenshot so there are two screenshots in order to get all the fields in the file

How do we download our contacts without all the "redacted" contacts. Each Page takes a very long time to download and when it does it has 5000 contacts and most pages have anywhere from hundreds to a couple thousand of the 5000 as "redacted.... on how do we download our contacts without the redacted...

sorry what exactly would we do with printed copies of a customers order history? These seems like a crazy amount of wasted paper and with most systems being digital printed paper is not going to work. How do we pull a digital file of historical data for order history for all customers who have purch...

How do we pull historical data specifically order history with full customer profile data for the last year? I am not seeing the ability to do this via the export function for data.

any update on this? We are not looking for dates of when new reviews are submitted....we are looking for the dates the reviews that are currently in our system when it was supported were submitted? How do we access these dates?

any update on this? how do we get the csv file with the full date range we selected and not just the recent purchases?

Ok just tried again and it is no longer saying "all contacts with invalid emails" but now it is saying "all contacts who have purchased recently"...we are not trying to tag just "recent" purchase contacts but the whole last 12 months which is not very recent....what's going on? This is what I did: 1...

Hi Chopper! I followed your instructions however once i completed it a message came up that said " all contacts with an invalid email address have been added to the tag...." Not all customers who have purchased. What did we do wrong?

Where in the system do we go to pull a file of buyers who have placed an order within a certain timeframe? Say last 6 months or last 1 year or last 2 years....I know Dave has done this for us in the past but I can't remember where to pull this?

Pg 1 just finally downloaded however we are surprised that the data included in it contains hundreds of contacts that are redacted, how do we just download a file with "active" contacts?

Hi! We need to access product review submission dates, where can we find this data? We looked in Store> product reviews and then the specific review but it's missing....we know it must be somewhere so please advise where we can locate the date this is all we can find but not date is recorded here pr...

Hi. We are trying to sign into our admin email account and we are getting an error saying "unable to verify account name or password? Please help ....

this is the error this is the instructions in the AllProWebTools backend

On Aug 6th we set our Noni Honey product to have a max quantity per purchase to 5...it's not working as just today a customer somehow order 6? See order # 64988....how do we get this to function?

Where can I find tutorials on the import and export function of AllProWebTools. For example I do not see an option to export blog data in csv, is this possible?

Yes you can see it and we can see it, that is not the problem. I spoke with our Google account manager with google and they advised that Google is being blocked from our sitemap address at https://realnoni.com/sitemap.xml Google advised that they cannot fix the issue with the block and they we neede...

Yes we confirmed that with Chopper last Friday when we did a screenshare with him. We are waiting for him to get back to us as google is saying that the url is being blocked to google. We contacted google and they told us we need to contact our web host as the url is blocked. Chopper thought he had ...

Google search console is unable to read our sitemap on the last attempt of June 30 2022. It is having an error code HTTP Error: 403....apparently our sitemap is not being presented at the specified address that is not blocked to Google. Please advise how we check this....

How can I export our blog data in terms of blog title, blog url, blog category/categories and publish date into a csv file to analyze? We have a lot of blogs and need to do a full audit but cannot figure out how to even pull a list of what we currently have on our website. I see no option to export ...

Where can I find detailed info on the 9 different security clearance levels in the AllProWebTools system and what a user would have access to at each level 2 through 9? The back end just says 9 is the lowest and 2 the highest but what exactly does this mean and what can the user access/not access at...

Ok so by unchecking the "orders" option it will remove the sales data from the dashboard screen?

Hi Tommie...we tried the shift key and refreshing multiple times and also tried the suggested commands in the blog you referenced...unfortunately none of those turned the text back to white or made our "create an account" link appear above the "login" link....please help.

I need to setup a new user on our account but do not want them to have access to the dashboard as it displays current sales stats/trends. How do we do this? I tried to create the new user but it will not allow me to unselect the dashboard access...surely there's a way to give access to an employee b...

Ok great Tommie. The option for "my account" is actually now displaying. Since last Friday it never even displayed....a few problems though...the font color is not showing orange on our end, it's green on the green background which is not legible. 1. How do we change this back, in the past it has al...

I guess we should have been more specific...some customers are able to place an order if they are shopping directly on the website, those customers just can't access their "my account" to update their credit cards, addresses or change their password. The customers that cannot order are the customers...

All those orders except the last two were processed before the issue started or at least before we became aware. I just tried to login myself as a customer and it still kicks me to the homepage to login again once I sign-in. My contact ID is 11986. I have a screen recording of it but the forum will ...

Sorry can you explain where the last 4 of the card needed to be updated? why would the card on the transaction not match the authorize.net transaction?

Trying to process a refund and am getting the error message "credit card number is required" but the refund screen does not give any option to input a credit card number...please advise, it's buyer 41145 and order #64714

trying to clear the red x for buyer 11930. When I try to put in the email and click the green check mark to confirm I'm getting the error message "please enter a valid email address." The email address is valid. You'll see that we sent him an invoice confirmation email to this email and he opened it...

Ok so how do we set the autoship cut off time? On the autoship scheduler it just allows use to adjust the date and the frequency. We are currently 4 hours behind MDT. In the past until the last couple of months our autoships typically processed between 10pm and 11:59pm HST on the date that should in...

Ok great. So i think our "Lead Box RN" is our coupon sign up box...how do I now turn on the campaign to send the welcome email coupon when a lead signs up in this box. It does not appear to have been working since May where is automatically emails the coupon...

How do I find out more details about a specific marketing campaign? We have one called "Lead Box RN"....I believe this is the campaign for our "Sign up and Save today" sign up box....but is marked inactive and then is tagging sign ups as "Sept email group A" which I have no idea what this tag is. Ba...

Is editing a blog not compatible with a Mac? When we click to edit the blog the screen completely cuts off the left 1/3 of the blog and it's impossible to view what's there. Even using the cursor does not make it visible....it is really not compatible or what are we doing wrong? Screen Shot 2022-06-...