Search found 437 matches

by Lfrailey173
Fri Dec 03, 2021 7:17 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 2
Views: 9

Re: Gift Certificate

helps a little...so I would just create a new product and put it in the gift certificate category? But then how does the customer use it? Say one customer (currently one of our buyers) wants to gift another customer (a friend who is not in our system) a $100 gift certificate. How would the receiving...
by Lfrailey173
Mon Nov 29, 2021 7:32 pm
Forum: Report a Bug
Topic: Credit Card FREE $0.00 order?
Replies: 1
Views: 20

Credit Card FREE $0.00 order?

Hi! We just had the most bizarre order process through. Please look at buyer 5162 and order# 61834. It has no address on the order or the profile and the order has no items is for $0.00 and for payment method has "Credit Card FREE" listed on the invoice? Any ideas what is going on? Has the system be...
by Lfrailey173
Thu Nov 18, 2021 3:32 pm
Forum: Suggestions / Feature Requests
Topic: Option to turn on/off upsell
Replies: 1
Views: 32

Option to turn on/off upsell

Would be wonderful if you could create an option to toggle off/on an upsell offer. The function would be super convenient when we run a sale that offers a better deal than the upsell. This way we would toggle off the upsells during a greater sale and then toggle back on when the sale is over.
by Lfrailey173
Thu Nov 18, 2021 3:17 pm
Forum: Report a Bug
Topic: Coupon codes not working properly
Replies: 1
Views: 31

Coupon codes not working properly

Testing coupon codes for our BFCM sale by creating shopping carts and applying the code...this works just fine. The issue is when a customer were to try and add another code to see if they can stack discounts...the total then does not calculate correctly. Then if the customer goes back and inputs th...
by Lfrailey173
Fri Nov 12, 2021 11:01 pm
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 5
Views: 1659

Re: PayPal Order missing from Console

Can you please look at buyer 41003...her abandoned cart for $25.80 should have triggered to an order. The paypal payment was received nearly 4 hours ago. Paypal transaction ID 6AX83494F6170631X. Went to the PayPal IPN page and resent but AllPro system still is not generating order.
by Lfrailey173
Fri Nov 12, 2021 8:14 pm
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 5
Views: 1659

Re: PayPal Order missing from Console

What if we resend and the order still does not generate in the AllPro console. Just resent one about an hour ago and still nothing yet.....
by Lfrailey173
Tue Nov 09, 2021 6:30 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3592

Re: shipping charged to customer

Tommie any update on the net and gross?
by Lfrailey173
Tue Nov 09, 2021 6:30 pm
Forum: Help / How to use AllProWebTools
Topic: product inventory
Replies: 1
Views: 33

product inventory

Where can we find detailed how-to on how to use the inventory function for products?
by Lfrailey173
Tue Nov 09, 2021 1:51 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 168

Re: alt text partially displaying on website

any help on how to resolve this?
by Lfrailey173
Thu Nov 04, 2021 7:57 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 168

Re: alt text partially displaying on website

Tried it again.... Used this blog https://www.realnoni.com/Noni-Fruit-Leather-Antioxidant-Power/ Changed the alternative text for the blog image to "noni fruit and noni fruit leather" and clicked save on Nov 3rd. Image below alt text mess fixed on Nov 3.jpg Then went to the url https://www.realnoni....
by Lfrailey173
Tue Nov 02, 2021 7:09 pm
Forum: Help / How to use AllProWebTools
Topic: Detailed Information on Notifications Sent Out
Replies: 6
Views: 170

Re: Detailed Information on Notifications Sent Out

We are also curious about this...how do we email a customer's order confirmation from the order screen to us so we can see what the customer sees? I only see the option to "email invoice to customer" but no option have the order confirmation/invoice sent to another email address...how do we do this?...
by Lfrailey173
Tue Nov 02, 2021 7:02 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3592

Re: shipping charged to customer

any update on this? We did a screenshare with Tommie last week and he was going to get back to us.....the sales report does not calculate accurate stats...the gross and net fields are the exact same stats....the discount field is not being taken into account on the net.
by Lfrailey173
Tue Nov 02, 2021 6:58 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 168

Re: alt text partially displaying on website

it's actually not just blog images....here's screenshot of our homepage....please advise.
homepage mess.jpg
homepage mess.jpg (322.32 KiB) Viewed 166 times
by Lfrailey173
Tue Nov 02, 2021 6:50 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 168

alt text partially displaying on website

Hi! We did a screenshare last week with Tommie as almost all of our alt text is missing from images on our website. He showed how to add the alt text for our blog images however now parts of the alt text is showing on the actually blog page under the image with a ">" and in the back end on the blog ...
by Lfrailey173
Thu Oct 21, 2021 1:42 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 3462

Re: image ALT text

Yes we highlighted that as that is the only details on the "inspect elements" tab about the image. The only details are about the style for size and placement etc there is no alt text. Please go to https://www.realnoni.com/Noni-Fruit-Leather-1002/ and right click on the noni fruit leather image then...
by Lfrailey173
Wed Oct 20, 2021 2:48 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3592

Re: shipping charged to customer

Ok but we are not looking for an "average sales price". We are looking to pull the stats of the exact shipping charges charged to customers for a date range. 1) Can you explain where the $2775.65 in the "actual" column is coming from? 409 x $6.79 does not equal that. 2) So you are saying to figure o...
by Lfrailey173
Sun Oct 17, 2021 8:35 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3592

Re: shipping charged to customer

Just ran the report and it's not pulling accurate numbers. I used last month 9/1/2021 thru 9/30/2021. It's showing a total number of orders for Sept as 424 orders. Our Monthly Report for Sept 2021 shows total orders as 422...so it's just off by 2 but still off. Bigger questions: 1) A large percentag...
by Lfrailey173
Sun Oct 17, 2021 7:31 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 3462

Re: image ALT text

Hmm..I don't think its working for any of our products. Just inspected the product pages and seeing no alt text...attached is screenshot of noni fruit leather as an eg Also how do we add alt text to images that are not on product pages...such has our image gallery and blogs? alt text missing noni fr...
by Lfrailey173
Fri Oct 15, 2021 10:14 pm
Forum: Help / How to use AllProWebTools
Topic: How to find first day of business using AllPro?
Replies: 2
Views: 3048

How to find first day of business using AllPro?

We are trying to pull the lifetime value of a customer report...the console is reminding us that in order to show true "Lifetime Value" set the date range to begin with your first day in business...where in the AllPro settings can we find our first day of business using AllPro so we can pull lifetim...
by Lfrailey173
Fri Oct 15, 2021 10:09 pm
Forum: Help / How to use AllProWebTools
Topic: review snippets
Replies: 1
Views: 2970

review snippets

Google search console is flagging all our product pages as not supporting reviews? How do we fix this in the AllPro console so google is able to crawl and validate the data for product reviews?
by Lfrailey173
Fri Oct 15, 2021 10:04 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3592

shipping charged to customer

We are doing a analysis of shipping margin cost and need to pull our shipping charged to customer data or report...how do we do this? Say we want to pull shipping charged to customers for Sept 2021 or the last 6 months or 12 months, where in the console do you access/pull this data?
by Lfrailey173
Wed Oct 06, 2021 2:08 pm
Forum: Report a Bug
Topic: shipping manager not updated with suspensions
Replies: 3
Views: 1551

Re: shipping manager not updated with suspensions

In the past you had recommended that we not link our Endicia account with All Pro as we do not print our shipping labels via the All Pro console but directly via Endicia.com.....if we link the account will this impact our label printing process and limit us to only printing via the All Pro console?
by Lfrailey173
Wed Sep 22, 2021 1:45 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 889

Re: abandoned cart email sends

hmm confused here...there is no verbiage in our abandoned cart email that offers any type of discount. It simply notifies them that they have items in their cart. So since there is no discount why would there be an advantage to hold the email until 1am verses sending shortly after the cart is abando...
by Lfrailey173
Tue Sep 21, 2021 6:40 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 889

Re: abandoned cart email sends

Great! This is very helpful. Follow up question: would you recommend we change the configuration for our campaign to "ASAP"? I'm honestly not sure why it was set to 1am, would there be a benefit to hold and send at 1am instead of ASAP? If you recommend we change it, how do we do this? And also I'm a...
by Lfrailey173
Tue Sep 21, 2021 12:35 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 889

abandoned cart email sends

Hi! What do we need to do to not have our abandoned cart email send to customer that has a shopping cart that actually checked out and order is generated? We've had a influx of customers that are having trouble placing orders on our website so they get frustrated and call for help. We click on the s...
by Lfrailey173
Thu Sep 09, 2021 1:04 am
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 760

Re: buyer profile partially missing/ unable to order

Thank you for following up. It has resolved its self. Will let you know if it happens again.
by Lfrailey173
Sun Sep 05, 2021 5:21 pm
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 760

unable to input orders in the console

We are unable to create orders or input phone orders in the console. When we click "new order" on a buyers profile the order screen says "Buyer must be added before completing the order or saving estimate"....many customers are also unable to login online and place their orders...which is how we dis...
by Lfrailey173
Sun Sep 05, 2021 5:13 pm
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 760

update: more buyer profiles are missing some data

Hi- Just had a click through customers who have ordered today and realized it is not just buyer 23061 with missing details it's everyone I've clicked on. Examples are buyer 33925, 17799 and 33047. Their addresses are incomplete, their emails are missing and their order history...below examples are a...
by Lfrailey173
Sun Sep 05, 2021 5:01 pm
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 760

buyer profile partially missing/ unable to order

Hi- Buyer #23061 is unable to login and place an order on our website. It is saying he does not have an account. When I type in his email address into the search function in our console it pulls him however when click on the his name to go to his profile page some of his info is not displayed. His a...
by Lfrailey173
Fri Jul 23, 2021 1:13 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 665

Re: credit card refunds not working

yes working now. thank you!
by Lfrailey173
Tue Jul 20, 2021 8:56 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 760

Re: phone order not showing on orders to be shipped page

Great! Order #59737 is now in the queue....however there are now two orders from Sept 2019 when we had a tech issue with the shopping cart not charging customers correctly so orders were not generating...these two orders were manually shipped in 2019. How do we clear them ( order # 47696 and #47695)...
by Lfrailey173
Tue Jul 20, 2021 6:29 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 760

phone order not showing on orders to be shipped page

Just took a phone order were a customer used two payment methods for the order total. The order screen shows that the order has not been shipped yet which is correct and paid in full however the order is not showing in the queue of orders to be shipped when we got to "store" > "orders". The last ord...
by Lfrailey173
Mon Jul 05, 2021 2:11 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 719

Re: GDPR delete not working

oh interesting....just noticed on the customers profile the buyer id is listed as 8346 but on the GDPR delete page it has CRM ID as 8488? Very bizarre....is the system deleting the incorrect buyer profile? I just tested it out again, went to buyer 8346 and selected GDPR perm delete. On the page aski...
by Lfrailey173
Mon Jul 05, 2021 1:53 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 719

Re: GDPR delete not working

oops sorry no idea how I typed #8488, yes that buyer is deleted but it's buyer #8346 that we deleted June 16th and again June 28th and it's still there. Plus buyers 26311, 26141 and 21447 screenshots for buyer 8346 below buyer 8346, screenshot today July 5 2021 buyer 8346 profile still avail.jpg del...
by Lfrailey173
Wed Jun 30, 2021 6:48 pm
Forum: Suggestions / Feature Requests
Topic: Emojis for email
Replies: 3
Views: 2562

Re: Emojis for email

is it just us that would like to see this feature? We would love to be able to have some fun with emojis in our email marketing campaigns......
by Lfrailey173
Wed Jun 30, 2021 1:35 pm
Forum: Report a Bug
Topic: customer notes not displaying on printed invoice
Replies: 2
Views: 566

customer notes not displaying on printed invoice

Hi!
The notes on this order are not displaying on the printed invoice? The box above the notes says "These notes will be printed on the invoice for your customer to see." Buyer 40416 order# 59399 Any ideas?
customer notes.jpg
customer notes.jpg (235.96 KiB) Viewed 566 times
customer notes missing from invoice print.jpg
customer notes missing from invoice print.jpg (145.07 KiB) Viewed 566 times
by Lfrailey173
Mon Jun 28, 2021 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: GDPR perm delete
Replies: 0
Views: 2496

GDPR perm delete

How long does the GDPR delete option take to actually delete the buyers profile from our system?
by Lfrailey173
Thu Jun 24, 2021 2:19 pm
Forum: Report a Bug
Topic: invoice line item pricing incorrect
Replies: 1
Views: 525

invoice line item pricing incorrect

Hi! Can you please fix invoice #59324 for buyer 33303. The line item discount is not reflected in the "discount" column and the "extended" column total is wrong...somehow the order total that the customer was charged calculated correctly. This is how the line items should read 4 noni fruit leather $...
by Lfrailey173
Sun Jun 13, 2021 6:39 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 2011

Re: New UK VAT regulatory changes

Thank you for the update. Yes sounds like the functionality that you suggested makes most sense. Just a question on processing the payment...how exactly will we do this? Once we've calculated the VAT, sent them a finalized invoice that we've created in a template (no within AllPro) and asked the cus...
by Lfrailey173
Wed Jun 09, 2021 10:22 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 2011

Re: New UK VAT regulatory changes

Sorry our reply took longer as we looked into the format of the invoice example you attached yesterday but it's no longer attached. This new one is an EU invoice and appears to be a B2B transaction as both seller and customer have a VAT # listed...typically it would just be a seller VAT unless it wa...
by Lfrailey173
Mon Jun 07, 2021 4:12 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 2011

Re: New UK VAT regulatory changes

For VAT the tax is only applicable to the goods, not the cost of shipping. So even though an order total may be over £135 the shipping charge must be removed for VAT calculation purposes. So this year we actually just had an order last week which is how we discovered the new VAT regulations. Order 5...
by Lfrailey173
Fri Jun 04, 2021 8:15 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 2011

Re: New UK VAT regulatory changes

Ok great. We were not sure how many of your customers do business in the UK/NI and also are impacted. The new UK VAT is already effective. It also appears that of July 1st 2021 all countries within the EU also have changes coming on how EU VAT is collected...but for right now we'll just deal with th...
by Lfrailey173
Wed May 19, 2021 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: how to create custom field for sign up box
Replies: 2
Views: 434

Re: how to create custom field for sign up box

Yes it does thank you for the reminder!
by Lfrailey173
Wed May 19, 2021 3:04 pm
Forum: Help / How to use AllProWebTools
Topic: how to create custom field for sign up box
Replies: 2
Views: 434

how to create custom field for sign up box

How to I create a custom field for a sign up box? I've done so in the past and cannot remember how I did it? I see the four that we've created in the past but need to add another one...Please help thank you
by Lfrailey173
Wed Apr 21, 2021 5:50 pm
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 1149

How to make image mobile responsive on dictionary pages

Hi! Where do I make an image on a dictionary term responsive for mobile? I'm unable to find the area to mark it responsive so they image doesn't completely distort for those customers using mobile. In editing a blog we have the "responsive" box to tick but I'm unable to find this for any dictionary ...
by Lfrailey173
Mon Mar 29, 2021 4:08 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal new IPNs
Replies: 1
Views: 630

PayPal new IPNs

We received notification from PayPal that they are adding IPNs, PayPal asking us if we are implementing any Access Control List (ACL) or filters on IP addresses for the IPNs received from PayPal? If yes we then need to add the new IPNs which we need to know how to do? Please advise.
by Lfrailey173
Fri Mar 19, 2021 9:27 pm
Forum: Report a Bug
Topic: test product displayed on our website?
Replies: 0
Views: 3416

test product displayed on our website?

A curious customer brought to our attention that we have "test product" displayed on our website....no idea where this came from. We were upgraded to 5.7 yesterday and ran into the issue where customers were not being charged for shipping. Level 2 is looking into this...if you could please add this ...
by Lfrailey173
Wed Mar 17, 2021 11:47 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 1096

Re: Quantity discounts not applying in console

oops 57879 and 57832 are not But these are and attaching screenshots of a few so you can see the discount did apply and is noted by the word "quantity" in the discount field: 57885 57858 57836 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 57573...
by Lfrailey173
Wed Mar 17, 2021 11:28 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 1096

Re: Quantity discounts not applying in console

Here are examples of phone orders taken in the last few weeks that all have quantity discounts that automatically applied without manually adjusting Order Numbers: 57885 57879 57858 57836 57832 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 5757...