Search found 392 matches

by Lfrailey173
Wed Apr 21, 2021 5:50 pm
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 745

How to make image mobile responsive on dictionary pages

Hi! Where do I make an image on a dictionary term responsive for mobile? I'm unable to find the area to mark it responsive so they image doesn't completely distort for those customers using mobile. In editing a blog we have the "responsive" box to tick but I'm unable to find this for any dictionary ...
by Lfrailey173
Mon Mar 29, 2021 4:08 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal new IPNs
Replies: 1
Views: 352

PayPal new IPNs

We received notification from PayPal that they are adding IPNs, PayPal asking us if we are implementing any Access Control List (ACL) or filters on IP addresses for the IPNs received from PayPal? If yes we then need to add the new IPNs which we need to know how to do? Please advise.
by Lfrailey173
Fri Mar 19, 2021 9:27 pm
Forum: Report a Bug
Topic: test product displayed on our website?
Replies: 0
Views: 805

test product displayed on our website?

A curious customer brought to our attention that we have "test product" displayed on our website....no idea where this came from. We were upgraded to 5.7 yesterday and ran into the issue where customers were not being charged for shipping. Level 2 is looking into this...if you could please add this ...
by Lfrailey173
Wed Mar 17, 2021 11:47 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 542

Re: Quantity discounts not applying in console

oops 57879 and 57832 are not But these are and attaching screenshots of a few so you can see the discount did apply and is noted by the word "quantity" in the discount field: 57885 57858 57836 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 57573...
by Lfrailey173
Wed Mar 17, 2021 11:28 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 542

Re: Quantity discounts not applying in console

Here are examples of phone orders taken in the last few weeks that all have quantity discounts that automatically applied without manually adjusting Order Numbers: 57885 57879 57858 57836 57832 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 5757...
by Lfrailey173
Wed Mar 17, 2021 11:15 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 542

Re: Quantity discounts not applying in console

actually we've been using it for years this way... taking phone orders and creating orders for customers and the order input screen automatically applied the discount. You can pull any of the thousands of phone orders from the last 8 years and you will see the discount applied without making any adj...
by Lfrailey173
Wed Mar 17, 2021 9:05 pm
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 3
Views: 1140

Re: export product reviews as csv file

We did a chat with support on Feb 26th and one of the csv files Kayla and Elliot pulled for us is missing data. Elliot did not know why and was escalating to Level 2....do you have an eta on when we will hear back?
by Lfrailey173
Wed Mar 17, 2021 9:01 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 542

Quantity discounts not applying in console

Hi. We did a screenshare with Tommie this morning regarding our set quantity discounts for 5%, 10% and 15% not applying when we were are creating orders for all customers. He was unable to resolve the problem via the screenshare but was able to confirm there was a problem he needed to get off our sc...
by Lfrailey173
Mon Mar 01, 2021 8:33 pm
Forum: Report a Bug
Topic: product review "name" and "title" switched on web
Replies: 1
Views: 1057

product review "name" and "title" switched on web

The "Name" and 'Title" of a product review are displaying swapped on the website...the "title" is displaying as the "name" and the "name" is displaying as the "title". Eg last review on this page: https://www.realnoni.com/Noni-Fruit-Leather-1002/ The title is showing as "Canaan" and the name is " Th...
by Lfrailey173
Wed Feb 24, 2021 9:12 pm
Forum: Report a Bug
Topic: US Virgin Islands missing from state drop down
Replies: 2
Views: 703

US Virgin Islands missing from state drop down

We have a customer in the US Virgin Islands that is trying to place an order on our website. It keeps asking her to change the country on her address. She has US declared, which is correct however will not let her proceed as she is unable to select a state as there is no "VI" listed. Could you pleas...
by Lfrailey173
Sun Jan 31, 2021 4:10 pm
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 692

Re: Customer passwords are not working

I also used the "forgot password" link on our website to receive my login credentials and the credentials matched what I had recorded as my details and worked on login. However I have had to help at least 15 people last week alone where the credentials in their email did not work. I had to instead u...
by Lfrailey173
Fri Jan 29, 2021 8:04 pm
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 692

Customer passwords are not working

We have had an influx of customers calling and emailing that their passwords for our website are not working. When the customer receives the error that their password they've tried to use is incorrect they then use our "forgot password" link and receive the system email with their login and password...
by Lfrailey173
Thu Nov 19, 2020 6:44 pm
Forum: Help / How to use AllProWebTools
Topic: Temporarily hide a product from website
Replies: 1
Views: 543

Temporarily hide a product from website

How do we temporarily hide a product from our website so that it can not be purchased? We did this with our banana noni a couple of years ago but people that had saved the url still found it so we want to make sure we do it correctly this time. Do we go to store>products> then select the product 1) ...
by Lfrailey173
Fri Nov 13, 2020 12:48 pm
Forum: Report a Bug
Topic: Our customers are still being over charged
Replies: 2
Views: 2159

Re: Our customers are still being over charged

We did a screenshare on Monday about this and have had no further feedback or follow up on the issue, has it been addressed? resolved? fixed?
by Lfrailey173
Fri Nov 13, 2020 12:45 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 2301

Re: buy more save more coupon

could we please get an update on this? You asked us to do a screenshare on Monday which we did and Tommie said he'd get back to us soon about it......
by Lfrailey173
Thu Nov 12, 2020 7:44 pm
Forum: Report a Bug
Topic: New customers are not able to place orders
Replies: 2
Views: 2070

Re: New customers are not able to place orders

Ok great thank you for fixing it! Can you also look at the the available support time remaining for us. We received an email saying we have 1 minute remaining after this chat today...don't really think it's a fair practice to deduct time from us for technical glitches of the software that we cannot ...
by Lfrailey173
Thu Nov 12, 2020 12:23 pm
Forum: Report a Bug
Topic: New customers are not able to place orders
Replies: 2
Views: 2070

New customers are not able to place orders

We have an issue where new customers that are not in our database are not able to create an account or place an order. The are not able to fill in the "state" field. Nothing drops down on the drop down menu....it's completely blank. I've had 5 calls this morning about this so tested myself and can c...
by Lfrailey173
Sat Nov 07, 2020 10:40 pm
Forum: Report a Bug
Topic: Our customers are still being over charged
Replies: 2
Views: 2159

Our customers are still being over charged

Some of our customers are still being over charged. Can you please check order #55574 for buyer #17390. The AllPro system removed the quantity 5% discount on the fruit leather and the free shipping the customer qualified for after he clicked checkout, the $13.80 was added back in. The exact same thi...
by Lfrailey173
Wed Nov 04, 2020 2:55 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 2301

buy more save more coupon

Is it possible to create a coupon code offer in the AllPro system that would function as a "buy more save more" deal? We see so many companies and brands doing this and wondering if the coupon system in AllPro supports this type of functionality? For example we would want to create one code that wou...
by Lfrailey173
Tue Nov 03, 2020 7:34 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull sales stats for date range
Replies: 2
Views: 867

Re: How to pull sales stats for date range

Yes this is the sales stats we were trying to find, thank you! Would be amazing if all the sales stats, number of orders, units sold etc were all in one section and we could customize what data we wanted to pull in a report or simply view on the screen and toggle between different dates and types of...
by Lfrailey173
Mon Nov 02, 2020 8:56 pm
Forum: Suggestions / Feature Requests
Topic: Sales Stat reports and Monthly Reports
Replies: 0
Views: 5312

Sales Stat reports and Monthly Reports

Please add feature to allow us to download all sales stats and monthly reports in csv form as well as be able to save as a pdf. Currently all we can do is print the page that pulls up which not user friendly for tracking sales activity over any period of time.
by Lfrailey173
Mon Nov 02, 2020 8:47 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull sales stats for date range
Replies: 2
Views: 867

How to pull sales stats for date range

Hi! Can someone please help us? Where can we pull sales stats for a specific date range? We've tried changing the date on the dashboard toolbar to the desired dates and then going to reports >sales >sales stats....this just pulls gross sales and the net sales are completely in accurate...it is simpl...
by Lfrailey173
Mon Nov 02, 2020 1:40 am
Forum: Help / How to use AllProWebTools
Topic: Accurate stats by coupon
Replies: 1
Views: 725

Accurate stats by coupon

Hi!

Where in the AllPro console can we find the most accurate stats by for a specific coupon code?

For example:
the email preview "coupon usage"
Reports > Sales > Sales by coupon code
Reports > Monthly Reports > Coupons

All three of the above show wildly different stats....which one is accurate?
by Lfrailey173
Thu Oct 29, 2020 2:09 pm
Forum: Help / How to use AllProWebTools
Topic: Product unit and sales stats
Replies: 2
Views: 821

Re: Product unit and sales stats

Thanks Tim! Very helpful! Yes your option 2 is most what we are looking for...when we pull the sales stats report the units sold per product appear to be correct however the sales stats on the report don't appear to be anywhere near correct as it seems you've noticed a bit too, thanks for the tip on...
by Lfrailey173
Thu Oct 29, 2020 1:34 pm
Forum: Report a Bug
Topic: orders marked as "reshipped" customers receiving double confirmation emails
Replies: 1
Views: 852

orders marked as "reshipped" customers receiving double confirmation emails

Why do some of our orders get marked as "reshipped"? All we do is click the check mark on the "orders" page. Also the customer it just happened to received two email confirmations for shipping for the same order which he is not happy about... buyer #11954

How do we stop this from happening?
by Lfrailey173
Wed Oct 28, 2020 8:30 pm
Forum: Help / How to use AllProWebTools
Topic: Product unit and sales stats
Replies: 2
Views: 821

Product unit and sales stats

Hi! We are looking for advice on where in the AllPro console to pull units sold by product and sales by product within a specific date range. I've looked at Reports> Sales> Sales Stats however the sales don't look to be accurate....the gross just appears to be multiplying the units sold by the full ...
by Lfrailey173
Wed Oct 28, 2020 7:54 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3515

Re: upsell discount being removed in checkout

ok great! We will create the new codes and test them out and let you know if we have any issues. Thank you!
by Lfrailey173
Wed Oct 28, 2020 7:50 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1518

Re: contact phone number mobile display issue

hmmm...ok we are super confused...we thought you worked for Dave since you were giving us direction on how to solve the problem. Thanks for trying to help us out. Yes in the past we made changes to the stylesheet and it really messed things up so Dave asked us to not make any changes until his team ...
by Lfrailey173
Tue Oct 27, 2020 1:27 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3515

Re: upsell discount being removed in checkout

Yes they should function just as the codes we provided did.

Stackable:
option a

NOT stackable:
option a
by Lfrailey173
Tue Oct 27, 2020 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1518

Re: contact phone number mobile display issue

Hi! We are not interested in just "trying" codes out as we've done so in the past and I'm sure you remember it did not pan out well. You asked us not to just try things again but to make sure we ask you for specifics so that's what we are doing... does Dave recommend option 1 or option 2?
by Lfrailey173
Mon Oct 26, 2020 8:02 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3515

Re: upsell discount being removed in checkout

Hi! Here are the two shipping coupon codes we used earlier this year that functioned as we would like both of these codes were stackable: code: WAVES the US free shipping code for all US orders code: SURFING the international code for $15 off the price of international shipping We also need to be ad...
by Lfrailey173
Mon Oct 26, 2020 7:52 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1518

Re: contact phone number mobile display issue

any feedback on which of the above is correct? The two articles you asked us to reference for guidance give two different code insert suggestions.....
by Lfrailey173
Thu Oct 22, 2020 12:41 am
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 2740

Re: International Order charged no shipping fee

This issue happened two more times today. Can you please help do something to fix this? A significant number of international buyers have had their "province" deleted from their CRM profile which from what we can tell is causing the shipping to then default to US even though the CRM profile still sh...
by Lfrailey173
Sat Oct 17, 2020 6:42 pm
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 3
Views: 1140

export product reviews as csv file

We need to export our product reviews as a csv file, how do we do this? I looked in "settings" > "import/export" but do not see product reviews as an option.
by Lfrailey173
Sat Oct 17, 2020 6:27 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1518

contact phone number mobile display issue

We are having an issue where our contact phone number displays in a green font on mobile and tablet making it very hard for the customer to see. On desktop the phone number displays in white font which is much easier to see. How do we fix this on mobile/tablet so it displays in white too? mobile/tab...
by Lfrailey173
Mon Oct 05, 2020 6:12 pm
Forum: Help / How to use AllProWebTools
Topic: Search by Shopping cart #
Replies: 1
Views: 1023

Search by Shopping cart #

Does anyone know if it's possible to search by shopping cart #? Often a customer that is having trouble placing an order online will call and give us a shopping cart number...whenever we type it in it only pulls previous order numbers that are some what close but we've been unable to figure out how ...
by Lfrailey173
Fri Oct 02, 2020 7:36 pm
Forum: Report a Bug
Topic: Address zip code input
Replies: 6
Views: 3581

Re: Address zip code input

Hi!

This issue is happening again with 5.5....any new customer that I input when I type in the zip code it removes "US" from the country field which and does not auto fill the "city" and "state" fields. attached is screenshot. most recent was zip code 54901
54901 zip code issue .jpg
54901 zip code issue .jpg (266.26 KiB) Viewed 1888 times
by Lfrailey173
Thu Oct 01, 2020 2:15 am
Forum: Suggestions / Feature Requests
Topic: Refund a specific dollar amount
Replies: 0
Views: 5099

Refund a specific dollar amount

Some of our customers were overcharged this week due to a glitch in version 5.5. We were informed that there is no way to refund a specific dollar amount in the AllPro system and that all refunds had to be made by logging into our authorize.net account. So we are requesting to add the feature to be ...
by Lfrailey173
Thu Oct 01, 2020 2:04 am
Forum: Help / How to use AllProWebTools
Topic: How do we permanently delete a customers data/profile
Replies: 1
Views: 990

How do we permanently delete a customers data/profile

How do we permanently delete a customers profile and data from our CRM? We clicked the "delete" option under the "more" drop down menu however we can still pull up the contacts profile and it shows an "undelete" button....how do we permanently delete?
by Lfrailey173
Sat Sep 26, 2020 9:00 pm
Forum: Report a Bug
Topic: Google search console warnings and errors
Replies: 1
Views: 1064

Google search console warnings and errors

HI! Could you please have Dave take a look at these? He was working on the review snippet errors for us back in April, we had 361 errors then and we still have 344 errors. We also have 24 warnings on our products as they are apparently missing fields and 13 errors on mobile usability, how do we corr...
by Lfrailey173
Thu Sep 17, 2020 9:47 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 2021

Re: What constitutes an "invalid" email

The blog was helpful but we still have questions... 1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllPro console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried hundreds...
by Lfrailey173
Tue Sep 15, 2020 8:49 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3515

upsell discount being removed in checkout

It has been brought to our attention by quite a few frustrated customers that we have a glitch with our upsell offers at checkout. When a customer accepts one of our "upsell deals" that pop up the item is added to the cart, they type in the code from the pop up screen, the shopping cart accepts the ...
by Lfrailey173
Tue Sep 15, 2020 6:21 pm
Forum: Report a Bug
Topic: unable to edit any marketing emails
Replies: 1
Views: 995

unable to edit any marketing emails

We are having a an issue where the email editing function is adding additional line spaces to our marketing emails and it will not let us remove them...how do we fix this? We tried everything, backspace, delete, and looked at source code....please help we have emails that urgently need to be schedul...
by Lfrailey173
Tue Sep 15, 2020 12:18 pm
Forum: Report a Bug
Topic: Blog display on mobile
Replies: 2
Views: 1156

Re: Blog display on mobile

We are aware that a page may display slightly different but to have the words on a line not display at least together on the same line is something that we have never experienced. So just to be clear the blog system in our AllPro console is not compatible with display on iphone? We tried the HTML ta...
by Lfrailey173
Sun Sep 13, 2020 3:25 pm
Forum: Report a Bug
Topic: Blog display on mobile
Replies: 2
Views: 1156

Blog display on mobile

Hi! Many of our blogs are not displaying correctly on mobile when there is a bullet point list. The first word of the top bullet point is displaying up or down in the closest image. All images are set to “responsive”. How do we fix this? Here’s an example https://www.realnoni.com/Neuropathy-and-Musc...
by Lfrailey173
Sun Sep 13, 2020 3:11 pm
Forum: Suggestions / Feature Requests
Topic: Emojis for email
Replies: 2
Views: 1641

Emojis for email

Hi! How do we add emojis to our email subject lines? We’ve noticed just about “everyone” doing it these days so we are obviously late to the emoji party in email marketing. How do we do this in the AllPro email system? Here’s a screenshot to show just how popular this trend is. 02AAD8C2-7A09-4DEE-A6...
by Lfrailey173
Fri Sep 11, 2020 7:25 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllPro
Replies: 4
Views: 1292

Re: How to utilize "search words" in AllPro

How do we at least find some of the very bizarre results that the search is pulling? For example: https://realnoni.com/Noni-Superfood-Health-Benefits-a693/ This is apparently a "version 2" of something and has part of our webpage graphic header but missing the toolbar and has some very randomly piec...
by Lfrailey173
Wed Sep 09, 2020 6:34 pm
Forum: Report a Bug
Topic: blog font size not accurate
Replies: 3
Views: 1286

Re: blog font size not accurate

Hi! Running into this same issue with another blog and the font size not reflecting when you view the actual page. Tried what you suggested and it's not working in this case. In edit mode the front size is showing "18px" and also when I view the source code it also shows this line is set for "18px" ...
by Lfrailey173
Tue Sep 08, 2020 9:01 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 1554

Re: How to pull list of all "invalid emails"

Hi! I followed your instructions as you directed: If you go to Contacts->View All under the Filter button, you can select "Unsubscribed" or "Invalid Email" to view a list of those contacts. In this case you would choose "Invalid Email." Now our question is how do you get the entire list to load with...
by Lfrailey173
Tue Aug 25, 2020 8:41 pm
Forum: Help / How to use AllProWebTools
Topic: How to find a buyer by id number
Replies: 1
Views: 952

How to find a buyer by id number

Could you please provide guidance on how we are to search by buyer ID? No one at tech support has ever responded to us on how to. When I type in ID 31570, buyer 31570 and even Contact ID#31570 it only pulls up a buyer that is definitely not #31570 and it pulls up order#31570....how are we to find bu...