Search found 30 matches

by Gchild1730
Wed Dec 28, 2016 12:17 pm
Forum: Report a Bug
Topic: Email photo library
Replies: 2
Views: 2010

Re: Email photo library

It is working now. Thank you!
by Gchild1730
Wed Dec 28, 2016 10:13 am
Forum: Report a Bug
Topic: Email photo library
Replies: 2
Views: 2010

Email photo library

I'm trying to update the January Newsletter for Colorado Tub Repair. None of the pictures are showing up in the email and when I go to replace the picture with one from their library (or add a new one) I get this error: /var/www/vhosts/coloradotubrepair.com/subdomains/apwt/httpdocs/temp/upload_thumb...
by Gchild1730
Wed Nov 23, 2016 10:29 am
Forum: Help / How to use AllProWebTools
Topic: Moving Text on an Email
Replies: 1
Views: 1386

Moving Text on an Email

Howdy. I am trying to move the right side of a newsletter (the text) of Colorado Tub Repair's December Newsletter down a few lines so it looks like it's lined up towards the middle of the pictures on the left. When I try to move the text on the right down, the pictures on the left move down too. Hel...
by Gchild1730
Wed Nov 02, 2016 10:05 am
Forum: Help / How to use AllProWebTools
Topic: Mailgun Changes?
Replies: 1
Views: 2193

Mailgun Changes?

I got this email from MailGun this morning. Will these changes effect us? Hello, We’re writing to let you know of several upcoming changes that may impact your Mailgun account. This email contains a list of steps that you can reference that will help you determine if you need to make any changes to ...
by Gchild1730
Wed Nov 02, 2016 10:02 am
Forum: Help / How to use AllProWebTools
Topic: Client APWT URL access
Replies: 3
Views: 2926

Re: Client APWT URL access

Thanks! Also - She was set up with a demo site a while back and it's requiring her to put in her credit card information for the set up fee when we are trying to set it up for her (thus that fee would be waved). Suggestions on how to move forward so I can help her set up without the APWT setup fee?
by Gchild1730
Tue Nov 01, 2016 11:55 am
Forum: Help / How to use AllProWebTools
Topic: Client APWT URL access
Replies: 3
Views: 2926

Client APWT URL access

I am trying to set up Jessica Nowell with TOP Organization on AllPro and it says that toporganization.myallprowebtools.com is already taken? Is it possible to get that account under CR Conversations so I can get her Mailgun all connected and everything? Or do I need to set up a different account for...
by Gchild1730
Tue Aug 30, 2016 4:28 pm
Forum: Help / How to use AllProWebTools
Topic: Spacing in email
Replies: 2
Views: 2225

Re: Spacing in email

I made a new email and copied and pasted... Thanks Dave! :D
by Gchild1730
Tue Aug 30, 2016 9:28 am
Forum: Help / How to use AllProWebTools
Topic: Spacing in email
Replies: 2
Views: 2225

Spacing in email

My client, Colorado Tub Repair's email that I created, titled "Contractor Newsletter" has a large space between the header and the body of the email and I can't figure out how to delete it. It's only visible in the "preview" setting, not the "edit" setting. Please help?
by Gchild1730
Tue Aug 09, 2016 4:34 pm
Forum: Help / How to use AllProWebTools
Topic: Setting up email with Mailgun Sandbox
Replies: 3
Views: 2351

Re: Setting up email with Mailgun Sandbox

Ok I went to Settings - Email and put in the SMPT settings. I then did a test email and it came back and said - "The parameters passed to the API were invalid. Check your inputs!"

It doesn't look like the sandbox url on Mailgun has any DNS records to put into AllPro - is that why?
by Gchild1730
Tue Aug 09, 2016 1:11 pm
Forum: Help / How to use AllProWebTools
Topic: Setting up email with Mailgun Sandbox
Replies: 3
Views: 2351

Setting up email with Mailgun Sandbox

Howdy, I'm working on setting up email for a new client who doesn't have a website - and trying to use the sandbox domain through Mailgun. When I try and put in the SMTP information into AllPro, it gives me this notice - "This page is not available while using myallprowebtools.com. This feature will...
by Gchild1730
Fri Jul 08, 2016 10:15 am
Forum: Report a Bug
Topic: Picture in Email
Replies: 1
Views: 2916

Picture in Email

Howdy! I have a client that got an email reply from one of her email recipients that a picture in her email (newsletter) did not show up. Although, I've sent the same newsletter to myself in a test and the picture shows up. Do you all have any idea why this would happen so I can tell my client what ...
by Gchild1730
Thu Jun 30, 2016 4:38 pm
Forum: Report a Bug
Topic: Unsubscribe issue
Replies: 3
Views: 2831

Re: Unsubscribe issue

In Mailgun it also says that in May their dropped rate was 259 but in AllPro the unsubscribed was only 30. Is the "bounced" list in Mailgun recurring? Making the unsubscribe for June only 12? Confused because May was so different in comparison.
by Gchild1730
Thu Jun 30, 2016 3:10 pm
Forum: Report a Bug
Topic: Unsubscribe issue
Replies: 3
Views: 2831

Unsubscribe issue

I have a client in my "expert" panel that has 600 unsubscribes and their Mailgun account shows they have no unsubscribes. Thoughts as to why?
by Gchild1730
Tue Jun 21, 2016 5:31 pm
Forum: Help / How to use AllProWebTools
Topic: Different colored bullets in email
Replies: 1
Views: 2124

Different colored bullets in email

Hello! Is it possible, when writing an email and using bullets to make the bullets a different color other than black?
by Gchild1730
Thu Apr 28, 2016 10:10 am
Forum: Report a Bug
Topic: Notes skips when off screen
Replies: 7
Views: 5042

Re: Notes skips when off screen

Thank you for the quick and educational reply! It works!
by Gchild1730
Wed Apr 27, 2016 10:22 am
Forum: Report a Bug
Topic: Notes skips when off screen
Replies: 7
Views: 5042

Notes skips when off screen

When I'm typing a long note in a contact card, then click to a different screen or even anywhere outside the "notes" section, the cursor goes all the way to the beginning of the note. I then have to sit and scroll all the way to the end of my note, and based on the length of the note - this takes a ...
by Gchild1730
Tue Apr 12, 2016 5:33 pm
Forum: Report a Bug
Topic: Login not showing up after deploy
Replies: 5
Views: 4085

Re: Login not showing up after deploy

Thank you! This was a very helpful response.
by Gchild1730
Tue Apr 12, 2016 9:19 am
Forum: Report a Bug
Topic: Login not showing up after deploy
Replies: 5
Views: 4085

Re: Login not showing up after deploy

Jacquelyn Gutc with Magpie Media

Thank you!
by Gchild1730
Mon Apr 11, 2016 12:21 pm
Forum: Report a Bug
Topic: Login not showing up after deploy
Replies: 5
Views: 4085

Login not showing up after deploy

I just "deployed" a client but the "login" button has not showed up on the contact card.
by Gchild1730
Tue Mar 29, 2016 10:39 am
Forum: Help / How to use AllProWebTools
Topic: Switching to Mailgun with no website
Replies: 3
Views: 5038

Re: Switching to Mailgun with no website

She does not have a website, therefore has no website host to be able to add/ edit her DNS records.
by Gchild1730
Tue Mar 29, 2016 10:17 am
Forum: Help / How to use AllProWebTools
Topic: Switching to Mailgun with no website
Replies: 3
Views: 5038

Switching to Mailgun with no website

Am I able to set up a new AllProWebTools user for Mailgun that does not have a website?
by Gchild1730
Thu Feb 25, 2016 10:49 am
Forum: Help / How to use AllProWebTools
Topic: Mandrill Discontinuing?
Replies: 3
Views: 11903

Mandrill Discontinuing?

I just got an email from Mandrill saying they are discontinuing their services and we should move to mailchimp? What do I do from here?
by Gchild1730
Tue Feb 23, 2016 11:34 am
Forum: Help / How to use AllProWebTools
Topic: Email Bounce Report
Replies: 3
Views: 16652

Re: Email Bounce Report

AllPro team (Kyle, Shantel and Dave) come down to my office in Denver to do a training and informed my clients that you can go in and pull a report in AllPro.
by Gchild1730
Mon Feb 22, 2016 10:25 am
Forum: Help / How to use AllProWebTools
Topic: Email Bounce Report
Replies: 3
Views: 16652

Email Bounce Report

How can you download or lookup a "bounced" list from emails you send? Also - I had a client that downloaded the "bounced" list off of AllPro and it showed that none bounced. When she goes to her Mandrill account it showed that 9.5% bounced. How can we get an accurate reading from AllPro?
by Gchild1730
Fri Jan 29, 2016 10:35 am
Forum: Report a Bug
Topic: Scheduled emails going out throughout the day
Replies: 3
Views: 14584

Scheduled emails going out throughout the day

I have a client that's scheduled newsletter is going out in segments throughout the day even when I scheduled it at 10am.
by Gchild1730
Wed Dec 16, 2015 3:11 pm
Forum: Report a Bug
Topic: Emails not deleting
Replies: 2
Views: 4277

Re: Emails not deleting

It looks fixed. Thank you!
by Gchild1730
Wed Dec 16, 2015 3:09 pm
Forum: Report a Bug
Topic: Email video embed won't go away
Replies: 1
Views: 3309

Email video embed won't go away

For Jeff Douglas' (MountainStorm Insurance's) January 2016 newsletter - He wants me to take out the video. I took it out and added text and a link to his Facebook page instead. When I send it to myself as a test email the video still shows but when I go to edit it it shows the video is gone. Thank y...
by Gchild1730
Tue Nov 10, 2015 2:37 pm
Forum: Report a Bug
Topic: Emails not deleting
Replies: 2
Views: 4277

Emails not deleting

Emails are not deleting in the drop down when going to schedule email campaigns. Ex. Kelli Strott's account: I had to add a * next to all the emails she wanted scheduled in her campaign as all the emails ever made were in the drop down.
by Gchild1730
Tue Nov 10, 2015 12:58 pm
Forum: Report a Bug
Topic: Completely Deleting a Contact
Replies: 1
Views: 2410

Completely Deleting a Contact

When I delete a contact on the contact page, it doesn't also delete from my "sales" list.
by Gchild1730
Mon Sep 28, 2015 1:10 pm
Forum: Report a Bug
Topic: Pop-Up notifications will not go away
Replies: 1
Views: 2384

Pop-Up notifications will not go away

Pop up notifications are awesome but they wont go away even after I have clicked on them or 'x-ed' out of them.