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by Steve173
Tue Jul 30, 2019 9:09 pm
Forum: Report a Bug
Topic: Payment processed twice on an order
Replies: 3
Views: 56

Re: Payment processed twice on an order

just an update....I heard back from buyer 35230 and yes she did place a second order to be sent to her mom and must have placed it during the maintenance on the system as she said the system was running super slow and she got an error that connection to our website timed out so she clicked back to r...
by Steve173
Tue Jul 30, 2019 8:26 pm
Forum: Report a Bug
Topic: Payment processed twice on an order
Replies: 3
Views: 56

Re: Payment processed twice on an order

oops forgot to attached the screenshot
46262.jpg
46262.jpg (68.05 KiB) Viewed 54 times
by Steve173
Tue Jul 30, 2019 8:07 pm
Forum: Report a Bug
Topic: Payment processed twice on an order
Replies: 3
Views: 56

Payment processed twice on an order

Aloha! Order 46262 for buyer 35230 is displaying two credit card authorizations in the payment info and I just checked our Authorize.net account and two payments are pending settlement..... do I just click "void" next to one of the payments to reverse it? This order is also strange as the ...
by Steve173
Wed Jul 03, 2019 2:58 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 429

PayPal order never generated, payment was processed

Aloha! Just received a call from buyer 27360 about an order she placed on June 14th and paid via PayPal. I pulled her profile up and the order icon is red and shows no payment has been received. I pulled up our account activity in our PayPal account and sure enough the payment processed on June 14th...
by Steve173
Mon May 20, 2019 4:59 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 365

Re: Shipping Confirmation contact us link error

What we are trying to edit is the sentence that is inserted below the all the {order details} info.....we just assumed it was part of it as in our email template it's blank below the {order details} insert.....below are screenshots
IMG_9154.jpg
IMG_9154.jpg (122.86 KiB) Viewed 342 times
IMG_9154.jpg
IMG_9154.jpg (122.86 KiB) Viewed 342 times
by Steve173
Fri May 17, 2019 4:08 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 365

Re: Shipping Confirmation contact us link error

Ok great....how do we edit the verbiage that inserts into the {ORDER DETAILS} field? Also our "Email Invoice" confirmation email also is very different from what it previously was...how do we edit the layout and colors to be consistent with our "Shipping Confirmation" email? The ...
by Steve173
Mon May 13, 2019 8:28 pm
Forum: Report a Bug
Topic: Shipping address change not saving/accepting
Replies: 2
Views: 129

Re: Shipping address change not saving/accepting

Awesome! Just tested and it's now working :)
by Steve173
Mon May 13, 2019 8:25 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 365

Shipping Confirmation contact us link error

Aloha! Customers have been letting us know that when they click the "contact us" link at the bottom of our shipping confirmation emails it does not pull up our contact details page but a message with "example domain" attached below is a screenshot. Also in the shipping confirmati...
by Steve173
Fri May 10, 2019 2:35 pm
Forum: Report a Bug
Topic: Shipping address change not saving/accepting
Replies: 2
Views: 129

Shipping address change not saving/accepting

Aloha! Customers are not able to select one of their secondary addresses to ship to. This is for online orders on our website when you click the "change" link in the checkout screen below their main address, then select from the pop up screen the "ship to this address" the screen...
by Steve173
Mon Sep 24, 2018 7:50 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 365

Re: how to create autoship order?

ok great! I know we turned off the feature to allow customers to receive an additional discount for setting up an autoship so maybe that is what turned it all off. thanks for following up!
by Steve173
Mon Sep 24, 2018 6:27 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 365

how to create autoship order?

Aloha! The drop down menu on the payment screen to set an order to autoship is no longer there....how do i create an autoship order for a customer?
payment screen.jpg
payment screen.jpg (63.09 KiB) Viewed 365 times
by Steve173
Mon Sep 24, 2018 6:01 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1071

Re: Welcome coupon stacking

Oder 39415 came through with the alias code stacking on top of the quantities :/ buyer 31605 is new customer he just created his account today 9/24/2018
by Steve173
Mon Nov 20, 2017 3:24 pm
Forum: Help / How to use AllProWebTools
Topic: Void PayPal order
Replies: 3
Views: 1278

Re: Void PayPal order

Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
by Steve173
Tue Jul 25, 2017 8:44 pm
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 3928

Re: Web order Australia address issues

Hi John! Ok I've got screenshots of the issue with buyer 25091. She has javascript enabled and still gets the full list of US states when "Australia" is set as the country code. I have already manually input her address in this morning so she can get her order placed as she was getting imp...
by Steve173
Tue Jul 25, 2017 3:58 pm
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 3928

Re: Web order Australia address issues

I had buyer 25091 make sure javascript was enabled and still when she puts "Australia" in the country field the US states appear on the drop down menu under the state field. I had her just email me her address and I've manually put it into the console so she can place her order. If we have...
by Steve173
Mon Jul 24, 2017 12:58 pm
Forum: Report a Bug
Topic: Credit card refund error
Replies: 4
Views: 1508

Credit card refund error

Hi!
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?
by Steve173
Mon Jul 24, 2017 12:44 pm
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 3928

Web order Australia address issues

Hi! We have had two new customers from Australia contact us yesterday saying when they get to the checkout screen with the address info they are unable to proceed. When they select "Australia" for the country the "State" field drop down menu still shows the US states and not the ...
by Steve173
Wed Oct 12, 2016 12:34 pm
Forum: Report a Bug
Topic: Invalid Email icon however customer receives emails
Replies: 3
Views: 2192

Re: Invalid Email icon however customer receives emails

Hi! Yes I've tried the "resetting" email option and initially it marks it as valid but then once an email sends it gets marked back to "invalid." There seems to be some bug in our system lately as quite a few customers when they call say they have not been receiving our coupon an...
by Steve173
Mon Jun 01, 2015 8:10 pm
Forum: Report a Bug
Topic: Credit card declined when updating expiry
Replies: 1
Views: 2347

Credit card declined when updating expiry

During the order process when we update a customer's credit card info in the payment field and then hit submit the system always declines the card on the first try. When you then retype in the same info again and hit submit the system accepts the payment. Is there anyway to fix this? It's somewhat i...

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