AllProWebTools.com

what about our "sign up and save today" button that should email customers a welcome email...it does not appear to be active but we are not sure as Dave set it up many years ago....do we also need to toggle on the "Lead box RN" campaign?

Our abandoned cart email campaign is not sending out. Looks like since Saturday or Sunday it is not triggering....how do you reinstate this?

Hi! The "save and preview" button when creating an editing an email draft in the AllPro email system is having some glitches...we we click it once nothing happens, double click nothing and after we click it rapidly about 6 or 7 times is finally starts that save process.

great thank you!

We completed the form to have our email account reviewed as our sending was halted today. We we clicked to submit the form we were then asked to click the blue box and select the current date in America which we did. Then we received this screen that you are not able to recognize us: We were unable ...

According to the invalid email report @wavecable.com has blocked any email we try to send a customer with @wavecable as spam.... This is the message on the report "@wavecable.com said: [diagnosticCode] => smtp; 554 5.7.1 [VI-1] Message blocked due to spam content in the message." How do we resolve t...

yes but we need the tilde to be above a letter...specifically the letter n, the ways we've googled are not working within All Pro email or the All Pro blog interface

How do you type a tilde in the All Pro system? We are trying to use it in an email and blog.

Great just created the tag, scrolled to bottom to where it says "Tag all contacts that have no email address" and selected the tag we created "Customers with No Email" and then clicked the "tag contacts" button and we received the Error #994? Not sure what's going on in the last few days but we are ...

Hi, A customer has been trying to place an order on our website for the last few days but is having an error. Her order history shows Error #994. I'm going to call her and try to place the order via phone but what is Error #994 and why is the shopping cart just looping her in circles? She adds the i...

Hi! Can you please look at the customer order history as with the latest update it is not displaying the correct info. For example it is displaying an invoice #62637 under both the "unpaid invoices" section and the "order history" section. This order is not paid so it should only be in the unpaid se...

That is why we are asking you about this. Authorize.net which is a giant credit card processor who I'm sure tons of your customers use as you offer a plug in for compatibility use with you software- it was Authorize.net who reached out to all their users letting them know of the extreme vulnerabilit...

Our shopping cart does not has the gift certificate verbiage...if a customer just types their coupon code into the coupon box and clicks apply it will work?

We received an email alert that this question was replied to but there's no reply here.....

So are you saying in our "Newsletter" tag we have 4869 people that have invalid emails, no emails or have marked us as spam? Where in the AllPro console can I confirm this and see this list of 4869 people?

We are not trying to create gift certificates to walk though the customer shopping experience. We are trying to understand how if Customer "A" makes a purchase for a $100 gift certificate for their friend Customer "B" how does customer "B" actually use the gift certificate as they will likely not be...

Hi! Is there a way to have a customer review their gift message before placing their order? The gift message option is available in the first screen of the shopping cart before clicking "checkout". We've recently had many customers miss the gift option input field and instead type the message on the...

Not sure what is happening but our email sends starting around our Nov 12th email send are taking hours longer than they used to. They used to finish sending by 5:30a-6a when we started the send at 1am. What is causing this? Is anyone else experiencing this? For example this morning 12/3 we schedule...

this is also happening to us....although it is hundreds of customers on our email sends. How do we fix this for our domain?

Is it possible to create a gift certificates in the All Pro system?

Ok I see the limit to 7500 per hour....but I'm trying to find out our hourly send rate for our specific account. The last few emails sending approx 10,000 to 11,000 emails took 7.5 hours and 10 hours which is rather inefficient for a flash sale that is time senstive. For example we started an email ...

amazing! Thank you Chopper!

Just followed the steps Email > Reputation and it's showing our max emails sends per day as 25,000 but not giving me a estimate of how many per hour we can send on avg....we have emails with time sensitive holiday flash sales so don't want to send too early but also don't want the email to pause mid...

Hi! How can we find out how many email sends are possible per hour for our account? Last time we ran into an issue of our marketing email stopping mid send as the system did send to all the "tags" for that email before 12am. Trying to figure how much time we need to allot as the timeframe for sends ...

Hi!
One of our customers is blocked from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "72.195.207.41". Can you please reinstate them so they can place their order. Thank you.

How do I change the color of the button on our homepage that says "sign up and save today"?

when we did the screenshare with Tommie we did not put the "<a href" in at all. It has just appeared there after the fact. Almost all of our alt text is missing from our website. Tommie should us how to add alt text to our images. For the blog images he asked us to input the alternative text in the ...

Where in the AllPro console can we view and edit the image alt text for the images used on our product pages?

Hi! Tommie helped us a few months ago with an issue a customer reported where they kept getting an error message in our shopping cart that "there are no available shipping options. Please contact us on....." After he looked into it he was able to point out that the country the customer was wanting t...

Hi! We are working on some promo campaigns for the holidays. How do we pull a listing or report of csv file of buyers that do not have an email address? Considering sending them promos via mail. I know we've done this in the past but can't remember how to pull the customer data for those without an ...

We are trying to issue a partial refund and are getting the following error. Please advise.

any feedback on how to get the customer notes to actually display on the printed invoice? Tried again today and still nothing.....

Hi! The GDPR delete function is not working. We are selecting "GDPR delete" and then clicking the red "Yes permanently delete" button and we are then taken to a confirmation page saying "Record has been permanently deleted" but it's actually not deleted. We can still type in the customers name in th...

Is the AllProWebTools POS is compatible with the new UK VAT regulations that went into effect? Specifically that VAT is now regulated to be charged by the merchant at checkout at the point-of-sale for transactions £135 and under instead of at the point of importation. We know as a business we need t...

Hmm interesting. How is that possible for them to select a quantity for the product over 99? We have the product set at "max quantity" per purchase to 99 for both Noni Fruit Leather products ID's 1002 and 1073 and on the website the drop down menu only goes to "99" so how can so many of these carts ...

Hi! Our MER for May 2021 has at least some data that does not seem accurate....is the abandoned cart data actually accurate? The missed sales was $3220761,570,899.55 and the avg order for abandoned carts was $9308,559,453.47?

what if there is already code in the "style" box? Do we just add "display: block;max-width: 100%;height: auto;" after the code that's there?

Never mind I just fixed it and recovered her data. But would like to suggest the in your next upgrade you code in a block that does not allow customers with a deleted profile to place an order.

Hi! Just completed a screenshare with support. They were unable to advise and suggested I post here in the suggestions tab. We have a customer who has a deleted profile but was able to login and place an order yesterday. Order #58237 Buyer #31504. We are trying to access the customers buyer profile ...

awesome thank you!

The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...

Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...

I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5

Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...

yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...

How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?

We received an email notification saying we had received a reply to this forum question however there is no reply?

Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...

We've already done this....we are asking how the AllPro ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense so we are...

The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...