Search found 150 matches

by Steve173
Fri May 20, 2022 2:29 pm
Forum: Report a Bug
Topic: our abandoned cart email is not sending
Replies: 2
Views: 11

Re: our abandoned cart email is not sending

what about our "sign up and save today" button that should email customers a welcome email...it does not appear to be active but we are not sure as Dave set it up many years ago....do we also need to toggle on the "Lead box RN" campaign?
by Steve173
Thu May 19, 2022 1:30 pm
Forum: Report a Bug
Topic: our abandoned cart email is not sending
Replies: 2
Views: 11

our abandoned cart email is not sending

Our abandoned cart email campaign is not sending out. Looks like since Saturday or Sunday it is not triggering....how do you reinstate this?
by Steve173
Thu May 19, 2022 12:50 pm
Forum: Report a Bug
Topic: email save and preview button
Replies: 0
Views: 6

email save and preview button

Hi! The "save and preview" button when creating an editing an email draft in the AllPro email system is having some glitches...we we click it once nothing happens, double click nothing and after we click it rapidly about 6 or 7 times is finally starts that save process.
by Steve173
Mon May 16, 2022 8:11 pm
Forum: Report a Bug
Topic: email account help
Replies: 2
Views: 20

Re: email account help

great thank you!
by Steve173
Sun May 15, 2022 12:08 am
Forum: Report a Bug
Topic: email account help
Replies: 2
Views: 20

email account help

We completed the form to have our email account reviewed as our sending was halted today. We we clicked to submit the form we were then asked to click the blue box and select the current date in America which we did. Then we received this screen that you are not able to recognize us: We were unable ...
by Steve173
Tue May 10, 2022 2:59 pm
Forum: Help / How to use AllProWebTools
Topic: emails blocked as spam
Replies: 1
Views: 32

emails blocked as spam

According to the invalid email report @wavecable.com has blocked any email we try to send a customer with @wavecable as spam.... This is the message on the report "@wavecable.com said: [diagnosticCode] => smtp; 554 5.7.1 [VI-1] Message blocked due to spam content in the message." How do we resolve t...
by Steve173
Fri Feb 11, 2022 1:14 pm
Forum: Help / How to use AllProWebTools
Topic: tilde
Replies: 2
Views: 72

Re: tilde

yes but we need the tilde to be above a letter...specifically the letter n, the ways we've googled are not working within All Pro email or the All Pro blog interface
by Steve173
Thu Feb 10, 2022 6:43 pm
Forum: Help / How to use AllProWebTools
Topic: tilde
Replies: 2
Views: 72

tilde

How do you type a tilde in the All Pro system? We are trying to use it in an email and blog.
by Steve173
Mon Feb 07, 2022 6:31 pm
Forum: Help / How to use AllProWebTools
Topic: customers with no email
Replies: 3
Views: 100

Re: customers with no email

Great just created the tag, scrolled to bottom to where it says "Tag all contacts that have no email address" and selected the tag we created "Customers with No Email" and then clicked the "tag contacts" button and we received the Error #994? Not sure what's going on in the last few days but we are ...
by Steve173
Mon Feb 07, 2022 5:42 pm
Forum: Report a Bug
Topic: Customer cannot place order - Error #994
Replies: 1
Views: 61

Customer cannot place order - Error #994

Hi, A customer has been trying to place an order on our website for the last few days but is having an error. Her order history shows Error #994. I'm going to call her and try to place the order via phone but what is Error #994 and why is the shopping cart just looping her in circles? She adds the i...
by Steve173
Mon Feb 07, 2022 2:03 pm
Forum: Report a Bug
Topic: Customer order history not accurate
Replies: 1
Views: 74

Customer order history not accurate

Hi! Can you please look at the customer order history as with the latest update it is not displaying the correct info. For example it is displaying an invoice #62637 under both the "unpaid invoices" section and the "order history" section. This order is not paid so it should only be in the unpaid se...
by Steve173
Mon Dec 13, 2021 2:55 pm
Forum: Help / How to use AllProWebTools
Topic: Java vulnerability
Replies: 3
Views: 288

Re: Java vulnerability

That is why we are asking you about this. Authorize.net which is a giant credit card processor who I'm sure tons of your customers use as you offer a plug in for compatibility use with you software- it was Authorize.net who reached out to all their users letting them know of the extreme vulnerabilit...
by Steve173
Tue Dec 07, 2021 1:19 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 262

Re: Gift Certificate

Our shopping cart does not has the gift certificate verbiage...if a customer just types their coupon code into the coupon box and clicks apply it will work?
realnoni shopping cart.jpg
realnoni shopping cart.jpg (236.46 KiB) Viewed 221 times
by Steve173
Mon Dec 06, 2021 8:53 pm
Forum: Help / How to use AllProWebTools
Topic: Tags function
Replies: 2
Views: 171

Re: Tags function

We received an email alert that this question was replied to but there's no reply here.....
by Steve173
Mon Dec 06, 2021 8:52 pm
Forum: Report a Bug
Topic: Tag quantity error
Replies: 2
Views: 183

Re: Tag quantity error

So are you saying in our "Newsletter" tag we have 4869 people that have invalid emails, no emails or have marked us as spam? Where in the AllPro console can I confirm this and see this list of 4869 people?
by Steve173
Mon Dec 06, 2021 8:49 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 262

Re: Gift Certificate

We are not trying to create gift certificates to walk though the customer shopping experience. We are trying to understand how if Customer "A" makes a purchase for a $100 gift certificate for their friend Customer "B" how does customer "B" actually use the gift certificate as they will likely not be...
by Steve173
Sat Dec 04, 2021 10:19 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Message Function
Replies: 0
Views: 292

Gift Message Function

Hi! Is there a way to have a customer review their gift message before placing their order? The gift message option is available in the first screen of the shopping cart before clicking "checkout". We've recently had many customers miss the gift option input field and instead type the message on the...
by Steve173
Fri Dec 03, 2021 4:30 pm
Forum: Help / How to use AllProWebTools
Topic: Email sends taking forever
Replies: 0
Views: 301

Email sends taking forever

Not sure what is happening but our email sends starting around our Nov 12th email send are taking hours longer than they used to. They used to finish sending by 5:30a-6a when we started the send at 1am. What is causing this? Is anyone else experiencing this? For example this morning 12/3 we schedule...
by Steve173
Fri Dec 03, 2021 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: Junk mail
Replies: 3
Views: 190

Re: Junk mail

this is also happening to us....although it is hundreds of customers on our email sends. How do we fix this for our domain?
by Steve173
Fri Dec 03, 2021 4:16 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 262

Gift Certificate

Is it possible to create a gift certificates in the All Pro system?
by Steve173
Mon Nov 29, 2021 1:05 pm
Forum: Help / How to use AllProWebTools
Topic: email sends per hour
Replies: 4
Views: 192

Re: email sends per hour

Ok I see the limit to 7500 per hour....but I'm trying to find out our hourly send rate for our specific account. The last few emails sending approx 10,000 to 11,000 emails took 7.5 hours and 10 hours which is rather inefficient for a flash sale that is time senstive. For example we started an email ...
by Steve173
Mon Nov 29, 2021 12:58 pm
Forum: Help / How to use AllProWebTools
Topic: Access Error #7
Replies: 2
Views: 134

Re: Access Error #7

amazing! Thank you Chopper!
by Steve173
Sun Nov 28, 2021 10:46 pm
Forum: Help / How to use AllProWebTools
Topic: email sends per hour
Replies: 4
Views: 192

Re: email sends per hour

Just followed the steps Email > Reputation and it's showing our max emails sends per day as 25,000 but not giving me a estimate of how many per hour we can send on avg....we have emails with time sensitive holiday flash sales so don't want to send too early but also don't want the email to pause mid...
by Steve173
Sun Nov 28, 2021 8:08 pm
Forum: Help / How to use AllProWebTools
Topic: email sends per hour
Replies: 4
Views: 192

email sends per hour

Hi! How can we find out how many email sends are possible per hour for our account? Last time we ran into an issue of our marketing email stopping mid send as the system did send to all the "tags" for that email before 12am. Trying to figure how much time we need to allot as the timeframe for sends ...
by Steve173
Sun Nov 28, 2021 7:55 pm
Forum: Help / How to use AllProWebTools
Topic: Access Error #7
Replies: 2
Views: 134

Access Error #7

Hi!
One of our customers is blocked from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "72.195.207.41". Can you please reinstate them so they can place their order. Thank you.
by Steve173
Tue Nov 16, 2021 10:40 pm
Forum: Help / How to use AllProWebTools
Topic: Button color
Replies: 1
Views: 100

Button color

How do I change the color of the button on our homepage that says "sign up and save today"?
by Steve173
Wed Nov 03, 2021 4:33 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 361

Re: alt text partially displaying on website

when we did the screenshare with Tommie we did not put the "<a href" in at all. It has just appeared there after the fact. Almost all of our alt text is missing from our website. Tommie should us how to add alt text to our images. For the blog images he asked us to input the alternative text in the ...
by Steve173
Fri Oct 15, 2021 9:37 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 4832

image ALT text

Where in the AllPro console can we view and edit the image alt text for the images used on our product pages?
by Steve173
Mon Oct 04, 2021 8:42 pm
Forum: Report a Bug
Topic: shipping manager not updated with suspensions
Replies: 3
Views: 2231

shipping manager not updated with suspensions

Hi! Tommie helped us a few months ago with an issue a customer reported where they kept getting an error message in our shopping cart that "there are no available shipping options. Please contact us on....." After he looked into it he was able to point out that the country the customer was wanting t...
by Steve173
Mon Oct 04, 2021 5:59 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers with no email address
Replies: 1
Views: 1668

how to pull customers with no email address

Hi! We are working on some promo campaigns for the holidays. How do we pull a listing or report of csv file of buyers that do not have an email address? Considering sending them promos via mail. I know we've done this in the past but can't remember how to pull the customer data for those without an ...
by Steve173
Thu Jul 22, 2021 2:34 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 981

credit card refunds not working

We are trying to issue a partial refund and are getting the following error. Please advise.
by Steve173
Fri Jul 02, 2021 7:08 pm
Forum: Report a Bug
Topic: customer notes not displaying on printed invoice
Replies: 2
Views: 877

Re: customer notes not displaying on printed invoice

any feedback on how to get the customer notes to actually display on the printed invoice? Tried again today and still nothing.....
by Steve173
Fri Jul 02, 2021 7:08 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 1110

GDPR delete not working

Hi! The GDPR delete function is not working. We are selecting "GDPR delete" and then clicking the red "Yes permanently delete" button and we are then taken to a confirmation page saying "Record has been permanently deleted" but it's actually not deleted. We can still type in the customers name in th...
by Steve173
Thu Jun 03, 2021 8:16 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 14
Views: 3194

New UK VAT regulatory changes

Is the AllProWebTools POS is compatible with the new UK VAT regulations that went into effect? Specifically that VAT is now regulated to be charged by the merchant at checkout at the point-of-sale for transactions £135 and under instead of at the point of importation. We know as a business we need t...
by Steve173
Wed Jun 02, 2021 2:29 pm
Forum: Report a Bug
Topic: MER abandoned cart data $3220761,570,899.55?
Replies: 2
Views: 499

Re: MER abandoned cart data $3220761,570,899.55?

Hmm interesting. How is that possible for them to select a quantity for the product over 99? We have the product set at "max quantity" per purchase to 99 for both Noni Fruit Leather products ID's 1002 and 1073 and on the website the drop down menu only goes to "99" so how can so many of these carts ...
by Steve173
Tue Jun 01, 2021 3:27 pm
Forum: Report a Bug
Topic: MER abandoned cart data $3220761,570,899.55?
Replies: 2
Views: 499

MER abandoned cart data $3220761,570,899.55?

Hi! Our MER for May 2021 has at least some data that does not seem accurate....is the abandoned cart data actually accurate? The missed sales was $3220761,570,899.55 and the avg order for abandoned carts was $9308,559,453.47?
may mer abandoned carts value .jpg
may mer abandoned carts value .jpg (230.38 KiB) Viewed 499 times
by Steve173
Thu Apr 22, 2021 5:21 pm
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 1306

Re: How to make image mobile responsive

what if there is already code in the "style" box? Do we just add "display: block;max-width: 100%;height: auto;" after the code that's there?
by Steve173
Fri Apr 09, 2021 12:59 pm
Forum: Suggestions / Feature Requests
Topic: Deleted customer placed an order
Replies: 1
Views: 669

Re: Deleted customer placed an order

Never mind I just fixed it and recovered her data. But would like to suggest the in your next upgrade you code in a block that does not allow customers with a deleted profile to place an order.
by Steve173
Fri Apr 09, 2021 12:52 pm
Forum: Suggestions / Feature Requests
Topic: Deleted customer placed an order
Replies: 1
Views: 669

Deleted customer placed an order

Hi! Just completed a screenshare with support. They were unable to advise and suggested I post here in the suggestions tab. We have a customer who has a deleted profile but was able to login and place an order yesterday. Order #58237 Buyer #31504. We are trying to access the customers buyer profile ...
by Steve173
Thu Feb 25, 2021 12:25 pm
Forum: Report a Bug
Topic: US Virgin Islands missing from state drop down
Replies: 2
Views: 1210

Re: US Virgin Islands missing from state drop down

awesome thank you!
by Steve173
Mon Nov 16, 2020 12:15 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 3026

Re: buy more save more coupon

The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...
by Steve173
Thu Oct 22, 2020 1:00 am
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 2157

Re: contact phone number mobile display issue

Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...
by Steve173
Thu Oct 01, 2020 9:57 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 2773

Re: What constitutes an "invalid" email

I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
reports contact invlaid emails missing .jpg
reports contact invlaid emails missing .jpg (210.59 KiB) Viewed 2715 times
by Steve173
Thu Oct 01, 2020 8:51 pm
Forum: Suggestions / Feature Requests
Topic: Add option to downgrade version
Replies: 0
Views: 8779

Add option to downgrade version

Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...
by Steve173
Mon Sep 21, 2020 8:06 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 4652

Re: upsell discount being removed in checkout

yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...
by Steve173
Mon Sep 21, 2020 7:49 pm
Forum: Help / How to use AllProWebTools
Topic: How to delete Ad campaign
Replies: 1
Views: 1093

How to delete Ad campaign

How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?
by Steve173
Fri Sep 18, 2020 12:49 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 2773

Re: What constitutes an "invalid" email

We received an email notification saying we had received a reply to this forum question however there is no reply?
by Steve173
Fri Sep 18, 2020 12:46 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 4652

Re: upsell discount being removed in checkout

Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...
by Steve173
Wed Sep 16, 2020 12:46 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaign ref link tracking
Replies: 2
Views: 1397

Re: Ad Campaign ref link tracking

We've already done this....we are asking how the AllPro ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense so we are...
by Steve173
Wed Sep 16, 2020 12:40 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 4652

Re: upsell discount being removed in checkout

The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...