Search found 174 matches

by Steve173
Wed Nov 02, 2022 12:05 pm
Forum: Help / How to use AllProWebTools
Topic: Moving our website
Replies: 4
Views: 641

Re: Moving our website

Hi Brad! We have set the CNAME with the value of apwt that points to: apwt.allprowebtools-s1.com that you requested we add however the link https://apwt.realnoni.com/logmein does not appear to be working. Both our web developer and GoDaddy confirmed this. Please advise so we don't lose access to log...
by Steve173
Sun Oct 30, 2022 3:25 pm
Forum: Help / How to use AllProWebTools
Topic: IMAP Outlook setup
Replies: 5
Views: 641

Re: IMAP Outlook setup

Aloha! Yes Microsoft tech Support actually did troubleshoot the password possibility and determined this was not the issue as we can sign in at https://webmail.realnoni.com/ for all the email addresses we just cannot add the mailbox to apple mail our outlook as it is saying failed to connect to the ...
by Steve173
Sun Oct 30, 2022 3:20 am
Forum: Help / How to use AllProWebTools
Topic: IMAP Outlook setup
Replies: 5
Views: 641

Re: IMAP Outlook setup

The email settings your provide here https://www.allprowebtools.com/Email-Settings/ for Outlook do not work. Just spoke to Microsoft Support and they troubleshooted and said we need contact you that there is something wrong with the server settings you provided as they do not work and Outlook cannot...
by Steve173
Fri Oct 28, 2022 2:27 am
Forum: Help / How to use AllProWebTools
Topic: Moving our website
Replies: 4
Views: 641

Moving our website

Aloha! Aloha someone, Steve and Lola here, we have been trying to reach someone (not sure why this keeps to "someone", we are trying to reach someone) and to contact support via support screenshare and chat for the last few weeks with no luck. We always seem to get the screenshare not available and ...
by Steve173
Fri Oct 07, 2022 12:33 pm
Forum: Help / How to use AllProWebTools
Topic: index extension page?
Replies: 2
Views: 429

Re: index extension page?

hmm maybe I worded it wrong....we are looking for what the extension is for the index page (it's usually index.php, index.html, home.php, or a variation of such) but we can't find out where to find this info in the AllProWebTools console for our website?
by Steve173
Fri Oct 07, 2022 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: shipping rates
Replies: 3
Views: 464

Re: shipping rates

that's the weight of each product which we have set. What we are trying to find is where we can view what our international shipping rates and setting are configured to in the AllProWebTools console?
by Steve173
Thu Oct 06, 2022 5:50 pm
Forum: Help / How to use AllProWebTools
Topic: index extension page?
Replies: 2
Views: 429

index extension page?

Where in AllProWebTools can I find what you have our index extension page set as?
by Steve173
Thu Oct 06, 2022 5:46 pm
Forum: Help / How to use AllProWebTools
Topic: shipping rates
Replies: 3
Views: 464

shipping rates

Hi! Trying to figure out where to check what our current international shipping rates are set as by zone? All I can find in the shipping manager is the USPS International Priority Mail but cannot find any of the specific settings of what the weights are set at.....please help.
by Steve173
Fri Sep 30, 2022 12:25 pm
Forum: Report a Bug
Topic: Live Support not working
Replies: 2
Views: 573

Live Support not working

We need help. We've been trying all week to access live support. It says we have 30 mins remaining and it says closing in 41 mins but the button under screenshare says "screenshare not available". So we then try the live chat and input our name and support code and it says "please wait for a site ag...
by Steve173
Mon Sep 19, 2022 8:47 pm
Forum: Help / How to use AllProWebTools
Topic: Permanently delete a dictionary term
Replies: 3
Views: 448

Re: Permanently delete a dictionary term

any update on this issue? Just checked and "inflammation" is still hyperlinked across our website pages......
by Steve173
Mon Sep 19, 2022 8:44 pm
Forum: Help / How to use AllProWebTools
Topic: urls in email issue adding /?lid=4381348
Replies: 0
Views: 2704

urls in email issue adding /?lid=4381348

We've noticed our latest email had some strange additions to our urls...for example the blog https://www.realnoni.com/Noni-for-Pain-Gout/ when clicked on via our email pulls up the url https://www.realnoni.com/Noni-for-Pain-Gout/?lid=4381348....where did the addition of /?lid=4381348 come from? We c...
by Steve173
Mon Sep 19, 2022 7:27 pm
Forum: Report a Bug
Topic: download contact csv pages are blank
Replies: 0
Views: 3030

download contact csv pages are blank

We are having trouble downloading our contact csv files....the only pages that will download are pages 9 thru 16 and all those csv files are blank when you open them? What do we need to do to fix this issue?
download contacts blank page 9.jpg
download contacts blank page 9.jpg (318.56 KiB) Viewed 3030 times
download contacts blank page 16.jpg
download contacts blank page 16.jpg (319.05 KiB) Viewed 3030 times
by Steve173
Mon Sep 19, 2022 7:25 pm
Forum: Report a Bug
Topic: import contacts error
Replies: 0
Views: 3025

import contacts error

We are trying to import contacts from a csv..we are receiving an alert message saying 91 contacts on the csv have no email address...this is bizarre as there ONLY 22 contacts on the csv file we are importing and every single one has an email address on the csv file...screenshots attached. Please adv...
by Steve173
Sun Sep 04, 2022 1:17 am
Forum: Help / How to use AllProWebTools
Topic: Customer order history
Replies: 6
Views: 365

Re: Customer order history

Yes of course. What email address should we send the sample file to? The forum here will not allow us to attach files....
by Steve173
Sun Sep 04, 2022 1:08 am
Forum: Report a Bug
Topic: webmail "no input file specified"
Replies: 1
Views: 438

webmail "no input file specified"

We are trying to access our [email protected] email via webmail and when we try to login it is returning the error "No input file specified." How do we fix this so we can gain access?
by Steve173
Wed Aug 10, 2022 12:19 pm
Forum: Report a Bug
Topic: Download contacts not working
Replies: 4
Views: 682

Download contacts not working

We've had issues with the download contacts not functioning. The first day the "download contacts" pg 1 delivered an error message that either the page was either having issues or the page had moved. The "download contacts with custom" fields option downloaded a csv file with one line that was all r...
by Steve173
Wed Aug 10, 2022 12:12 pm
Forum: Help / How to use AllProWebTools
Topic: Review submission dates
Replies: 3
Views: 204

Re: Review submission dates

sorry maybe we were not clear enough...we are not looking to add any more reviews we are simple looking for the dates that our current reviews were submitted by the reviewer. We need this for an audit.
by Steve173
Wed Aug 10, 2022 12:11 pm
Forum: Help / How to use AllProWebTools
Topic: IMAP instructions not working
Replies: 2
Views: 184

Re: IMAP instructions not working

so sorry we were not clear enough, we are not looking to sign into our email via webmail but rather mail on our Mac. Dave advised a few years ago to not use webmail but rather Mail or Outlook as they have far superior functions....We followed your IMAP instructions however we are getting the error m...
by Steve173
Thu Aug 04, 2022 2:40 pm
Forum: Help / How to use AllProWebTools
Topic: No solution for exporting my blog
Replies: 12
Views: 7047

Re: No solution for exporting my blog

We were directed to this forum question but it does not answer our question here viewtopic.php?f=1&t=4907

There is no Export Blog option/button as described in Import/Export > User Data Download.....please advise how we do this?
data export options.jpg
data export options.jpg (255.93 KiB) Viewed 244 times
by Steve173
Wed Aug 03, 2022 3:01 pm
Forum: Help / How to use AllProWebTools
Topic: How to Export Blog
Replies: 1
Views: 124

How to Export Blog

Oops I guess it was not clear what we are asking, what we are asking is how to export the actual blog content data that is within the blog... like all the blog verbiage in each blog. We are told there it's common to be able to export this in a csv but can't find it. We understand from the other post...
by Steve173
Thu Jul 28, 2022 12:26 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 663

Re: Customers are unable to login to place an order

We did a screenshare with Chopper yesterday about this...it's actually "login" that we are most concerned about the text color as customers cannot find it. I searched the stylesheet and there is no line that has login on it. I even used your search function at the top of the style sheet. Where do we...
by Steve173
Mon Jul 25, 2022 12:10 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 663

Re: Customers are unable to login to place an order

Ok so how does a visitor get to their my account page? That is what I am trying to do with buyer 11986. When I click the login option it opens the login page, i input the login details and click sign in and it then takes me to the homepage but does not log in as "my account" does not appear in the u...
by Steve173
Fri Jul 22, 2022 5:30 pm
Forum: Report a Bug
Topic: Customers are unable to login to place an order
Replies: 11
Views: 663

Customers are unable to login to place an order

Received 3 phone calls in last 30 minutes from customers trying to order. Our website is not allowing them to sign in. When they click "login" and input their email address and password and click sign in it just kicks them back to our homepage and does not sign the customer in....I just tested it on...
by Steve173
Fri Jul 22, 2022 12:44 pm
Forum: Report a Bug
Topic: credit card refund
Replies: 4
Views: 407

Re: credit card refund

Ok it's updated...please let us know when it's working so we can call our customer back, she is waiting to hear from us
by Steve173
Thu Jul 14, 2022 3:34 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 9
Views: 4577

autoships not processing on correct day

We've been noticing autoships are processing anywhere from one to three days after what is set up in the system for it to trigger to process. For example buyer ID# 38253 has an autoship for every 100 days, the system shows the next date as 7/13/2022....however today is now 7/14 and no autoship has p...
by Steve173
Thu Jun 16, 2022 11:02 pm
Forum: Help / How to use AllProWebTools
Topic: Webpages shows BLANK pages and BlogSpot
Replies: 7
Views: 199

Re: Webpages shows BLANK pages and BlogSpot

Aloha Debbie! Thank you for your concern! Yes unfortunately our entire website still is completely blank...when I read your post and saw "blank" I immediately thought your issue was similar to ours but now realize it's different. So glad your pages are actually displaying and customers can access yo...
by Steve173
Thu Jun 16, 2022 9:33 pm
Forum: Help / How to use AllProWebTools
Topic: Webpages shows BLANK pages and BlogSpot
Replies: 7
Views: 199

Re: Webpages shows BLANK pages and BlogSpot

Our entire website went blank about 6 1/2 hours ago, our main url and every page on our site, thousands of pages are just completely blank and white....is there not a support team member that monitors for when one of your hosted sites has critical issues, the white blank pages happened sometime betw...
by Steve173
Thu Jun 16, 2022 4:07 pm
Forum: Report a Bug
Topic: Our website is down
Replies: 1
Views: 935

Our website is down

We have an urgent issue....please go to realnoni.com and you will see that the website is completely blank. We called GoDaddy and they said all is fine on their end that the issue would need to be corrected by our web host. We tried to access it from different devices, had friends in different state...
by Steve173
Wed Jun 15, 2022 10:43 pm
Forum: Help / How to use AllProWebTools
Topic: email tag lists
Replies: 3
Views: 155

Re: email tag lists

Ok great this is very helpful! So a few follow up questions....we want to create a tag with our most engaged customers from say the last 6 months. If I understand the video correctly we would have to "preview" each email we've sent in the last six months and then click the tag icon to tag all the co...
by Steve173
Fri May 20, 2022 2:29 pm
Forum: Report a Bug
Topic: our abandoned cart email is not sending
Replies: 2
Views: 423

Re: our abandoned cart email is not sending

what about our "sign up and save today" button that should email customers a welcome email...it does not appear to be active but we are not sure as Dave set it up many years ago....do we also need to toggle on the "Lead box RN" campaign?
by Steve173
Thu May 19, 2022 1:30 pm
Forum: Report a Bug
Topic: our abandoned cart email is not sending
Replies: 2
Views: 423

our abandoned cart email is not sending

Our abandoned cart email campaign is not sending out. Looks like since Saturday or Sunday it is not triggering....how do you reinstate this?
by Steve173
Tue May 10, 2022 2:59 pm
Forum: Help / How to use AllProWebTools
Topic: emails blocked as spam
Replies: 1
Views: 177

emails blocked as spam

According to the invalid email report @wavecable.com has blocked any email we try to send a customer with @wavecable as spam.... This is the message on the report "@wavecable.com said: [diagnosticCode] => smtp; 554 5.7.1 [VI-1] Message blocked due to spam content in the message." How do we resolve t...
by Steve173
Fri Feb 11, 2022 1:14 pm
Forum: Help / How to use AllProWebTools
Topic: tilde
Replies: 2
Views: 200

Re: tilde

yes but we need the tilde to be above a letter...specifically the letter n, the ways we've googled are not working within AllProWebTools email or the AllProWebTools blog interface
by Steve173
Thu Feb 10, 2022 6:43 pm
Forum: Help / How to use AllProWebTools
Topic: tilde
Replies: 2
Views: 200

tilde

How do you type a tilde in the AllProWebTools system? We are trying to use it in an email and blog.
by Steve173
Mon Feb 07, 2022 2:03 pm
Forum: Report a Bug
Topic: Customer order history not accurate
Replies: 1
Views: 183

Customer order history not accurate

Hi! Can you please look at the customer order history as with the latest update it is not displaying the correct info. For example it is displaying an invoice #62637 under both the "unpaid invoices" section and the "order history" section. This order is not paid so it should only be in the unpaid se...
by Steve173
Mon Dec 13, 2021 2:55 pm
Forum: Help / How to use AllProWebTools
Topic: Java vulnerability
Replies: 3
Views: 480

Re: Java vulnerability

That is why we are asking you about this. Authorize.net which is a giant credit card processor who I'm sure tons of your customers use as you offer a plug in for compatibility use with you software- it was Authorize.net who reached out to all their users letting them know of the extreme vulnerabilit...
by Steve173
Tue Dec 07, 2021 1:19 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 492

Re: Gift Certificate

Our shopping cart does not has the gift certificate verbiage...if a customer just types their coupon code into the coupon box and clicks apply it will work?
realnoni shopping cart.jpg
realnoni shopping cart.jpg (236.46 KiB) Viewed 451 times
by Steve173
Mon Dec 06, 2021 8:53 pm
Forum: Help / How to use AllProWebTools
Topic: Tags function
Replies: 2
Views: 308

Re: Tags function

We received an email alert that this question was replied to but there's no reply here.....
by Steve173
Mon Dec 06, 2021 8:52 pm
Forum: Report a Bug
Topic: Tag quantity error
Replies: 2
Views: 321

Re: Tag quantity error

So are you saying in our "Newsletter" tag we have 4869 people that have invalid emails, no emails or have marked us as spam? Where in the AllProWebTools console can I confirm this and see this list of 4869 people?
by Steve173
Mon Dec 06, 2021 8:49 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 492

Re: Gift Certificate

We are not trying to create gift certificates to walk though the customer shopping experience. We are trying to understand how if Customer "A" makes a purchase for a $100 gift certificate for their friend Customer "B" how does customer "B" actually use the gift certificate as they will likely not be...
by Steve173
Sat Dec 04, 2021 10:19 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Message Function
Replies: 0
Views: 3075

Gift Message Function

Hi! Is there a way to have a customer review their gift message before placing their order? The gift message option is available in the first screen of the shopping cart before clicking "checkout". We've recently had many customers miss the gift option input field and instead type the message on the...
by Steve173
Fri Dec 03, 2021 4:30 pm
Forum: Help / How to use AllProWebTools
Topic: Email sends taking forever
Replies: 0
Views: 3061

Email sends taking forever

Not sure what is happening but our email sends starting around our Nov 12th email send are taking hours longer than they used to. They used to finish sending by 5:30a-6a when we started the send at 1am. What is causing this? Is anyone else experiencing this? For example this morning 12/3 we schedule...
by Steve173
Fri Dec 03, 2021 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: Junk mail
Replies: 3
Views: 363

Re: Junk mail

this is also happening to us....although it is hundreds of customers on our email sends. How do we fix this for our domain?
by Steve173
Fri Dec 03, 2021 4:16 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 492

Gift Certificate

Is it possible to create a gift certificates in the AllProWebTools system?
by Steve173
Mon Nov 29, 2021 1:05 pm
Forum: Help / How to use AllProWebTools
Topic: email sends per hour
Replies: 4
Views: 412

Re: email sends per hour

Ok I see the limit to 7500 per hour....but I'm trying to find out our hourly send rate for our specific account. The last few emails sending approx 10,000 to 11,000 emails took 7.5 hours and 10 hours which is rather inefficient for a flash sale that is time senstive. For example we started an email ...
by Steve173
Mon Nov 29, 2021 12:58 pm
Forum: Help / How to use AllProWebTools
Topic: Access Error #7
Replies: 2
Views: 279

Re: Access Error #7

amazing! Thank you Chopper!
by Steve173
Sun Nov 28, 2021 10:46 pm
Forum: Help / How to use AllProWebTools
Topic: email sends per hour
Replies: 4
Views: 412

Re: email sends per hour

Just followed the steps Email > Reputation and it's showing our max emails sends per day as 25,000 but not giving me a estimate of how many per hour we can send on avg....we have emails with time sensitive holiday flash sales so don't want to send too early but also don't want the email to pause mid...
by Steve173
Sun Nov 28, 2021 8:08 pm
Forum: Help / How to use AllProWebTools
Topic: email sends per hour
Replies: 4
Views: 412

email sends per hour

Hi! How can we find out how many email sends are possible per hour for our account? Last time we ran into an issue of our marketing email stopping mid send as the system did send to all the "tags" for that email before 12am. Trying to figure how much time we need to allot as the timeframe for sends ...
by Steve173
Sun Nov 28, 2021 7:55 pm
Forum: Help / How to use AllProWebTools
Topic: Access Error #7
Replies: 2
Views: 279

Access Error #7

Hi!
One of our customers is blocked from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "72.195.207.41". Can you please reinstate them so they can place their order. Thank you.
by Steve173
Tue Nov 16, 2021 10:40 pm
Forum: Help / How to use AllProWebTools
Topic: Button color
Replies: 1
Views: 192

Button color

How do I change the color of the button on our homepage that says "sign up and save today"?