Search found 537 matches
- Fri Jan 11, 2019 5:39 pm
- Forum: Report a Bug
- Topic: Footer links not working
- Replies: 1
- Views: 1212
Footer links not working
Just noticed this, not sure how long they have been not working. Any ideas?
- Tue Sep 04, 2018 2:05 pm
- Forum: Report a Bug
- Topic: Image management not working
- Replies: 7
- Views: 3245
Re: Image management not working
Ah okay, no worries. I will use the image manager from now on. Thanks!
- Tue Sep 04, 2018 12:35 pm
- Forum: Report a Bug
- Topic: Image management not working
- Replies: 7
- Views: 3245
Re: Image management not working
Okay, sent it over. thanks!
- Tue Sep 04, 2018 11:51 am
- Forum: Report a Bug
- Topic: Image management not working
- Replies: 7
- Views: 3245
Re: Image management not working
Okay, I waited a while, and I got the "File Too Large" message under the X. This test file is only 75k so that cannot be correct.
- Tue Sep 04, 2018 11:50 am
- Forum: Report a Bug
- Topic: Image management not working
- Replies: 7
- Views: 3245
Re: Image management not working
No message when I hover over the X. Also, like I stated I cannot create new folders either. I do not get an error message from trying to create a folder, I just click "OK" and the folder name box disappears. No new folder created. I was just using this Friday without an issue and I do this daily. No...
- Tue Sep 04, 2018 9:55 am
- Forum: Report a Bug
- Topic: Image management not working
- Replies: 7
- Views: 3245
Image management not working
I am trying to create a new folder for images and nothing happens after I hit "okay."
If I try to upload pictures into an existing folder the images all get a "X" and do not upload.
If I try to upload pictures into an existing folder the images all get a "X" and do not upload.
- Wed Jun 06, 2018 12:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Changing meta tags in head
- Replies: 5
- Views: 3117
Re: Changing meta tags in head
Thanks! Is there any way to make this a global change other than manually doing this to every web page?
- Tue Jun 05, 2018 3:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Changing meta tags in head
- Replies: 5
- Views: 3117
Re: Changing meta tags in head
Yes, I want to have a different image here: meta property="og:image" content="https://www.secretcompassonline.com/content/templates/secret-compass/images/logo-large.png" And I want to have a small description here instead of text from the page: meta property="og:description" content="" I looked at t...
- Tue Jun 05, 2018 3:04 pm
- Forum: Help / How to use AllProWebTools
- Topic: Changing meta tags in head
- Replies: 5
- Views: 3117
Changing meta tags in head
I would like to change some of the meta tags in $headadd but I am not sure how to access this.
- Sat Apr 21, 2018 11:08 am
- Forum: Report a Bug
- Topic: p tags being inserted
- Replies: 4
- Views: 2768
Re: p tags being inserted
Are you able to put a trouble ticket in with them? Nearly every time we save a product extra P tags are being inserted in the top. So, our descriptions are slowly moving down the page.
- Mon Apr 16, 2018 1:19 pm
- Forum: Report a Bug
- Topic: Email send error (?)
- Replies: 1
- Views: 1307
Re: Email send error (?)
Please ignore that. I usually copy the previous email sent, but I forgot to do that and just edited this email and resent it. Totally my fault. Thanks!
- Mon Apr 16, 2018 1:16 pm
- Forum: Report a Bug
- Topic: Email send error (?)
- Replies: 1
- Views: 1307
Email send error (?)
Looking over my stats in email number 155, it shows 18k sends when it should be around 9k. My initial thought was that it went out twice for some reason, but my test accounts each got the email once. Can you look into this and if it wasn;t a mistake on our end, be sure that we won't be charged for t...
- Mon Apr 16, 2018 1:13 pm
- Forum: Report a Bug
- Topic: p tags being inserted
- Replies: 4
- Views: 2768
Re: p tags being inserted
No worries, it's easy enough to do. Thanks!
- Wed Apr 11, 2018 4:45 pm
- Forum: Report a Bug
- Topic: p tags being inserted
- Replies: 4
- Views: 2768
p tags being inserted
In my description fields (Short Description and the tabs) when I save a product I am getting <p></p> inserted at the top of the code for these fields. Of course this is causing a line to be inserted. This happens roughly half the time when saving an item. It also happens every time I copy an item. P...
- Wed Mar 21, 2018 2:49 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5075
Re: ebay listing error
Okay, very strange. I looked on a PC and the character was obvious, in both the description and the HTML. For some reason it did not show up anywhere with my Mac, and the control-shift-v paste to remove formatting did nothing.
I'll just have to check on a PC next time this happens.
I'll just have to check on a PC next time this happens.
- Wed Mar 21, 2018 2:40 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5075
Re: ebay listing error
Wow, which sentence is that? I cannot see a square on anything, using either my mac or my android. Are you seeing that in the front end?
- Wed Mar 21, 2018 1:05 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5075
Re: ebay listing error
Having this problem again (control code) with items 7466 and 7467. I've copy pasted everything removing style and still get the issue.
- Wed Mar 14, 2018 12:13 pm
- Forum: Report a Bug
- Topic: Coupon code is expiring
- Replies: 5
- Views: 2970
Re: Coupon code is expiring
Will do! thanks for the help. We will keep an eye on it next time we void an order
- Tue Mar 13, 2018 12:19 pm
- Forum: Report a Bug
- Topic: Coupon code is expiring
- Replies: 5
- Views: 2970
Re: Coupon code is expiring
The code is expired again. Please fix. Thanks!
- Mon Mar 12, 2018 3:54 pm
- Forum: Report a Bug
- Topic: Coupon code is expiring
- Replies: 5
- Views: 2970
Re: Coupon code is expiring
We have a bunch of orders with it and it has only expired 2 or 3 times. I'll keep an eye on it
- Mon Mar 12, 2018 3:33 pm
- Forum: Report a Bug
- Topic: Coupon code is expiring
- Replies: 5
- Views: 2970
Coupon code is expiring
Hi,
We have our coupon code 213asdn2 set to never expire and for multi use. Why does this keep expiring? I have had to reenable it a few times. Thanks!
We have our coupon code 213asdn2 set to never expire and for multi use. Why does this keep expiring? I have had to reenable it a few times. Thanks!
- Wed Feb 28, 2018 7:11 pm
- Forum: Help / How to use AllProWebTools
- Topic: Not getting emails for forum responses
- Replies: 5
- Views: 3591
Re: Not getting emails for forum responses
Looks like gmail tossed it in spam. is 1****[email protected] you guys?
- Wed Feb 28, 2018 7:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: Coupon code confusion
- Replies: 4
- Views: 2682
Re: Coupon code confusion
With the third party we are using for dealing with various abandons, we can't easily have the APWT system provide an alias. They mentioned having a URL for a json access point where they could obtain an alias, and thereby send every user a different one. Not sure what sort of dev that would entail o...
- Wed Feb 28, 2018 6:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Not getting emails for forum responses
- Replies: 5
- Views: 3591
Re: Not getting emails for forum responses
Hey Dave, can you double check when you get a chance? I didn't get an email on the coupon code thread when you responded.
Thanks!
Thanks!
- Wed Feb 28, 2018 6:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Coupon code confusion
- Replies: 4
- Views: 2682
Re: Coupon code confusion
Well, it looks like I mistakenly set up this coupon I am currently using to not expire after one use, yet it did anyway. Can you confirm?
- Wed Feb 28, 2018 3:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Coupon code confusion
- Replies: 4
- Views: 2682
Coupon code confusion
I'm nt sure if I am doing this right. I have looked at the video on coupons and it does not offer any insight. I have a 5% off coupon set up for people who respond to our welcome popup. I want to set it so a customer can only use it once. If you want to look the code is st161hdt7 From my understandi...
- Wed Feb 28, 2018 1:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Not getting emails for forum responses
- Replies: 5
- Views: 3591
Re: Not getting emails for forum responses
Thanks very much!
- Tue Feb 27, 2018 1:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to upload contacts via CSV
- Replies: 4
- Views: 3290
Re: How to upload contacts via CSV
Awesome! That's perfect. Thank you
- Tue Feb 27, 2018 12:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to upload contacts via CSV
- Replies: 4
- Views: 3290
Re: How to upload contacts via CSV
We do need to do this manually because we are using a third party to handle this. This would really just be email addresses and nothing more. Although I will create a new tag called "streamsend" and make sure all of the contacts have it applied. What happens if I try to upload an email address that ...
- Tue Feb 27, 2018 12:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: Not getting emails for forum responses
- Replies: 5
- Views: 3591
Not getting emails for forum responses
I was getting these at my email a*****@secretcompassonline.com but a week or two ago this stopped happening. Is this a setting in here somewhere? My profile says s****@ is the email in my profile, but I cannot change this. Thanks!
- Fri Feb 23, 2018 8:26 pm
- Forum: Report a Bug
- Topic: Item not posting to ebay - picture error
- Replies: 6
- Views: 4231
Re: Item not posting to ebay - picture error
Dave, sorry I missed your response and I'm not at my computer. We currently have 4 products that aren't going up. It seems to be everything that we have needed to go up today so far. The last two are relists from eBay sales.
- Fri Feb 23, 2018 4:10 pm
- Forum: Report a Bug
- Topic: Item not posting to ebay - picture error
- Replies: 6
- Views: 4231
Re: Item not posting to ebay - picture error
Getting this error again. Pics are within ebay's size guidelines, and I made new pictures this time with different file names. Error still happens.
Items 3078, 7511, 7562
We really need these to post before the weekend
Items 3078, 7511, 7562
We really need these to post before the weekend
- Wed Feb 21, 2018 2:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to upload contacts via CSV
- Replies: 4
- Views: 3290
How to upload contacts via CSV
So, we now have a popup on the homepage that asks for an email address to sign up for the newsletter and send abandonment campaign emails. I can get a weekly csv of new signups. How do I go about uploading these emails into the system?
- Tue Feb 13, 2018 2:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: Report of who marked Spam
- Replies: 3
- Views: 2708
Re: Report of who marked Spam
Hey Dave, I see a total of 5 spam complaints now, but none from the the most recent newsletter. Would you be able to give me customer ID's on those? Is there any chance you can see which actual email they marked as spam? It looks like the last two marked an invoice payment request email from us as s...
- Tue Feb 13, 2018 2:07 pm
- Forum: Report a Bug
- Topic: Item not posting to ebay - picture error
- Replies: 6
- Views: 4231
Re: Item not posting to ebay - picture error
It does look like it went up after another hour without me doing anything. I'll generate a completely new photo next time this happens. Thanks!
- Mon Feb 12, 2018 4:23 pm
- Forum: Report a Bug
- Topic: Item not posting to ebay - picture error
- Replies: 6
- Views: 4231
Item not posting to ebay - picture error
Getting this error: 7956 - Posting - Error : Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details. The item does have a photo and it is large enough. not sure why this is happening. I tried deleting the photo and adding it back to the item but the ...
- Tue Feb 06, 2018 11:27 am
- Forum: Help / How to use AllProWebTools
- Topic: Report of who marked Spam
- Replies: 3
- Views: 2708
Report of who marked Spam
Hi, Is it possible to see exactly who marked emails as Spam? In my reputation I see two spam complaints. However, this was not part of the newsletter blast that was sent on Friday. Also, if someone marks spam are they automatically deactivated in the system so we do not send them anything else? Than...
- Fri Feb 02, 2018 11:19 am
- Forum: Help / How to use AllProWebTools
- Topic: Uploading aliases
- Replies: 3
- Views: 2967
Re: Uploading aliases
Okay cool. I am correct in thinking that if I have the coupon set to expire after one use, each alias can only be used once?
- Wed Jan 31, 2018 3:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Uploading aliases
- Replies: 3
- Views: 2967
Uploading aliases
Just looking for clarity on Aliases. I have created a coupon called streamsend5 which is a 5% off coupon. I would like to use aliases for this that I create myself, and I would like each alias to only be able to be used once. So, does this mean I can have the coupon set to expire after one use? What...
- Tue Jan 30, 2018 1:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Large number of bounced emails
- Replies: 7
- Views: 4415
Re: Large number of bounced emails
Dave, I can't get an answer from Sendgrid and I suspect it will be that we need to purchase a dedicated IP. That costs quite a bit more than the APWT SMPT service, so I would like to give you guys a try with this first and see how it goes. What's the next step? I do not have the "register" button on...
- Tue Jan 30, 2018 12:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Large number of bounced emails
- Replies: 7
- Views: 4415
Re: Large number of bounced emails
My understanding is with a dedicated IP our reputation is fully dependent on our own sends, and not other users who share the IP address. I'll talk to Sendgrid about why all our hotmail sends got blocked. I do not think it is due to anything we were doing, they show our reputation as being "100%". B...
- Tue Jan 30, 2018 12:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: Large number of bounced emails
- Replies: 7
- Views: 4415
Re: Large number of bounced emails
Wow, so I'm discovering that Sendgrid may be problematic. It appears that what were shown as "bounces" in APWT were actually blocks. Mainly Hotmail (live.com) blocking the shared IP address that Sendgrid uses. So basically every hotmail email is now marked inactive in APWT. That is 1000 or so contac...
- Mon Jan 29, 2018 5:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Large number of bounced emails
- Replies: 7
- Views: 4415
Re: Large number of bounced emails
Yeah, it is set up correctly for even notifications, and the customers who got bounces all seem to have the red circle next to their email which I think means it's invalid. Is there anything I need to do when scheduling the blast to make sure there is no attempt on these addresses? Does that have an...
- Mon Jan 29, 2018 4:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Large number of bounced emails
- Replies: 7
- Views: 4415
Large number of bounced emails
On our most recent email blast we have a large number of emails bounce. This coincides with our switch over to Sendgrid from Mailgun.
What is the best practice here? Is there any sort of automation to not send to these email addresses on our next newsletter?
Thanks!
What is the best practice here? Is there any sort of automation to not send to these email addresses on our next newsletter?
Thanks!
- Mon Jan 22, 2018 5:23 pm
- Forum: Report a Bug
- Topic: error when attempting to send invoice emails
- Replies: 4
- Views: 3055
Re: error when attempting to send invoice emails
Okay, seems to be not working again. Is there any way to deal with this while a I research a different provider? One thing I have noticed is in the Mailgun domain settings the API base URL is "https://api.mailgun.net/v3/secretcompassonline.com" But in the error message I am seeing "https://api.mailg...
- Mon Jan 22, 2018 3:40 pm
- Forum: Report a Bug
- Topic: error when attempting to send invoice emails
- Replies: 4
- Views: 3055
Re: error when attempting to send invoice emails
Seems to have fixed itself.
I'll read through the link you provided. Thanks!
I'll read through the link you provided. Thanks!
- Mon Jan 22, 2018 3:19 pm
- Forum: Report a Bug
- Topic: error when attempting to send invoice emails
- Replies: 4
- Views: 3055
error when attempting to send invoice emails
We are getting this pop up:
[curl] 60: Peer's Certificate issuer is not recognized. [url] https://api.mailgun.net/v2/secretcompas ... m/messages
What do we need to do?
[curl] 60: Peer's Certificate issuer is not recognized. [url] https://api.mailgun.net/v2/secretcompas ... m/messages
What do we need to do?
- Wed Dec 20, 2017 2:18 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5075
Re: ebay listing error
Okay, I have copy/pasted everything with ctrl-shift-v to remove any style, double checked the HTML and nothing weird is in there, and this still is not listing. Looking online they say unicode 0x19 is a control code and not a character.
- Tue Dec 19, 2017 5:49 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5075
Re: ebay listing error
Okay thanks. I just did that, hopefully it will list. It's weird because when I look at the HTML on the description fields there is nothing strange.
Thanks!
Thanks!
- Tue Dec 19, 2017 4:09 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5075
ebay listing error
Can't figure out what this one is... Item number 7468
7468 - Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x19) was found in the element content of the document.".
7468 - Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x19) was found in the element content of the document.".