Search found 48 matches
- Fri Aug 26, 2016 2:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: Bookkeeping Report Download
- Replies: 1
- Views: 1810
Bookkeeping Report Download
We need to download the product report sales to a PDF file or download to excel. How do we do this? Thank you..
- Fri Aug 26, 2016 10:00 am
- Forum: Help / How to use AllProWebTools
- Topic: Customer Can't Pay Invoice
- Replies: 5
- Views: 3915
Re: Customer Can't Pay Invoice
I am not sure what they saw. We had a red box at the top that said it could not complete transaction.
- Fri Jul 29, 2016 7:55 am
- Forum: Help / How to use AllProWebTools
- Topic: Contact on Website
- Replies: 3
- Views: 2315
Re: Contact on Website
Thanks your message came through....I had tested the contact page with 2 different emails, 2 different times and received no messages. des**********um.com and an**********um.com. Not sure where the tests that I emailed went. One customer said she emailed us through contact and we did not get the mes...
- Wed Jul 27, 2016 3:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Contact on Website
- Replies: 3
- Views: 2315
Contact on Website
Could you please check our website and make sure our contact page is working correctly? We are not getting messages from customers. Thank You.
- Tue Jul 12, 2016 3:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: Send A Newsletter
- Replies: 1
- Views: 1686
Send A Newsletter
Could you please direct me on how to email a newsletter to our customers? I could not find the info on videos. Thanks
- Thu Jun 16, 2016 11:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Sorting Orders
- Replies: 9
- Views: 10227
Customer Sales Address List
I need to print all the sales of customers with their address from June 2015 till now. I am looking for Idaho sales, for tax purposes. I printed the sales tax liability info but it does not show all customers or Idaho.
- Thu Jun 16, 2016 10:56 am
- Forum: Help / How to use AllProWebTools
- Topic: State Tax
- Replies: 5
- Views: 5060
Re: State Tax
If I set all the products to, yes, taxable.....will it only charge ID tax? Did I change the settings correctly for ID Tax?
- Tue Jun 14, 2016 2:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: State Tax
- Replies: 5
- Views: 5060
Re: State Tax
It was order number 3397.
- Tue Jun 14, 2016 1:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: State Tax
- Replies: 5
- Views: 5060
State Tax
I changed the tax rate for the state we are located to charge the customer, like I was directed to in the forum. We just had a order from our state and the customer was not charged. Could you please look at this matter and let me know what has to be done to make the orders from our state pay the sal...
- Tue Jun 14, 2016 1:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sorting Orders
- Replies: 9
- Views: 10227
Re: Sorting Orders
Thanks you for the information.
- Tue Jun 07, 2016 11:12 am
- Forum: Help / How to use AllProWebTools
- Topic: Sorting Orders
- Replies: 9
- Views: 10227
Re: Sorting Orders
Can we print the customer addresses for this year through excel and if so what is the procedure?
- Tue Jun 07, 2016 11:10 am
- Forum: Help / How to use AllProWebTools
- Topic: Sorting Orders
- Replies: 9
- Views: 10227
Re: Sorting Orders
Thank you for the information.
- Wed May 18, 2016 1:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Help with refund....
- Replies: 3
- Views: 3792
Re: Help with refund....
Can I discount each item 10% for a refund? The customer was suppose to get a comeback10 discount on the order and they forgot to put the code in when they ordered. Thanks. If not how can I do this?
- Wed May 18, 2016 9:23 am
- Forum: Help / How to use AllProWebTools
- Topic: Help with refund....
- Replies: 3
- Views: 3792
Help with refund....
Hi,
I want to make sure I am completing a refund correctly. #3327. I "0" out all the products for a full refund and for the shipping do I manually type in "0". When I did it showed 0 refund. I have not done a refund like this for a while and want to make sure I am doing it correctly. Thanks.
I want to make sure I am completing a refund correctly. #3327. I "0" out all the products for a full refund and for the shipping do I manually type in "0". When I did it showed 0 refund. I have not done a refund like this for a while and want to make sure I am doing it correctly. Thanks.
- Wed May 11, 2016 3:58 pm
- Forum: Help / How to use AllProWebTools
- Topic: Signature and Message
- Replies: 3
- Views: 4015
Re: Signature and Message
round cube......
- Wed May 11, 2016 3:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: Signature and Message
- Replies: 3
- Views: 4015
Signature and Message
How to I add my signature and message so it shows at the end of each email I send? Not sure where to do that on webmail.
- Wed May 11, 2016 3:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Creating an order and Paying with Pay Pal
- Replies: 3
- Views: 3661
Re: Creating an order and Paying with Pay Pal
Thank you, the customer will have to put in their pay pal information...we can't correct?
- Wed May 11, 2016 1:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Creating an order and Paying with Pay Pal
- Replies: 3
- Views: 3661
Creating an order and Paying with Pay Pal
When I create an order for a customer can I enter their pay pal payment information?
- Wed May 11, 2016 1:11 pm
- Forum: Help / How to use AllProWebTools
- Topic: Deleted Products
- Replies: 2
- Views: 3029
Re: Deleted Products
Thank you for the information........
- Wed May 11, 2016 12:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Deleted Products
- Replies: 2
- Views: 3029
Deleted Products
If we delete products is all the inventory and selling information still stored for bookkeeping? And if we restore them?
- Fri May 06, 2016 1:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: Customers having problems ordering.
- Replies: 3
- Views: 2862
Re: Customers having problems ordering.
Placing orders....They were vague so all is good right now.
Thank You
Thank You
- Fri May 06, 2016 9:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Customers having problems ordering.
- Replies: 3
- Views: 2862
Customers having problems ordering.
A few customers of ours have called and said they are having trouble placing orders. Please check this out for us and let me know.
Desiree
Desiree
- Thu May 05, 2016 11:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Order does not show a place for shipping weight.
- Replies: 3
- Views: 2956
Re: Order does not show a place for shipping weight.
Can I print a label manually with AllProWebTools? or do I have to use another system?
- Thu May 05, 2016 8:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Order does not show a place for shipping weight.
- Replies: 3
- Views: 2956
Order does not show a place for shipping weight.
#3266 - Looking at this order to ship there is no place to enter shipping weight. I manually entered the order....Everything looks ok to me. Not sure why it gave the customer free shipping? Over $100.00? Thank you.
- Wed May 04, 2016 9:43 am
- Forum: Help / How to use AllProWebTools
- Topic: Product not public was purchased.
- Replies: 3
- Views: 2875
Re: Product not public was purchased.
Thank you, as I need to ship her product today.
- Wed May 04, 2016 7:48 am
- Forum: Help / How to use AllProWebTools
- Topic: Product not public was purchased.
- Replies: 3
- Views: 2875
Product not public was purchased.
New Order - #3261 This person purchased a product that is not public on the website and has not been for over 6 months. Could you please adjust the order to what she purchased. Thank you.....Desiree
- Mon Apr 25, 2016 12:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: Order #3182 Shipping Problem
- Replies: 9
- Views: 7305
Re: Order #3182 Shipping Problem
US was on the created order, but when we went into contact it was not. Added US but it did not change the shipping. Looks like a new order was created by #3208 Annika. Not sure how, she did not create it. So I will make a note on that unpaid invoice. We are shipping the order with another system. Th...
- Mon Apr 25, 2016 8:25 am
- Forum: Help / How to use AllProWebTools
- Topic: Order #3182 Shipping Problem
- Replies: 9
- Views: 7305
Re: Order #3182 Shipping Problem
Good Morning,
Could you please fix #3182? I entered the items this morning, but did not create a complete order. It does not give a shipping option....It says .OO. That is what happened when I created the order. It won't let us ship.
Thank you for your help.
Desiree
Could you please fix #3182? I entered the items this morning, but did not create a complete order. It does not give a shipping option....It says .OO. That is what happened when I created the order. It won't let us ship.
Thank you for your help.
Desiree
- Fri Apr 22, 2016 11:48 am
- Forum: Help / How to use AllProWebTools
- Topic: Order #3177
- Replies: 5
- Views: 3996
Re: Order #3177
We are not able to void the order (just the shipping cost was returned) so the entire order needs refunded. So then we can create a new order and accept payment.
- Fri Apr 22, 2016 11:19 am
- Forum: Help / How to use AllProWebTools
- Topic: Order #3182 Shipping Problem
- Replies: 9
- Views: 7305
Re: Order #3182 Shipping Problem
Hi John,
I input 4 Fulvic Iodine as an order. No other discounts, no free shipping......When I go to ship the order there is no place for shipping weight. Can you take a look at the order and let me know if we still need to void or can you adjust it on your end.
Thank You,
Desiree
I input 4 Fulvic Iodine as an order. No other discounts, no free shipping......When I go to ship the order there is no place for shipping weight. Can you take a look at the order and let me know if we still need to void or can you adjust it on your end.
Thank You,
Desiree
- Fri Apr 22, 2016 8:03 am
- Forum: Help / How to use AllProWebTools
- Topic: Order #3182 Shipping Problem
- Replies: 9
- Views: 7305
Re: Order #3182 Shipping Problem
Thanks John, I did not enter a discount or free shipping. If I create the order again the same thing may happen. Not sure why it gave free shipping....but I believe we may have free shipping over 100.00 setup. So not sure why it won't ship. If we try and void the order and create a new order it may ...
- Thu Apr 21, 2016 4:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Order #3182 Shipping Problem
- Replies: 9
- Views: 7305
Order #3182 Shipping Problem
I entered Order #3182 I did not give free shipping. It needs to be adjusted as it does not look like it will print postage to ship.
Thank you John for your help.
Desiree
Thank you John for your help.
Desiree
- Thu Apr 21, 2016 11:38 am
- Forum: Help / How to use AllProWebTools
- Topic: Order #3177
- Replies: 5
- Views: 3996
Re: Order #3177
We do not have access to void....Could you please do this for me so I can create a new order.
Also, do the unpaid orders go off the order feed at the end of the month or can we take them off?
Also, do the unpaid orders go off the order feed at the end of the month or can we take them off?
- Thu Apr 21, 2016 9:45 am
- Forum: Help / How to use AllProWebTools
- Topic: Order #3177
- Replies: 5
- Views: 3996
Order #3177
Order #3177
This customer needed free shipping, but she didn't enter her coupon code in and was charged for shipping. So we went ahead and returned just her shipping and now it won't allow us to ship out her order or print the shipping label. What do we need to do?
Thanks, Desiree
Dr. Nuzum.com
This customer needed free shipping, but she didn't enter her coupon code in and was charged for shipping. So we went ahead and returned just her shipping and now it won't allow us to ship out her order or print the shipping label. What do we need to do?
Thanks, Desiree
Dr. Nuzum.com
- Mon Mar 28, 2016 9:28 am
- Forum: Help / How to use AllProWebTools
- Topic: Jullia White
- Replies: 3
- Views: 4743
Re: Jullia White
All the information is on the order in her latest abandoned shopping cart....I need to create the order with a shipping charge.
Thanks
Thanks
- Mon Mar 28, 2016 8:35 am
- Forum: Help / How to use AllProWebTools
- Topic: Jullia White
- Replies: 3
- Views: 4743
Jullia White
Julia White - This customer created a couple accounts then called in to order. I used one of her accounts and the shipping came up but she had no email, so I went to another account she created that had her email, but now it shows the shipping 0$. Can you fix her abandoned cart for Liver Cleanse so ...
- Thu Mar 24, 2016 12:46 pm
- Forum: Help / How to use AllProWebTools
- Topic: Reshipped Question
- Replies: 3
- Views: 4634
Re: Reshipped Question
Yes, I do....Thank you
- Thu Mar 24, 2016 8:53 am
- Forum: Help / How to use AllProWebTools
- Topic: Reshipped Question
- Replies: 3
- Views: 4634
Reshipped Question
Why does it say reshipped when you ship a package vs. shipped on the timeline?
- Thu Mar 24, 2016 8:47 am
- Forum: Help / How to use AllProWebTools
- Topic: Order # 2965 Total Paid .00
- Replies: 2
- Views: 3847
Order # 2965 Total Paid .00
The invoice for order # 2965 shows total paid 00.00. Was the customers card charged?
- Thu Mar 24, 2016 8:45 am
- Forum: Help / How to use AllProWebTools
- Topic: pop ups
- Replies: 1
- Views: 3605
pop ups
How do I access the pop-ups for products? I want to know why some are popping up at various times.
- Thu Mar 24, 2016 8:43 am
- Forum: Help / How to use AllProWebTools
- Topic: Website product search......
- Replies: 1
- Views: 3540
Website product search......
Liver Cleanse System with Fulvic Acid still comes up in search no matter what I do to take of the web.
- Thu Mar 24, 2016 8:40 am
- Forum: Help / How to use AllProWebTools
- Topic: Discounts/Coupons
- Replies: 1
- Views: 3781
Discounts/Coupons
How do we change the buyer's discounts and codes?
- Fri Mar 04, 2016 11:30 am
- Forum: Help / How to use AllProWebTools
- Topic: Order issue and support questions
- Replies: 4
- Views: 7021
Re: Order issue and support questions
The orders came through Google and Yahoo.
- Fri Mar 04, 2016 11:29 am
- Forum: Help / How to use AllProWebTools
- Topic: Order issue and support questions
- Replies: 4
- Views: 7021
Re: Order issue and support questions
It is still not crossed off, as I think it would be if it was refunded through paypal.
#3015 is an order for Inflamagone. It is out of stock and on a wait list. Second time in a couple days that this has happened. I was told the settings are correct. I will need to refund this one also.
#3015 is an order for Inflamagone. It is out of stock and on a wait list. Second time in a couple days that this has happened. I was told the settings are correct. I will need to refund this one also.
- Thu Mar 03, 2016 11:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Order issue and support questions
- Replies: 4
- Views: 7021
Order issue and support questions
Hi, Paige was working on my order #2779. Payment is not crossed off as I refunded it through paypal. I see a support option was placed on our site. We have no time? We have not used any the last few months. Does it roll over if we did not use it the prior month? Used support on Tuesday.....But the o...
- Mon Feb 22, 2016 3:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: Weight and Ounces
- Replies: 5
- Views: 32302
Re: Weight and Ounces
It is working on Firefox now. I can see the weight numbers I type in. This problem has happened only a few times.
Thanks
Thanks
- Thu Feb 18, 2016 10:51 am
- Forum: Help / How to use AllProWebTools
- Topic: Weight and Ounces
- Replies: 5
- Views: 32302
Re: Weight and Ounces
A couple things to check first: Is your keyboard working? If you are using the number pad, is num lock turned on? You may also want to verify that you have clicked in the weight field with your mouse before you start typing. Please let me know if this helps or if you need further assistance! Thank ...
- Wed Feb 17, 2016 11:22 am
- Forum: Help / How to use AllProWebTools
- Topic: Weight and Ounces
- Replies: 5
- Views: 32302
Weight and Ounces
Can't get the weight and ounces to type in our computers for shipping. Using Endica through AllProWebTools?