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by Dave
Fri May 17, 2019 10:51 am
Forum: Help / How to use AllProWebTools
Topic: I need help with a sign up form
Replies: 11
Views: 2607

Re: I need help with a sign up form

[tags] leadbox order signup box order sign up box order
by Dave
Tue May 14, 2019 8:42 am
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 2
Views: 20

Re: Shipping Confirmation contact us link error

You can edit the appearance of your Shipping Confirmation email by choosing "marketing" and then "emails" from the main menu. Scroll through the list of emails and find the one called "[SYSTEM] - Shipping Confirmation Email"/ Click the pencil icon to edit the email and ...
by Dave
Thu May 09, 2019 1:34 pm
Forum: Help / How to use AllProWebTools
Topic: Video Background
Replies: 8
Views: 72

Re: Video Background

I am sorry, we do not have any experience doing this with Vimeo.
by Dave
Mon May 06, 2019 2:31 pm
Forum: Suggestions / Feature Requests
Topic: Feedback on new website builder interface
Replies: 4
Views: 56

Re: Feedback on new website builder interface

Keywords for SEO purposes have been unused for many years now. You can read more about this on this webpage written by yoast (one of the most respected and utilized SEO services available)

https://yoast.com/meta-keywords/
by Dave
Mon May 06, 2019 2:25 pm
Forum: Report a Bug
Topic: Roundcube deleted all our settings???
Replies: 1
Views: 22

Re: Roundcube deleted all our settings???

We have performed a major server upgrade. I will pull all of your settings over within the next few hours and then let you know.
by Dave
Fri May 03, 2019 9:11 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2037

Re: webmail auto reply

In order to help you further with this, we will need to do a Support Screenshare. Here is a video that will show you how to start a Support Screenshare:

by Dave
Tue Apr 30, 2019 10:48 am
Forum: Help / How to use AllProWebTools
Topic: optin form html code
Replies: 1
Views: 32

Re: optin form html code

We do not recommend using raw HTML forms as much of the functionality will be lost. This includes dynamic thank you messages, updates when new fields are added, and how the form reacts when a user does not enter all of the info correctly. The most important concern is that your forms may no longer w...
by Dave
Tue Apr 23, 2019 9:34 am
Forum: Report a Bug
Topic: redirects not working
Replies: 1
Views: 43

Re: redirects not working

It does appear that you have configured the redirects correctly. You are working in a clone build of a live website for the purpose of creating a new theme to be applied to the live website at a later date. For this reason, the development install that you have will not be fully functional when it c...
by Dave
Wed Apr 17, 2019 12:15 pm
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2037

Re: webmail auto reply

You can select the option that says "out of office message"
by Dave
Tue Apr 09, 2019 9:40 am
Forum: Report a Bug
Topic: Send Test Email Button is disabled
Replies: 1
Views: 52

Re: Send Test Email Button is disabled

The test email system has been moved in version 5.0. Previously, many of our users were confused when they would use tokens such as {FIRST} or {LAST} and then send a test email to an email address that was not in the CRM. This resulted in no name coming through in the test email. This will also allo...
by Dave
Sat Apr 06, 2019 6:52 pm
Forum: Report a Bug
Topic: Reporting multiple "opened emails" on contact cards
Replies: 4
Views: 93

Re: Reporting multiple "opened emails" on contact cards

This issue has now been addressed in version 5.0. Duplicate opens in a row will only show as a single open. If any other timeline event occurs such as a different email being opened, or a note is added to the CRM, or an invoice is created, etc. A subsequent opened email will be reported once more in...
by Dave
Fri Apr 05, 2019 12:55 pm
Forum: Report a Bug
Topic: Reporting multiple "opened emails" on contact cards
Replies: 4
Views: 93

Re: Reporting multiple "opened emails" on contact cards

Yes, we will look into a way of consolidating these into a single notification over the next few days. Until then, you can use the Workflow Timeline filters to show ONLY the notes. The filter looks like a thought bubble.
by Dave
Tue Apr 02, 2019 1:08 pm
Forum: Policies / Best Practices
Topic: Email System
Replies: 1
Views: 55877

Re: Email System

As of AllProWebTools 5.0 if you send 2 different scheduled emails to the same email address in the same day, your customer will only receive the first email sent. If you schedule 2 (or more) different scheduled emails to the same email address at the exact same hour of the day - your customer will r...
by Dave
Tue Apr 02, 2019 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Center APWT Sign up box in WordPress
Replies: 2
Views: 96

Re: Center APWT Sign up box in WordPress

For both Wordpress AND AllProWebTools websites, the leadboxes can be centered by adding a single line to the CSS file as follows:

.custombox0 {
margin: auto;
}


TAGS: center signup box / center signup form / center leadbox / center lead form
by Dave
Mon Apr 01, 2019 7:59 pm
Forum: Suggestions / Feature Requests
Topic: Please add customization ability for 'Refer a Friend'
Replies: 2
Views: 98

Re: Please add customization ability for 'Refer a Friend'

The additional functionality that you are requesting would involve quite a bit of changes to the code. We will consider making these adjustments if there are other users who would like to comment on this thread and request that these changes are added.
by Dave
Mon Apr 01, 2019 7:53 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 164

Re: Dicitonary term edits not saving

Thanks for reporting this, we have addressed this issue. Please give it another try and let us know how it works out!
by Dave
Mon Apr 01, 2019 7:13 pm
Forum: Help / How to use AllProWebTools
Topic: Track Clickable Links Within an Emal
Replies: 1
Views: 81

Re: Track Clickable Links Within an Emal

Here is a video that will show you how to do this:

by Dave
Fri Mar 29, 2019 3:36 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 164

Re: Dicitonary term edits not saving

Yes, we are still looking into this issue for you and we will post back here when we have a resolution for you.
by Dave
Fri Mar 29, 2019 3:35 pm
Forum: Report a Bug
Topic: Uploading contacts taking abnormally long
Replies: 1
Views: 63

Re: Uploading contacts taking abnormally long

Since you have been upgraded to the new version 5.0:

We have been seeing error logs that indicate that your computer keeps trying to use version 4.63 and 5.0 at the same time and that will DEFINITELY cause you problems like this. We recommend clearing your cookies and this should resolve the issue.
by Dave
Sat Mar 23, 2019 11:28 am
Forum: Report a Bug
Topic: Credit card expiry field
Replies: 1
Views: 82

Re: Credit card expiry field

The AllProWebTools credit card processing system automatically adds the "0" before any single digit expiration dates before it sends them on to the credit card processing company. If this were not the case, you would most likely be getting many more complaints from your customers attemptin...
by Dave
Fri Mar 22, 2019 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Right to be Forgotten
Replies: 2
Views: 112

Re: Right to be Forgotten

This record has been completely purged as requested.
by Dave
Tue Mar 19, 2019 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Blacklist IP & Incoming Emails UPDATE
Replies: 3
Views: 113

Re: Blacklist IP & Incoming Emails UPDATE

In the article here: https://www.allprowebtools.com/New-from-AllProWebTools-CRM-Email-Inbox/ Under the heading "FAQ about the CRM Email Inbox" - you will see under the 3rd bullet point the following text: It will ONLY display emails from email addresses that have a contact record in your C...
by Dave
Tue Jan 29, 2019 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: PCI Compliance
Replies: 1
Views: 102

Re: PCI Compliance

We have made some adjustments to your security settings. Please run another scan and let us know the new findings.
by Dave
Mon Jan 21, 2019 1:32 pm
Forum: Help / How to use AllProWebTools
Topic: Create A Statement of All Unpaid Invoices for Customer
Replies: 2
Views: 172

Re: Create A Statement of All Unpaid Invoices for Customer

Reports->Accounting->Sales Reports at the top of the screen you will see a white button that says "Filter Report". Click this button and you will see a number of filtering options. You can set the "Order Status" to "Show only unpaid". Be sure the set the appropriate dat...
by Dave
Thu Jan 10, 2019 7:18 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Pricing - one time cost, monthly cost
Replies: 4
Views: 351

Re: Membership Pricing - one time cost, monthly cost

Since there are several configurations that may affect your results. We suggest that you process a test transaction and let us know the Support Code and resulting order# from the test transaction. This will allow us to assist you further. You can always perform a test charge by setting authorize.net...
by Dave
Wed Jan 09, 2019 10:28 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2037

Re: webmail auto reply

I have just created a test email address on your account and I setup an out of office message by following the instructions found here: https://www.targetintegration.com/how-to-setup-an-out-of-office-reply-on-roundcube/ I then sent a test email to that address from a gmail account and within 10 seco...
by Dave
Mon Jan 07, 2019 7:27 pm
Forum: Suggestions / Feature Requests
Topic: Clear cache on development sites
Replies: 1
Views: 154

Re: Clear cache on development sites

You will not find a clear cache button on development sites because AllProWebTools does not cache anything on development sites. Caching may still occur in your web browser, so we recommend that you follow the instructions here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refre...
by Dave
Sat Jan 05, 2019 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 347

Re: Unsubscribe Page and radio buttons

Yes, clicking "unsubscribe from all" will do exactly that. This is in accordance with the requirements of the CAN-SPAM act. When a customer "unsubscribes from all" it will not change what tags they have, it just prevents any marketing related emails from being sent out to them. O...
by Dave
Fri Jan 04, 2019 10:02 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2037

Re: webmail auto reply

I am not aware of any changes.
by Dave
Tue Dec 25, 2018 9:25 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.1 (Expected 6-01-2019)
Replies: 0
Views: 294

AllProWebTools Version 5.1 (Expected 6-01-2019)

Base Package ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - located at console4.62/set-billing-information.php ⋅&nbs...
by Dave
Tue Dec 25, 2018 8:18 pm
Forum: Suggestions / Feature Requests
Topic: When Going Live, change links in email
Replies: 2
Views: 168

Re: When Going Live, change links in email

This feature has just been added.
by Dave
Thu Dec 20, 2018 12:23 pm
Forum: Help / How to use AllProWebTools
Topic: Change file names for tickets and invoices
Replies: 4
Views: 215

Re: Change file names for tickets and invoices

This update is now available.
by Dave
Thu Dec 20, 2018 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Change file names for tickets and invoices
Replies: 4
Views: 215

Re: Change file names for tickets and invoices

What would you like to call them?

How about "ticket" and "invoice 1234"?
by Dave
Tue Dec 18, 2018 4:42 pm
Forum: Help / How to use AllProWebTools
Topic: Mass deletion of notifications
Replies: 2
Views: 177

Re: Mass deletion of notifications

This is likely caused by a number of CRM records tied to the user by the "Account Manager" field who were all due to be called a while back. You can remove all of the users that are tied to the user by visiting the user's Sales Pipeline. You can get to the Sales Pipeline as shown in this v...
by Dave
Tue Dec 18, 2018 3:05 pm
Forum: Report a Bug
Topic: Alias coupon gave 67% off instead of just 10%
Replies: 1
Views: 147

Re: Alias coupon gave 67% off instead of just 10%

Thank you for reporting this. Your detailed explanation of this issue allowed us to address this right away and a patch has been installed to address this issue for all future orders.
by Dave
Fri Dec 14, 2018 9:49 am
Forum: Report a Bug
Topic: Dynamic Message errors
Replies: 13
Views: 331

Re: Dynamic Message errors

We appreciate your reporting this issue and thank you for providing such detail. We have attempted to reproduce the issue that you have described in the latest versions of Chrome, Firefox, and Edge. We have also attempted to reproduce the issue by both creating a new leadbox and editing an existing ...
by Dave
Thu Dec 13, 2018 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Automatically Expire Ticket Products
Replies: 2
Views: 176

Re: Automatically Expire Ticket Products

This feature is not currently available, but it will be very easy to add so I have added it to be available in our next version release here: viewtopic.php?f=5&t=3916&p=8212#p8212
by Dave
Wed Dec 12, 2018 9:03 am
Forum: Help / How to use AllProWebTools
Topic: Send Campaign depending on Product Variation
Replies: 1
Views: 114

Re: Send Campaign depending on Product Variation

Yes. You can create a campaign that is triggered by a purchase of a specific product. From the main menu choose "Emails" -> "Manage Campaigns". Here you can create a new campaign, then set the "trigger" to "Product Purchase". You will then see a new dropdown l...
by Dave
Wed Dec 05, 2018 11:27 am
Forum: Suggestions / Feature Requests
Topic: features
Replies: 2
Views: 205

Re: features

Thanks so much for your suggestions! You should already be able to copy and paste from a word file if you are copying text. If you are trying to copy tables and images from a word doc - that just does not work because word docs do not format in HTML. Here is a video with information on loading custo...
by Dave
Tue Nov 27, 2018 10:21 am
Forum: Report a Bug
Topic: Hong Kong missing from country list
Replies: 1
Views: 235

Re: Hong Kong missing from country list

Thanks for reporting this, you should now find Hong Kong in the list of countries.
by Dave
Tue Nov 27, 2018 9:49 am
Forum: Report a Bug
Topic: PayPal Order double charged?
Replies: 1
Views: 142

Re: PayPal Order double charged?

Transaction 5MG75036FG2586101 $46.80 was recorded by AllProWebTools at: November 26, 2018 4:35 am HST and by PayPal at: November 26, 2018 at 6:34:58 AM PST with no discount Transaction 3SX80003MX188825U $40.80 was recorded by AllProWebTools at: November 26, 2018 4:37 am HST and by PayPal at: Novembe...
by Dave
Mon Nov 26, 2018 9:17 am
Forum: Report a Bug
Topic: gift message not compatible with emoji
Replies: 1
Views: 186

Re: gift message not compatible with emoji

Thanks for reporting! This has been addressed for you.
by Dave
Fri Nov 16, 2018 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Downloadable products
Replies: 2
Views: 278

Re: Downloadable products

What is the File Size Limit for downloadable products? I have been attempting to add a zip file to a downloadable product many, many times, and the zip file is not uploading. The upload system is limited to 100M, though there are ways to load file that are larger if needed. Is there any way to uplo...
by Dave
Wed Nov 14, 2018 9:36 am
Forum: Report a Bug
Topic: Issue with Media Library - sort by type
Replies: 2
Views: 235

Re: Issue with Media Library - sort by type

Thanks for reporting this. This issue will be addressed in our next version release here.
by Dave
Wed Oct 31, 2018 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Edit 'Unsubscribe' message
Replies: 5
Views: 326

Re: Edit 'Unsubscribe' message

The standard unsubscribe message that you see at the bottom of all emails sent out from AllProWebTools was designed to be in compliance with the requirements of the United States Government as specified in the CAN SPAM Act here The physical address information that is included is a requirement of th...
by Dave
Tue Oct 30, 2018 10:02 am
Forum: Help / How to use AllProWebTools
Topic: How to edit product prices?
Replies: 1
Views: 166

Re: How to edit product prices?

1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and click save Yes, this is correct! 2) Will updating the "sale price" field automatically adjust the quantity discounts...
by Dave
Fri Sep 28, 2018 1:18 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 7
Views: 782

Re: Welcome coupon stacking

Thanks for reporting this. Let us know when it happens again so that we can compare the 2 examples.
by Dave
Mon Sep 24, 2018 7:20 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 252

Re: how to create autoship order?

We found a setting in your account that was set to not allow the Autoship feature. We have turned Autoship back on for you.
by Dave
Wed Sep 12, 2018 9:16 pm
Forum: Report a Bug
Topic: welcome code for buyer 31414 not working
Replies: 1
Views: 301

Re: welcome code for buyer 31414 not working

I have just sent 2 test emails and they worked as expected.

Please let us know the details of any more occurrences of this issue so that we can further track it down.
by Dave
Wed Sep 12, 2018 8:22 am
Forum: Help / How to use AllProWebTools
Topic: how to edit verbiage in shopping cart checkout
Replies: 2
Views: 282

Re: how to edit verbiage in shopping cart checkout

From the main menu, you will find this under "Store" -> "Shipping Manager". On the right side of the screen you will see a button that says "Set Shipping Text".

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