Search found 816 matches

by Dave
Fri Feb 26, 2021 11:31 am
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 11
Views: 2360

Re: My sending reputation is falling, but I don't know why.

We recommend using the "Suppression List" as explained in this video:



CAUTION: You should upload the list of people you DO NOT want to send emails to the suppression list, not the list of cleaned email addresses.
by Dave
Thu Feb 25, 2021 9:36 am
Forum: Report a Bug
Topic: US Virgin Islands missing from state drop down
Replies: 2
Views: 105

Re: US Virgin Islands missing from state drop down

Thank you for bringing this to our attention. You will now find Guam and the US Virgin Islands in the "state" dropdown list for "US"
by Dave
Tue Feb 23, 2021 10:58 am
Forum: Help / How to use AllProWebTools
Topic: Drip Campaigns - How are days counted?
Replies: 2
Views: 66

Re: Drip Campaigns - How are days counted?

We use standard calendar days, not 24 hour periods to measure days. For Instance: 11:55pm on Jan 1st - 10 minutes later, it will be 12:05am on Jan 2nd. This is "one day later" or commonly referred to as "tomorrow". Another thing to consider is time zone. 1am on Jan 2nd on the East Coast is also 10pm...
by Dave
Wed Feb 17, 2021 11:04 am
Forum: Report a Bug
Topic: Repeated Tasks
Replies: 2
Views: 60

Re: Repeated Tasks

This is caused by clicking the "Save Task" button repeatedly. We recommend to press the "Save Task" button once and then patiently wait for the page to reload.

This can also be caused by clicking the "back" button in the web browser and then clicking the "Save Task" button again.
by Dave
Sat Feb 13, 2021 4:43 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 192

Re: Google Tag Input Box Looks Funky

The incorrect tag that was entered contained HTML code and was causing the formatting issue. You can enter the correct tracking code at anytime.
by Dave
Fri Feb 12, 2021 9:38 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 192

Re: Google Tag Input Box Looks Funky

You have entered invalid information into the tag manager field and it is not correctly tracking your website. The instructions in that field specify the following:
UA-00000000-0 or G-0XNSQ0Y000
by Dave
Fri Feb 12, 2021 2:22 pm
Forum: Report a Bug
Topic: Paid Invoice System Email Not being Sent out
Replies: 2
Views: 35

Re: Paid Invoice System Email Not being Sent out

The "System Email Invoice" is serving a dual purpose when it detects that the order has been paid it will state "Paid in full" at the bottom and can optionally show the last 4 digits of the card used for payment (by adjusting the invoice template - contact AllProWebTools Support for assistance) We r...
by Dave
Tue Feb 09, 2021 2:57 pm
Forum: Report a Bug
Topic: Dialing out from the phone.com softphone
Replies: 1
Views: 51

Re: Phone Glitch

The system was designed for you to make calls from the AllProWebTools Smartphone app. If you wish to use a "softphone" from your computer, you will need to work with our development team for a solution. You can contact them by following the instructions here:

by Dave
Mon Feb 01, 2021 9:59 am
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 190

Re: Customer passwords are not working

Yes, if you can forward that information to us, we will be able to investigate further. I would suggest using the Support Chat to do this as you will get immediate assistance.
by Dave
Sat Jan 30, 2021 9:49 pm
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 190

Re: Customer passwords are not working

There have been no changes to the login system and we have not received any reports from any other uses of an issue. We have logged in to your website as a user and have requested a password reset email and have successfully used the credentials in the email to login. Changes to the save button have...
by Dave
Thu Jan 28, 2021 9:31 am
Forum: Report a Bug
Topic: Deleting SOP
Replies: 1
Views: 122

Re: Deleting SOP

Please start a Support Screenshare: so that we can see your screen and assist you with this issue. Here are the instrructions to start a Support Screenshare:

by Dave
Wed Jan 27, 2021 10:04 pm
Forum: Report a Bug
Topic: Text not showing in the text box
Replies: 1
Views: 106

Re: Text not showing in the text box

Thanks for reporting this. This issue was reported earlier here: http://allprowebtools.com/forum/viewtop ... f=3&t=4499

You can monitor that thread for updates about this issue. We are working to get it resolved quickly.
by Dave
Tue Jan 26, 2021 10:08 pm
Forum: Help / How to use AllProWebTools
Topic: Can you have multiple different memberships?
Replies: 4
Views: 189

Re: Can you have multiple different memberships?

Yes - this is possible. You will find a full explanation here:



You may also want to take a look at the entire video series training for setting up a membership website here: https://www.youtube.com/watch?v=ZS2QkNI ... 9pwxVyQ79l
by Dave
Tue Jan 26, 2021 8:55 am
Forum: Report a Bug
Topic: Auto Marketing Campaign text
Replies: 1
Views: 89

Re: Auto Marketing Campaign text

Thanks for reporting this. This issue will be addressed in the upcoming version 5.7.
by Dave
Wed Jan 20, 2021 12:13 pm
Forum: Report a Bug
Topic: Email not appearing
Replies: 1
Views: 507

Re: Email not appearing

Please contact our Screen Share support so we can go into this in more depth with you. This video will show you how to start a screenshare:

by Dave
Mon Jan 18, 2021 6:56 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.8 (Expected 06-01-2021)
Replies: 0
Views: 1001

AllProWebTools Version 5.8 (Expected 06-01-2021)

Base Package Bootstrap 4 New default website layout All HTML system templates (plgs) to WYSIWYG Header and Footer templates to WYSIWYG Logo uploader with auto sizing for favicon, invoice logo, website logo, etc Who else works here (requested by Chrissanne) Leadboxes and Contact Forms now have an em...
by Dave
Mon Jan 18, 2021 4:18 pm
Forum: Help / How to use AllProWebTools
Topic: Spam Signup box
Replies: 1
Views: 509

Re: Spam Signup box

Please start a support chat or screenshare to assist you with this.
by Dave
Fri Jan 15, 2021 10:26 am
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 558

Re: Missing Photo/Information from Member Directory on Web Site

When they make their renewal payment, their directory listing is automatically restored. If it is your intention to charge once and then they are listed forever, just change your product's "recur every" value to "Do not recur" You can also perform regular audits or take advantage of auto-tagging of ...
by Dave
Tue Jan 12, 2021 4:06 pm
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 558

Re: Missing Photo/Information from Member Directory on Web Site

Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues. You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/console5.6/contact-management.php?id...
by Dave
Sat Jan 09, 2021 11:50 pm
Forum: Help / How to use AllProWebTools
Topic: Estimate Order Short Code
Replies: 1
Views: 274

Re: Estimate Order Short Code

It is not currently possible to remove one without the other.
by Dave
Sat Jan 09, 2021 11:48 pm
Forum: Help / How to use AllProWebTools
Topic: How to turn off "System" Emails
Replies: 3
Views: 980

Re: How to turn off "System" Emails

That is correct!
by Dave
Fri Jan 08, 2021 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: How to turn off "System" Emails
Replies: 3
Views: 980

Re: How to turn off "System" Emails

You will find a detailed explanation to answer your question here: https://www.allprowebtools.com/How-to-C ... Tools-5-0/
by Dave
Mon Jan 04, 2021 6:23 pm
Forum: Help / How to use AllProWebTools
Topic: Copying Contacts from Google Contact List to ALLPro
Replies: 1
Views: 624

Re: Copying Contacts from Google Contact List to ALLPro

Welcome to AllProWebTools!

Here is a link that explains how to download your gmail contacts: https://support.google.com/contacts/ans ... ktop&hl=en

This video will show how to import your contacts into AllProWebTools:

by Dave
Mon Dec 28, 2020 3:12 pm
Forum: Suggestions / Feature Requests
Topic: Attachments - Can we just attach docs without having to upload to APWT site
Replies: 1
Views: 1949

Re: Attachments - Can we just attach docs without having to upload to APWT site

Thanks for commenting on this! We are aware of this issue (and a few others to improve the email system) and have plans to address it in the future, but it may be several months from now. In the meantime, you can still send emails from your regular email program (such as gmail, icloud, or any other)...
by Dave
Thu Dec 03, 2020 10:15 am
Forum: Change Log / Version Plans
Topic: Smartphone App 1.3.0 (Expected 04-01-2021)
Replies: 0
Views: 3319

Smartphone App 1.3.0 (Expected 04-01-2021)

- remove 'fixlater' from texting identification - scroll wheel on custom fields - with the "do you like this app" - must send along user id and phone info (just like the bug report does) - add ability to view invoice details - click to dial out from cell phone if NOT using phone.com - iphone does no...
by Dave
Wed Nov 25, 2020 11:45 am
Forum: Help / How to use AllProWebTools
Topic: How many Emails can APWT SMTP send out at once?
Replies: 2
Views: 1133

Re: How many Emails can APWT SMTP send out at once?

New accounts have their send rate throttled as they start to send out emails. Over time, their sender reputation rises as trust is built. Reputation scores can reach full potential within 24 hours and is based on the number of email you have sent. You can view your Reputation Report from the main me...
by Dave
Wed Nov 18, 2020 1:51 pm
Forum: Report a Bug
Topic: Email Marketing Campaign starts over when I add another campaign to contact
Replies: 3
Views: 1836

Re: Email Marketing Campaign starts over when I add another campaign to contact

This issue has been addressed. Please test it out and let us know if it is working as you expected.

Thanks for reporting this!
by Dave
Mon Nov 16, 2020 11:45 am
Forum: Help / How to use AllProWebTools
Topic: Facebook Lead Box Field
Replies: 1
Views: 605

Re: Facebook Lead Box Field

The standard field names as Facebook defaults to should work for the following fields: "full_name" or "name" email company_name phone_number street_address city state zip_code country Any other fields that you want to use, should be created as "custom fields" in AllProWebTools as explained here: Od6...
by Dave
Fri Nov 13, 2020 9:20 am
Forum: Report a Bug
Topic: Email Marketing Campaign starts over when I add another campaign to contact
Replies: 3
Views: 1836

Re: Email Marketing Campaign starts over when I add another campaign to contact

We will investigate this issue and get back to you soon.
by Dave
Fri Nov 13, 2020 9:18 am
Forum: Help / How to use AllProWebTools
Topic: Populate a PDF
Replies: 1
Views: 1419

Re: Populate a PDF

AllProWebTools provides the ability to export your data in a universally accepted format known as a CSV. Once you have exported your data, the ability to create a PDF rests with docusign or any other program you choose to use to import CSV files. A quick search on Google for: "docusign import csv" f...
by Dave
Thu Nov 12, 2020 1:11 pm
Forum: Report a Bug
Topic: New customers are not able to place orders
Replies: 2
Views: 1749

Re: New customers are not able to place orders

There was previously a default selection on this screen for USA customers - which caused the correct states to be shown. In response to the issue reported here: http://allprowebtools.com/forum/viewtopic.php?f=3&t=4407 an adjustment was made to your account to no longer provide the default of USA for...
by Dave
Thu Oct 29, 2020 9:33 am
Forum: Report a Bug
Topic: Unmatched emails not updating
Replies: 1
Views: 879

Re: Unmatched emails not updating

It appears that your Timeline setting has been turned off for each of your email addresses. This video shows how to fix this:

by Dave
Tue Oct 27, 2020 11:44 am
Forum: Help / How to use AllProWebTools
Topic: Emailing a survey
Replies: 4
Views: 1331

Re: Emailing a survey

A comment section is not currently available for surveys
by Dave
Tue Oct 27, 2020 11:40 am
Forum: Suggestions / Feature Requests
Topic: Appointment Scheduler
Replies: 1
Views: 1276

Re: Appointment Scheduler

The Calendar Product was built with the intention of selling time slots to your website visitors. For instance: Therapeutic Massage Tanning Salons Personal Trainers Business Coaches Etc. In order to make an appointment, these industries charge for blocks of time and can take full payment online to r...
by Dave
Tue Oct 27, 2020 11:17 am
Forum: Suggestions / Feature Requests
Topic: Splash page for people with no membership access
Replies: 5
Views: 2474

Re: Splash page for people with no membership access

This video explains how to use this new feature:

by Dave
Fri Oct 23, 2020 4:30 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 2194

Re: International Order charged no shipping fee

After implementing this new patch to prevent orders marked as 'US' country without a valid US state, it was discovered that 4 customers today ignored the warning and were still allowed to enter their credit card and complete the order - with no shipping at all. This is the screen they were presented...
by Dave
Fri Oct 23, 2020 2:40 pm
Forum: Help / How to use AllProWebTools
Topic: Problem with setting up plugin for word press
Replies: 4
Views: 1364

Re: Problem with setting up plugin for word press

We will be happy to look into this for you. Please enter your wordpress login and password into your AllProWebTools account as shown in this video:

by Dave
Thu Oct 22, 2020 8:23 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Report
Replies: 1
Views: 771

Re: Membership Report

You can run this report by clicking where it says "Membership Report" when viewing your list of members as indicated in the image below. From this report page, you can download the complete CSV and organize and sort the data to be printed as you like.
member-report.png
member-report.png (29.33 KiB) Viewed 768 times
by Dave
Thu Oct 22, 2020 6:56 pm
Forum: Help / How to use AllProWebTools
Topic: Problem with setting up plugin for word press
Replies: 4
Views: 1364

Re: Problem with setting up plugin for word press

We have clicked your link and requested access to the file. You should get a notification in your Google account to permit us to view your link.
cary-access.png
cary-access.png (37.64 KiB) Viewed 1362 times
by Dave
Thu Oct 22, 2020 5:56 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 2194

Re: International Order charged no shipping fee

Investigation of this issue showed evidence of some customers changing their country before the order was placed to access a lower shipping fee - then changing the country back after the order was placed so that the package would be delivered to the correct location. There may have also been data en...
by Dave
Tue Oct 20, 2020 10:00 am
Forum: Report a Bug
Topic: CRM Error Code #994
Replies: 1
Views: 851

Re: CRM Error Code #994

Thanks for reporting this. This issue has been addressed.
by Dave
Mon Oct 19, 2020 9:52 am
Forum: Suggestions / Feature Requests
Topic: Scheduling of Individual Emails
Replies: 1
Views: 1237

Re: Scheduling of Individual Emails

Thanks! That is a great idea. Are there any other users who would like to see this feature?
by Dave
Thu Oct 15, 2020 9:25 am
Forum: Report a Bug
Topic: Unable to click on contact
Replies: 1
Views: 1066

Re: Unable to click on contact

When you are on that screen, try holding down the "CTRL" button your your keyboard and tap the zero key. If that does not correct the issue, please start a screenshare so that we can help you further. This video will show you how to start a screenshare:

by Dave
Sun Oct 11, 2020 7:03 pm
Forum: Suggestions / Feature Requests
Topic: Splash page for people with no membership access
Replies: 5
Views: 2474

Re: Splash page for people with no membership access

This feature will be included in version 5.6. You can learn more about this version and when it will become available here: viewtopic.php?f=5&t=4239
by Dave
Fri Oct 09, 2020 6:57 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.7 (Expected 02-15-2021)
Replies: 0
Views: 4038

AllProWebTools Version 5.7 (Expected 02-15-2021)

Base Image slider now shows short codes User cell phone verification is now available when configuring users in the dashboard Commerce Delivery and Pickup dates per invoice Added ability to send invoice link to customer via text message CRM Improved Transactional Email UI Messaging Addressed issue ...
by Dave
Sat Sep 26, 2020 9:41 am
Forum: Help / How to use AllProWebTools
Topic: Emailing a survey
Replies: 4
Views: 1331

Re: Emailing a survey

It is possible to create a survey and embed it on your website. You can email your clients with a link to the page on your website where they can take the survey.
by Dave
Wed Sep 23, 2020 10:02 am
Forum: Help / How to use AllProWebTools
Topic: Switch to Drag & Drop?
Replies: 1
Views: 911

Re: Switch to Drag & Drop?

There is most likely a way to fix this, but we will need to do it quickly. Please start a Support Screenshare so we can work on this with you. Here are instructions to start a ScreenShare:

by Dave
Thu Sep 17, 2020 1:54 pm
Forum: Suggestions / Feature Requests
Topic: Auto Start Date for Email Campaigns
Replies: 4
Views: 2059

Re: Auto Start Date for Email Campaigns

If you start another ScreenShare I would like to help you personally, not Tommie.