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by Dave
Tue Aug 20, 2019 4:01 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

This order has been processed.
by Dave
Sat Aug 17, 2019 11:34 pm
Forum: Report a Bug
Topic: Purchase beyond inventory level
Replies: 5
Views: 37

Re: Purchase beyond inventory level

Here is a blog that provides a detailed explanation of this feature: https://www.allprowebtools.com/Product- ... anagement/

Enjoy!
by Dave
Tue Aug 06, 2019 10:03 am
Forum: Help / How to use AllProWebTools
Topic: How long does a website stay inactive?
Replies: 2
Views: 36

Re: How long does a website stay inactive?

Inactive accounts are permanently deleted after 6 months and can no longer be retrieved.

There is a re-activation fee for all inactive accounts of $40 to cover the cost of storage and re-activation.
by Dave
Mon Aug 05, 2019 8:29 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

I have logged into your account this morning to verify that all Paypal transactions from the past 24 hours were processed correctly.
by Dave
Sat Aug 03, 2019 8:32 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

All previous orders have been updated and the underlying issue has been addressed.
by Dave
Fri Aug 02, 2019 7:14 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

We have processed the payments for 4 transactions ending with Transaction ID: 8KL47478YU5326921.

We are continuing to investigate the cause of this issue and we will update this post as information becomes available...
by Dave
Thu Aug 01, 2019 3:43 pm
Forum: Report a Bug
Topic: Product Creation Issue
Replies: 6
Views: 1911

Re: Product Creation Issue

Starting with AllProWebTools version 5.1. New products created will now automatically be published and show up on the website.
by Dave
Thu Aug 01, 2019 3:11 pm
Forum: Report a Bug
Topic: Product Creation Issue
Replies: 6
Views: 1911

Re: Product Creation Issue

We could add a message, but do you think it would be better to make it default to automatically being published and not hidden when a new product is added? We can easily add this to version 5.1 which is currently available by request.
by Dave
Thu Aug 01, 2019 2:20 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

We have updated your notify_url as requested and we have processed the payments for 4 transactions ending with Transaction ID: 468446050T869992M
by Dave
Wed Jul 31, 2019 3:16 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

The 6 most recent Paypal transactions have been updated, ending with 6RR04975HD4792039
by Dave
Wed Jul 31, 2019 8:27 am
Forum: Report a Bug
Topic: Payment processed twice on an order
Replies: 3
Views: 52

Re: Payment processed twice on an order

yes, you can void the extra payment and that will refund the 2nd charge.
by Dave
Tue Jul 30, 2019 5:03 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

It appears that your IPN address is https://, but according to your Paypal IPN history, Paypal is sending to http:// thus the AllProWebTools servers are not receiving notification that the payment was processed. If you login to your Paypal account first, you should be able to click this link to view...
by Dave
Tue Jul 30, 2019 9:24 am
Forum: Help / How to use AllProWebTools
Topic: How to edit web page verbiage?
Replies: 2
Views: 54

Re: How to edit web page verbiage?

We have updated your permissions. Please logout and back in and try again.
by Dave
Fri Jul 26, 2019 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Changing Primary Domain Name
Replies: 2
Views: 67

Re: Changing Primary Domain Name

1) How would we go about requesting the domain name change? You should use the AllProWebTools Support Chat to request the name change. 2) When the domain name is changed, will the image links and paths be automatically updated? 3) on that same note, will the hard coded links (hrefs) change automati...
by Dave
Thu Jul 25, 2019 12:44 pm
Forum: Suggestions / Feature Requests
Topic: deleting galleries
Replies: 3
Views: 2268

Re: deleting galleries

This feature has been added to version 5.1 as shown here: viewtopic.php?f=5&t=4050&p=8617
by Dave
Thu Jul 25, 2019 8:54 am
Forum: Suggestions / Feature Requests
Topic: Acquire Leads tool functionality
Replies: 4
Views: 131

Re: Acquire Leads tool functionality

This feature has been added to version 5.1 as shown here: https://allprowebtools.com/forum/viewtopic.php?f=5&t=4050&p=8617 The starting position for your acquire leads map will now be whatever you have set as your user address. You can change your user address by clicking on "settings&q...
by Dave
Mon Jul 15, 2019 12:54 pm
Forum: Report a Bug
Topic: Emails not delivering
Replies: 1
Views: 83

Re: Emails not delivering

Thanks so much for the detailed report, it is very helpful in understanding the issue. Your customer is using bellsouth.net for their emails. As you can see from this link: https://forums.att.com/t5/AT-T-Internet-Email-Security/Requesting-bellsouth-net-blacklist-Removal/td-p/5545471 bellsouth.com ha...
by Dave
Mon Jul 15, 2019 11:03 am
Forum: Suggestions / Feature Requests
Topic: Acquire Leads tool functionality
Replies: 4
Views: 131

Re: Acquire Leads tool functionality

Thanks for the suggestion! We will look into adding this to our next version 5.1 which will be released in a few weeks.
by Dave
Tue Jul 09, 2019 10:36 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

The order total has been corrected.
by Dave
Mon Jul 08, 2019 2:48 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

The missing data in order# 45328 has been updated - you should now be able to process the order.

The missing data in order# 45791 (the International order) has been updated - you should now be able to process the order.

I will continue to do research to address the cause of this issue...
by Dave
Mon Jul 08, 2019 12:43 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

Great! Now that the PayPal page is no longer showing an error, we can look into this further for you...
by Dave
Mon Jul 08, 2019 8:42 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 387

Re: PayPal order never generated, payment was processed

It appears that the PayPal IPN service is currently unavailable. You can login to your PayPal account and see the "Bad Request" error in the PayPal system - I am sure PayPal is working to remedy the situation on their end. Here is how you can see the error: 1 Login to your PayPal account. ...
by Dave
Tue Jul 02, 2019 8:49 am
Forum: Help / How to use AllProWebTools
Topic: Billing Name and Address in shopping cart
Replies: 1
Views: 99

Re: Billing Name and Address in shopping cart

All that is needed to verify a credit card charge is the credit card number and the billing zip code. Your shopping cart has been configured to speed up the checkout process and only ask for the information that is necessary to complete the transaction. You may consider adding a message to your webs...
by Dave
Thu Jun 27, 2019 10:49 am
Forum: Help / How to use AllProWebTools
Topic: Email subject line
Replies: 2
Views: 123

Re: Email subject line

This happens when you use a tag like: {FULLNAME}, {FIRST}, or {LAST} to allow users name to be printed. If there is no name on file, there is nothing to be printed. What you can do in this case, is provide an alternative word like "Attention" or "Dear Customer". This will only be...
by Dave
Wed Jun 19, 2019 2:39 pm
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 255

Re: Edit verbiage on review submission page

You can change the amount of the discount by going to "settings"->"website" in your console. If you clear out the percentage amount - it will no longer offer a discount.
by Dave
Wed Jun 19, 2019 2:37 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 359

Re: Shipping Confirmation contact us link error

We have updated the "Forgot Password" system email template to match the other system emails.

You can learn how to edit these yourself as described at this link: https://www.allprowebtools.com/System-E ... Web-Pages/
by Dave
Mon Jun 17, 2019 9:43 am
Forum: Report a Bug
Topic: Please make the STATE dropdown in the Create Buyers template longer
Replies: 4
Views: 213

Re: Please make the STATE dropdown in the Create Buyers template longer

Thank you for supplying that support code - it appears that you are using a custom theme that was not designed by AllProWebTools. The theme name is "BlueZenithTheme". It would appear that there is an error in the CSS file of this theme that is causing the state field issue that you are ref...
by Dave
Thu Jun 13, 2019 7:23 am
Forum: Report a Bug
Topic: Timeline Error
Replies: 5
Views: 204

Re: Timeline Error

You can find an explanation of this behavior in this blog: https://www.allprowebtools.com/allprowebtools-blog/

Additional refinements to the Timeline are already planned for future versions.
by Dave
Thu Jun 06, 2019 9:26 am
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 255

Re: Edit verbiage on review submission page

This page offers functionality for users to input information, there is no page editor for this - although we can make some adjustments in HTML for you. This can be changed in the HTML template found at settings->administrator then edit the template called "Review Template"
by Dave
Mon Jun 03, 2019 2:27 pm
Forum: Help / How to use AllProWebTools
Topic: Selling My Business - How do I transfer my AllProWebTools account to a new owner?
Replies: 2
Views: 256

Re: Selling My Business - How do I transfer my AllProWebTools account to a new owner?

We will also be available to train the new owner and their staff via screenshare! They can request a training anytime by following the steps in this video:

by Dave
Mon Jun 03, 2019 10:22 am
Forum: Report a Bug
Topic: Save and preview screen on emails
Replies: 1
Views: 79

Re: Save and preview screen on emails

Thanks for notifying us of this issue, this has now been addressed.
by Dave
Thu May 30, 2019 11:19 am
Forum: Suggestions / Feature Requests
Topic: Frictionless Recaptcha
Replies: 3
Views: 211

Re: Frictionless Recaptcha

Thanks for this suggestion. We are already looking into this, but we do not yet have an ETA on this feature.
by Dave
Thu May 23, 2019 10:47 am
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.2 (Expected 10-01-2019)
Replies: 0
Views: 154

AllProWebTools Version 5.2 (Expected 10-01-2019)

Base Package ⋅ Who else works here (requested by Chrissanne) ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - loc...
by Dave
Thu May 23, 2019 10:26 am
Forum: Report a Bug
Topic: 301s Not Working
Replies: 5
Views: 206

Re: 301s Not Working

Thank you for the additional improvement suggestions! We have updated the system so that starting and ending slashes '/' will automatically be removed when you enter in the Typed URL. We used to automatically downcase all filenames years ago, but we received numerous complaints that our customers wa...
by Dave
Wed May 22, 2019 3:43 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 359

Re: Shipping Confirmation contact us link error

The verbiage that you are referring to can be found by clicking on "settings" on the main menu and then click on "invoicing". From here click on the tab that says "invoice Email" scroll down and you will see the message that you can edit.
by Dave
Wed May 22, 2019 12:32 pm
Forum: Report a Bug
Topic: 301s Not Working
Replies: 5
Views: 206

Re: 301s Not Working

Redirects should not be entered with a slash '/' at the end of the Typed URL. We have updated the system to no longer accept slashes at the end of a Typed URL. You should edit the existing redirects and remove the slash at the end of the Typed URL An ending slash on the "Redirect URL" is s...
by Dave
Tue May 21, 2019 10:08 am
Forum: Report a Bug
Topic: Our 'Expert' Client List
Replies: 2
Views: 187

Re: Our 'Expert' Client List

Thanks for reporting this. This issue has now been addressed, please confirm if it is working for you now.
by Dave
Tue May 21, 2019 8:41 am
Forum: Help / How to use AllProWebTools
Topic: too many redirects
Replies: 1
Views: 168

Re: too many redirects

This will happen if you set your homepage to hidden. You can correct this by logging into your account and choose "Website" and then "My webpages" from the main menu. Now look through the list and find the page labeled "home page" in blue. Click on the "gear" ...
by Dave
Mon May 20, 2019 1:16 pm
Forum: Suggestions / Feature Requests
Topic: Comment Box Label
Replies: 6
Views: 242

Re: Comment Box Label

Please try it now and you can also include the question mark.
by Dave
Mon May 20, 2019 12:29 pm
Forum: Suggestions / Feature Requests
Topic: Comment Box Label
Replies: 6
Views: 242

Re: Comment Box Label

The field size has been increased to 255 characters for this account - please verify that you can now enter more text.

We will work on the ? issue and let you know when that is available...
by Dave
Mon May 20, 2019 9:48 am
Forum: Suggestions / Feature Requests
Topic: Comment Box Label
Replies: 6
Views: 242

Re: Comment Box Label

We will be happy to look into this for you. Can you please provide the support code for the account that you are currently working on. We would like to add an experimental feature to the account you are working in for you to use.
by Dave
Mon May 20, 2019 8:47 am
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 359

Re: Shipping Confirmation contact us link error

The verbiage that is in the {ORDER DETAILS} is predetermined by the system and which items were purchased, there is currently no way to edit it. We have updated the "Email Invoice" system email template to match the other system emails. You can learn how to edit these yourself as described...
by Dave
Fri May 17, 2019 10:51 am
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 11
Views: 3314

Re: I need help with a sign up form

[tags] leadbox order signup box order sign up box order
by Dave
Tue May 14, 2019 8:42 am
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 359

Re: Shipping Confirmation contact us link error

You can edit the appearance of your Shipping Confirmation email by choosing "marketing" and then "emails" from the main menu. Scroll through the list of emails and find the one called "[SYSTEM] - Shipping Confirmation Email"/ Click the pencil icon to edit the email and ...
by Dave
Thu May 09, 2019 1:34 pm
Forum: Help / How to use AllProWebTools
Topic: Video Background
Replies: 8
Views: 308

Re: Video Background

I am sorry, we do not have any experience doing this with Vimeo.
by Dave
Mon May 06, 2019 2:31 pm
Forum: Suggestions / Feature Requests
Topic: Feedback on new website builder interface
Replies: 4
Views: 304

Re: Feedback on new website builder interface

Keywords for SEO purposes have been unused for many years now. You can read more about this on this webpage written by yoast (one of the most respected and utilized SEO services available)

https://yoast.com/meta-keywords/
by Dave
Mon May 06, 2019 2:25 pm
Forum: Report a Bug
Topic: Roundcube deleted all our settings???
Replies: 1
Views: 145

Re: Roundcube deleted all our settings???

We have performed a major server upgrade. I will pull all of your settings over within the next few hours and then let you know.
by Dave
Fri May 03, 2019 9:11 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2464

Re: webmail auto reply

In order to help you further with this, we will need to do a Support Screenshare. Here is a video that will show you how to start a Support Screenshare:

by Dave
Tue Apr 30, 2019 10:48 am
Forum: Help / How to use AllProWebTools
Topic: optin form html code
Replies: 1
Views: 136

Re: optin form html code

We do not recommend using raw HTML forms as much of the functionality will be lost. This includes dynamic thank you messages, updates when new fields are added, and how the form reacts when a user does not enter all of the info correctly. The most important concern is that your forms may no longer w...
by Dave
Tue Apr 23, 2019 9:34 am
Forum: Report a Bug
Topic: redirects not working
Replies: 1
Views: 152

Re: redirects not working

It does appear that you have configured the redirects correctly. You are working in a clone build of a live website for the purpose of creating a new theme to be applied to the live website at a later date. For this reason, the development install that you have will not be fully functional when it c...

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