Search found 790 matches

by Dave
Wed Nov 25, 2020 11:45 am
Forum: Help / How to use AllProWebTools
Topic: How many Emails can APWT SMTP send out at once?
Replies: 2
Views: 6

Re: How many Emails can APWT SMTP send out at once?

New accounts have their send rate throttled as they start to send out emails. Over time, their sender reputation rises as trust is built. Reputation scores can reach full potential within 24 hours and is based on the number of email you have sent. You can view your Reputation Report from the main me...
by Dave
Wed Nov 18, 2020 1:51 pm
Forum: Report a Bug
Topic: Email Marketing Campaign starts over when I add another campaign to contact
Replies: 3
Views: 1101

Re: Email Marketing Campaign starts over when I add another campaign to contact

This issue has been addressed. Please test it out and let us know if it is working as you expected.

Thanks for reporting this!
by Dave
Mon Nov 16, 2020 11:45 am
Forum: Help / How to use AllProWebTools
Topic: Facebook Lead Box Field
Replies: 1
Views: 74

Re: Facebook Lead Box Field

The standard field names as Facebook defaults to should work for the following fields: "full_name" or "name" email company_name phone_number street_address city state zip_code country Any other fields that you want to use, should be created as "custom fields" in AllProWebTools as explained here: Od6...
by Dave
Fri Nov 13, 2020 9:20 am
Forum: Report a Bug
Topic: Email Marketing Campaign starts over when I add another campaign to contact
Replies: 3
Views: 1101

Re: Email Marketing Campaign starts over when I add another campaign to contact

We will investigate this issue and get back to you soon.
by Dave
Fri Nov 13, 2020 9:18 am
Forum: Help / How to use AllProWebTools
Topic: Populate a PDF
Replies: 1
Views: 931

Re: Populate a PDF

AllProWebTools provides the ability to export your data in a universally accepted format known as a CSV. Once you have exported your data, the ability to create a PDF rests with docusign or any other program you choose to use to import CSV files. A quick search on Google for: "docusign import csv" f...
by Dave
Thu Nov 12, 2020 1:11 pm
Forum: Report a Bug
Topic: New customers are not able to place orders
Replies: 2
Views: 1138

Re: New customers are not able to place orders

There was previously a default selection on this screen for USA customers - which caused the correct states to be shown. In response to the issue reported here: http://allprowebtools.com/forum/viewtopic.php?f=3&t=4407 an adjustment was made to your account to no longer provide the default of USA for...
by Dave
Thu Oct 29, 2020 9:33 am
Forum: Report a Bug
Topic: Unmatched emails not updating
Replies: 1
Views: 362

Re: Unmatched emails not updating

It appears that your Timeline setting has been turned off for each of your email addresses. This video shows how to fix this:

by Dave
Tue Oct 27, 2020 11:44 am
Forum: Help / How to use AllProWebTools
Topic: Emailing a survey
Replies: 4
Views: 614

Re: Emailing a survey

A comment section is not currently available for surveys
by Dave
Tue Oct 27, 2020 11:40 am
Forum: Suggestions / Feature Requests
Topic: Appointment Scheduler
Replies: 1
Views: 492

Re: Appointment Scheduler

The Calendar Product was built with the intention of selling time slots to your website visitors. For instance: Therapeutic Massage Tanning Salons Personal Trainers Business Coaches Etc. In order to make an appointment, these industries charge for blocks of time and can take full payment online to r...
by Dave
Tue Oct 27, 2020 11:17 am
Forum: Suggestions / Feature Requests
Topic: Splash page for people with no membership access
Replies: 5
Views: 1107

Re: Splash page for people with no membership access

This video explains how to use this new feature:

by Dave
Fri Oct 23, 2020 4:30 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 1274

Re: International Order charged no shipping fee

After implementing this new patch to prevent orders marked as 'US' country without a valid US state, it was discovered that 4 customers today ignored the warning and were still allowed to enter their credit card and complete the order - with no shipping at all. This is the screen they were presented...
by Dave
Fri Oct 23, 2020 2:40 pm
Forum: Help / How to use AllProWebTools
Topic: Problem with setting up plugin for word press
Replies: 4
Views: 511

Re: Problem with setting up plugin for word press

We will be happy to look into this for you. Please enter your wordpress login and password into your AllProWebTools account as shown in this video:

by Dave
Thu Oct 22, 2020 8:23 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Report
Replies: 1
Views: 274

Re: Membership Report

You can run this report by clicking where it says "Membership Report" when viewing your list of members as indicated in the image below. From this report page, you can download the complete CSV and organize and sort the data to be printed as you like.
member-report.png
member-report.png (29.33 KiB) Viewed 271 times
by Dave
Thu Oct 22, 2020 6:56 pm
Forum: Help / How to use AllProWebTools
Topic: Problem with setting up plugin for word press
Replies: 4
Views: 511

Re: Problem with setting up plugin for word press

We have clicked your link and requested access to the file. You should get a notification in your Google account to permit us to view your link.
cary-access.png
cary-access.png (37.64 KiB) Viewed 509 times
by Dave
Thu Oct 22, 2020 5:56 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 1274

Re: International Order charged no shipping fee

Investigation of this issue showed evidence of some customers changing their country before the order was placed to access a lower shipping fee - then changing the country back after the order was placed so that the package would be delivered to the correct location. There may have also been data en...
by Dave
Tue Oct 20, 2020 10:00 am
Forum: Report a Bug
Topic: CRM Error Code #994
Replies: 1
Views: 343

Re: CRM Error Code #994

Thanks for reporting this. This issue has been addressed.
by Dave
Mon Oct 19, 2020 9:52 am
Forum: Suggestions / Feature Requests
Topic: Scheduling of Individual Emails
Replies: 1
Views: 488

Re: Scheduling of Individual Emails

Thanks! That is a great idea. Are there any other users who would like to see this feature?
by Dave
Thu Oct 15, 2020 9:25 am
Forum: Report a Bug
Topic: Unable to click on contact
Replies: 1
Views: 563

Re: Unable to click on contact

When you are on that screen, try holding down the "CTRL" button your your keyboard and tap the zero key. If that does not correct the issue, please start a screenshare so that we can help you further. This video will show you how to start a screenshare:

by Dave
Sun Oct 11, 2020 7:03 pm
Forum: Suggestions / Feature Requests
Topic: Splash page for people with no membership access
Replies: 5
Views: 1107

Re: Splash page for people with no membership access

This feature will be included in version 5.6. You can learn more about this version and when it will become available here: viewtopic.php?f=5&t=4239
by Dave
Fri Oct 09, 2020 6:57 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.7 (Expected 02-01-2021)
Replies: 0
Views: 1554

AllProWebTools Version 5.7 (Expected 02-01-2021)

Base Package Bootstrap 4 New default website layout All HTML system templates (plgs) to WYSIWYG Header and Footer templates to WYSIWYG Logo uploader with auto sizing for favicon, invoice logo, website logo, etc Who else works here (requested by Chrissanne) Leadboxes and Contact Forms now have an em...
by Dave
Sat Sep 26, 2020 9:41 am
Forum: Help / How to use AllProWebTools
Topic: Emailing a survey
Replies: 4
Views: 614

Re: Emailing a survey

It is possible to create a survey and embed it on your website. You can email your clients with a link to the page on your website where they can take the survey.
by Dave
Wed Sep 23, 2020 10:02 am
Forum: Help / How to use AllProWebTools
Topic: Switch to Drag & Drop?
Replies: 1
Views: 455

Re: Switch to Drag & Drop?

There is most likely a way to fix this, but we will need to do it quickly. Please start a Support Screenshare so we can work on this with you. Here are instructions to start a ScreenShare:

by Dave
Thu Sep 17, 2020 1:54 pm
Forum: Suggestions / Feature Requests
Topic: Auto Start Date for Email Campaigns
Replies: 4
Views: 978

Re: Auto Start Date for Email Campaigns

If you start another ScreenShare I would like to help you personally, not Tommie.
by Dave
Wed Sep 16, 2020 7:16 pm
Forum: Suggestions / Feature Requests
Topic: Auto Start Date for Email Campaigns
Replies: 4
Views: 978

Re: Auto Start Date for Email Campaigns

If I am understanding your needs correctly, this is already possible in your AllProWebTools account. Please start a Support Screenshare to be shown exactly how this can be accomplished. This video shows how to start a Support Screenshare:

by Dave
Tue Sep 15, 2020 11:55 am
Forum: Report a Bug
Topic: Error with Invoices attached to contracts
Replies: 3
Views: 823

Re: Error with Invoices attached to contracts

You have configured your product to be available "locally" - this feature works in conjunction with your Delivery Shipping options. Since you do not have any Shipping options configured, your "local" product is not available to anyone anywhere. You should go into your product settings and turn off t...
by Dave
Mon Aug 31, 2020 12:28 pm
Forum: Suggestions / Feature Requests
Topic: Splash page for people with no membership access
Replies: 5
Views: 1107

Re: Splash page for people with no membership access

The system is designed to take the user to the login page so that they can login to access the members only webpage. The login page is customizable, so you can add anything that you like to it by going to "settings"->"administrator" end then editing the file called "Login Template"
by Dave
Mon Aug 31, 2020 11:16 am
Forum: Report a Bug
Topic: Error with Invoices attached to contracts
Replies: 3
Views: 823

Re: Error with Invoices attached to contracts

Please provide additional information about how this invoice was created, or start a Support Screenshare so that you can demonstrate how to reproduce this issue. Additional information that would help would include: - Does this happen with all of your invoices? - Has this just recently started happe...
by Dave
Mon Aug 31, 2020 11:12 am
Forum: Report a Bug
Topic: Sign Up box "Dynamic Message" Error
Replies: 1
Views: 550

Re: Sign Up box "Dynamic Message" Error

This video explains how to setup an email campaign:

by Dave
Mon Aug 24, 2020 12:21 pm
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 761

Re: One of my redirected links says "Your Connection Is Not Private"

We charge $1.00 / month to host a domain.
by Dave
Fri Aug 21, 2020 8:46 am
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 761

Re: One of my redirected links says "Your Connection Is Not Private"

It looks like you have a domain name libertyneverstartagain.net that redirects to libertyneverstartagain.com. Everything about the libertyneverstartagain.com appears to be setup properly and is working. It is only when you use the libertyneverstartagain.net link that there is a problem. It appears t...
by Dave
Wed Aug 19, 2020 9:45 am
Forum: Help / How to use AllProWebTools
Topic: Java Script in TinyMCE
Replies: 4
Views: 749

Re: Java Script in TinyMCE

Please provide the URL so that we can inspect the code.
by Dave
Wed Aug 19, 2020 9:22 am
Forum: Help / How to use AllProWebTools
Topic: Java Script in TinyMCE
Replies: 4
Views: 749

Re: Java Script in TinyMCE

It is possible to use javascript. Please include more details about what you are doing and the problem you are encountering.
by Dave
Tue Aug 11, 2020 3:10 pm
Forum: Report a Bug
Topic: FB Message Not Posted
Replies: 4
Views: 781

Re: FB Message Not Posted

Is it possible that you replied to your Facebook message more than 24 hours from when they contacted you? Facebook has a policy that limits responses from AllProWebTools to within 24 hours of the last time the person messaged you. You can read the policy here: https://developers.facebook.com/docs/me...
by Dave
Tue Aug 11, 2020 12:56 pm
Forum: Report a Bug
Topic: Emails Gone from AllPro
Replies: 2
Views: 585

Re: Emails Gone from AllPro

Please attach a screenshot so that we can understand where you are seeing this.
by Dave
Tue Aug 11, 2020 9:46 am
Forum: Report a Bug
Topic: Contract Short Code Mix Up
Replies: 1
Views: 537

Re: Contract Short Code Mix Up

Thanks for reporting this. This is a known limitation as the contract system is using the currently logged in customer to pull the contract info. It is not possible to be logged in as 2 different customers at the same time. Your web browser can only distinguish one logged in user. You can avoid this...
by Dave
Fri Aug 07, 2020 9:07 am
Forum: Report a Bug
Topic: Pay Order Button not working
Replies: 1
Views: 527

Re: Pay Order Button not working

Thanks for reporting this.

This issue has been addressed.
by Dave
Thu Aug 06, 2020 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 895

Re: How to refund PayPal orders!

Thanks for posting the error code, but this screenshot was taken 2 days ago. We will need a more recent screenshot as the newer error message will contain ADDITIONAL information that will assist us in understanding the issue.
by Dave
Thu Aug 06, 2020 9:55 am
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 895

Re: How to refund PayPal orders!

We have just processed a test order and refund via paypal in your account. Please take a look at this order: https://c173.allprowebtools-s1.com/console5.4/order.php?order_id=54114 You will see in the "notes" section that a refund was processed and a refund invoice# of 54115 was generated which will ...
by Dave
Thu Jul 30, 2020 7:58 pm
Forum: Report a Bug
Topic: User profile image showing on lead notification
Replies: 1
Views: 380

Re: User profile image showing on lead notification

Thanks for reporting this. This issue has been addressed.
by Dave
Wed Jul 29, 2020 10:06 am
Forum: Help / How to use AllProWebTools
Topic: Conditional Menu
Replies: 1
Views: 1499

Re: Conditional Menu

There is a separate menubar for customers who are logged into their account. You can learn more about that here: Zs_Ja2CV33A You can also create a separate page with no menubar by going to the settings for your webpage and flipping the switch to turn off the theme for that particular webpage. By doi...
by Dave
Wed Jul 29, 2020 9:59 am
Forum: Report a Bug
Topic: Multiple Timeline Notifications For Sent Estimates
Replies: 2
Views: 428

Re: Multiple Timeline Notifications For Sent Estimates

The log shows that the email is actually being sent twice. So that we can investigate this further, please describe the steps that you are taking to send the estimate. Is it possible that the "send" button is being clicked twice or that the page is being refreshed? Has this always happened? When did...
by Dave
Fri Jul 24, 2020 8:04 am
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 4
Views: 1671

Re: My sending reputation is falling, but I don't know why.

I do not expect any problems, but keep an eye on it and let us know!
by Dave
Tue Jul 21, 2020 9:35 pm
Forum: Help / How to use AllProWebTools
Topic: Video hosting/ Campaign from Video
Replies: 2
Views: 1148

Re: Video hosting/ Campaign from Video

Another thought might be to display a discount code or a special website address in the video 75% of the way through. This way if someone makes it that far, they can apply for the special offer and be directed to a signup form. Even if they have already entered their information on a different signu...
by Dave
Tue Jul 21, 2020 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 4
Views: 1671

Re: My sending reputation is falling, but I don't know why.

We are so glad to hear that you are keeping a watch on your sending reputation!

Since you have had your account for many years, the score had become inaccurate. I just went ahead and cleared your score so it is like new.

You should be good to go now!
by Dave
Sun Jul 19, 2020 9:47 pm
Forum: Help / How to use AllProWebTools
Topic: Video hosting/ Campaign from Video
Replies: 2
Views: 1148

Re: Video hosting/ Campaign from Video

I am not aware of any way of accomplishing this or a way to build this feature. We would also need a number of other clients to request this in order to cover the costs of building such a feature.
by Dave
Wed Jul 08, 2020 1:57 pm
Forum: Report a Bug
Topic: Contacts List - Not Behaving Properly
Replies: 2
Views: 839

Re: Contacts List - Not Behaving Properly

Thanks so much for the detailed explanation - it really helps us! I have just logged into your account and I am able to filter and see more than 10 results. I am wondering if this worked for you in the past? I am also wondering if it works for you on a different computer and/or different web browser...
by Dave
Tue Jul 07, 2020 3:19 pm
Forum: Report a Bug
Topic: June MER sales don't match dashboard summary "income"
Replies: 4
Views: 964

Re: June MER sales don't match dashboard summary "income"

The income listed on the main dashboard is strictly counting all payments made to you during the month and does not subtract any refunds made. You can click on this total to get a complete detail of all income that was totaled to arrive at that sum. The Net Sales report totals income from orders and...
by Dave
Tue Jul 07, 2020 2:23 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 3
Views: 1343

Re: autoship order did not trigger to process

order number 48513 is dated 11/8/2019 and order number 51120 is dated 3/8/2020.

It appears that the autoship will generate a new order tonight 7/7/2020 which will be dated 7/8/2020 (due to timezone differences between HST and MDT). Please let us know if the order is not created.