Search found 768 matches

by Dave
Wed Sep 23, 2020 10:02 am
Forum: Help / How to use AllProWebTools
Topic: Switch to Drag & Drop?
Replies: 1
Views: 5

Re: Switch to Drag & Drop?

There is most likely a way to fix this, but we will need to do it quickly. Please start a Support Screenshare so we can work on this with you. Here are instructions to start a ScreenShare:

by Dave
Thu Sep 17, 2020 1:54 pm
Forum: Suggestions / Feature Requests
Topic: Auto Start Date for Email Campaigns
Replies: 4
Views: 24

Re: Auto Start Date for Email Campaigns

If you start another ScreenShare I would like to help you personally, not Tommie.
by Dave
Wed Sep 16, 2020 7:16 pm
Forum: Suggestions / Feature Requests
Topic: Auto Start Date for Email Campaigns
Replies: 4
Views: 24

Re: Auto Start Date for Email Campaigns

If I am understanding your needs correctly, this is already possible in your AllProWebTools account. Please start a Support Screenshare to be shown exactly how this can be accomplished. This video shows how to start a Support Screenshare:

by Dave
Tue Sep 15, 2020 11:55 am
Forum: Report a Bug
Topic: Error with Invoices attached to contracts
Replies: 3
Views: 139

Re: Error with Invoices attached to contracts

You have configured your product to be available "locally" - this feature works in conjunction with your Delivery Shipping options. Since you do not have any Shipping options configured, your "local" product is not available to anyone anywhere. You should go into your product settings and turn off t...
by Dave
Mon Aug 31, 2020 12:28 pm
Forum: Suggestions / Feature Requests
Topic: Splash page for people with no membership access
Replies: 2
Views: 29

Re: Splash page for people with no membership access

The system is designed to take the user to the login page so that they can login to access the members only webpage. The login page is customizable, so you can add anything that you like to it by going to "settings"->"administrator" end then editing the file called "Login Template"
by Dave
Mon Aug 31, 2020 11:16 am
Forum: Report a Bug
Topic: Error with Invoices attached to contracts
Replies: 3
Views: 139

Re: Error with Invoices attached to contracts

Please provide additional information about how this invoice was created, or start a Support Screenshare so that you can demonstrate how to reproduce this issue. Additional information that would help would include: - Does this happen with all of your invoices? - Has this just recently started happe...
by Dave
Mon Aug 31, 2020 11:12 am
Forum: Report a Bug
Topic: Sign Up box "Dynamic Message" Error
Replies: 1
Views: 33

Re: Sign Up box "Dynamic Message" Error

This video explains how to setup an email campaign:

by Dave
Mon Aug 24, 2020 12:21 pm
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 66

Re: One of my redirected links says "Your Connection Is Not Private"

We charge $1.00 / month to host a domain.
by Dave
Fri Aug 21, 2020 8:46 am
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 66

Re: One of my redirected links says "Your Connection Is Not Private"

It looks like you have a domain name libertyneverstartagain.net that redirects to libertyneverstartagain.com. Everything about the libertyneverstartagain.com appears to be setup properly and is working. It is only when you use the libertyneverstartagain.net link that there is a problem. It appears t...
by Dave
Wed Aug 19, 2020 9:45 am
Forum: Help / How to use AllProWebTools
Topic: Java Script in TinyMCE
Replies: 4
Views: 59

Re: Java Script in TinyMCE

Please provide the URL so that we can inspect the code.
by Dave
Wed Aug 19, 2020 9:22 am
Forum: Help / How to use AllProWebTools
Topic: Java Script in TinyMCE
Replies: 4
Views: 59

Re: Java Script in TinyMCE

It is possible to use javascript. Please include more details about what you are doing and the problem you are encountering.
by Dave
Tue Aug 11, 2020 3:10 pm
Forum: Report a Bug
Topic: FB Message Not Posted
Replies: 4
Views: 70

Re: FB Message Not Posted

Is it possible that you replied to your Facebook message more than 24 hours from when they contacted you? Facebook has a policy that limits responses from AllProWebTools to within 24 hours of the last time the person messaged you. You can read the policy here: https://developers.facebook.com/docs/me...
by Dave
Tue Aug 11, 2020 12:56 pm
Forum: Report a Bug
Topic: Emails Gone from AllPro
Replies: 2
Views: 39

Re: Emails Gone from AllPro

Please attach a screenshot so that we can understand where you are seeing this.
by Dave
Tue Aug 11, 2020 9:46 am
Forum: Report a Bug
Topic: Contract Short Code Mix Up
Replies: 1
Views: 30

Re: Contract Short Code Mix Up

Thanks for reporting this. This is a known limitation as the contract system is using the currently logged in customer to pull the contract info. It is not possible to be logged in as 2 different customers at the same time. Your web browser can only distinguish one logged in user. You can avoid this...
by Dave
Fri Aug 07, 2020 9:07 am
Forum: Report a Bug
Topic: Pay Order Button not working
Replies: 1
Views: 32

Re: Pay Order Button not working

Thanks for reporting this.

This issue has been addressed.
by Dave
Thu Aug 06, 2020 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 66

Re: How to refund PayPal orders!

Thanks for posting the error code, but this screenshot was taken 2 days ago. We will need a more recent screenshot as the newer error message will contain ADDITIONAL information that will assist us in understanding the issue.
by Dave
Thu Aug 06, 2020 9:55 am
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 66

Re: How to refund PayPal orders!

We have just processed a test order and refund via paypal in your account. Please take a look at this order: https://c173.allprowebtools-s1.com/console5.4/order.php?order_id=54114 You will see in the "notes" section that a refund was processed and a refund invoice# of 54115 was generated which will ...
by Dave
Thu Jul 30, 2020 7:58 pm
Forum: Report a Bug
Topic: User profile image showing on lead notification
Replies: 1
Views: 33

Re: User profile image showing on lead notification

Thanks for reporting this. This issue has been addressed.
by Dave
Wed Jul 29, 2020 10:06 am
Forum: Help / How to use AllProWebTools
Topic: Conditional Menu
Replies: 1
Views: 1048

Re: Conditional Menu

There is a separate menubar for customers who are logged into their account. You can learn more about that here: Zs_Ja2CV33A You can also create a separate page with no menubar by going to the settings for your webpage and flipping the switch to turn off the theme for that particular webpage. By doi...
by Dave
Wed Jul 29, 2020 9:59 am
Forum: Report a Bug
Topic: Multiple Timeline Notifications For Sent Estimates
Replies: 2
Views: 40

Re: Multiple Timeline Notifications For Sent Estimates

The log shows that the email is actually being sent twice. So that we can investigate this further, please describe the steps that you are taking to send the estimate. Is it possible that the "send" button is being clicked twice or that the page is being refreshed? Has this always happened? When did...
by Dave
Fri Jul 24, 2020 8:04 am
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 4
Views: 952

Re: My sending reputation is falling, but I don't know why.

I do not expect any problems, but keep an eye on it and let us know!
by Dave
Tue Jul 21, 2020 9:35 pm
Forum: Help / How to use AllProWebTools
Topic: Video hosting/ Campaign from Video
Replies: 2
Views: 624

Re: Video hosting/ Campaign from Video

Another thought might be to display a discount code or a special website address in the video 75% of the way through. This way if someone makes it that far, they can apply for the special offer and be directed to a signup form. Even if they have already entered their information on a different signu...
by Dave
Tue Jul 21, 2020 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 4
Views: 952

Re: My sending reputation is falling, but I don't know why.

We are so glad to hear that you are keeping a watch on your sending reputation!

Since you have had your account for many years, the score had become inaccurate. I just went ahead and cleared your score so it is like new.

You should be good to go now!
by Dave
Sun Jul 19, 2020 9:47 pm
Forum: Help / How to use AllProWebTools
Topic: Video hosting/ Campaign from Video
Replies: 2
Views: 624

Re: Video hosting/ Campaign from Video

I am not aware of any way of accomplishing this or a way to build this feature. We would also need a number of other clients to request this in order to cover the costs of building such a feature.
by Dave
Wed Jul 08, 2020 1:57 pm
Forum: Report a Bug
Topic: Contacts List - Not Behaving Properly
Replies: 2
Views: 426

Re: Contacts List - Not Behaving Properly

Thanks so much for the detailed explanation - it really helps us! I have just logged into your account and I am able to filter and see more than 10 results. I am wondering if this worked for you in the past? I am also wondering if it works for you on a different computer and/or different web browser...
by Dave
Tue Jul 07, 2020 3:19 pm
Forum: Report a Bug
Topic: June MER sales don't match dashboard summary "income"
Replies: 4
Views: 420

Re: June MER sales don't match dashboard summary "income"

The income listed on the main dashboard is strictly counting all payments made to you during the month and does not subtract any refunds made. You can click on this total to get a complete detail of all income that was totaled to arrive at that sum. The Net Sales report totals income from orders and...
by Dave
Tue Jul 07, 2020 2:23 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 3
Views: 837

Re: autoship order did not trigger to process

order number 48513 is dated 11/8/2019 and order number 51120 is dated 3/8/2020.

It appears that the autoship will generate a new order tonight 7/7/2020 which will be dated 7/8/2020 (due to timezone differences between HST and MDT). Please let us know if the order is not created.
by Dave
Tue Jul 07, 2020 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 612

Re: how to add our email contact to website footer

You can do a Google search for "allprowebtools stylesheet" and the first result will provide instructions.

You can put the code at the very bottom of the stylesheet
by Dave
Mon Jul 06, 2020 9:21 am
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 612

Re: how to add our email contact to website footer

The spacing is part of your website theme. You can remove the padding with by adding this code to the bottom of you stylesheet:

Code: Select all

address {
	margin-bottom: 0px;
}
by Dave
Fri Jul 03, 2020 1:39 pm
Forum: Report a Bug
Topic: Upload image & files
Replies: 1
Views: 305

Re: Upload image & files

This message will occur if you are trying to upload a file that is too large. Please observe the notification at the top of the upload screen:
Screenshot from 2020-07-03 15-38-54.png
Screenshot from 2020-07-03 15-38-54.png (27.74 KiB) Viewed 303 times
by Dave
Fri Jul 03, 2020 1:37 pm
Forum: Help / How to use AllProWebTools
Topic: Auto expand menubar on mobile devices
Replies: 6
Views: 1315

Re: Auto expand menubar on mobile devices

The code that you have provided WILL automatically be there - if the parent menubar item has no content on the page and is only being used as a parent menu item. If you put content on the page, then what is actually happening when someone clicks on the parent item is that the browser is being redire...
by Dave
Fri Jun 26, 2020 1:40 pm
Forum: Suggestions / Feature Requests
Topic: Frictionless Recaptcha
Replies: 5
Views: 2872

Re: Frictionless Recaptcha

by Dave
Mon Jun 22, 2020 12:43 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 657

Re: Google Calendar Integration not working since Updating to 5.5

This video explains how to setup products with calendars so your website visitors can schedule time with you:

by Dave
Fri Jun 19, 2020 7:27 am
Forum: Suggestions / Feature Requests
Topic: Mobile Drop Down Menu (not auto display)
Replies: 1
Views: 999

Re: Mobile Drop Down Menu (not auto display)

The recommended solution for this can be found here: viewtopic.php?f=1&t=4131
by Dave
Wed Jun 17, 2020 9:39 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 657

Re: Google Calendar Integration not working since Updating to 5.5

Please be sure to follow the instructions for each user as explained in this video:

by Dave
Sun Jun 14, 2020 4:15 pm
Forum: Help / How to use AllProWebTools
Topic: How to discount international shipping
Replies: 3
Views: 345

Re: How to discount international shipping

Thanks for bringing this to our attention. The release notes have been updated to more accurately describe the functionality as follows:

"International shipping flat rate if cart over amount (ex: $10 shipping if you spend over $100)"
by Dave
Fri Jun 12, 2020 1:43 pm
Forum: Report a Bug
Topic: Sign up box #17 missing
Replies: 1
Views: 306

Re: Sign up box #17 missing

You are looking at the Campaign screen. The Signup boxes can be found on the Signup box screen. Go to the main menu and then: contacts->signup boxes
by Dave
Fri Jun 12, 2020 1:38 pm
Forum: Help / How to use AllProWebTools
Topic: How to discount international shipping
Replies: 3
Views: 345

Re: How to discount international shipping

I can see the feature that you are asking about in the screenshot that you provided.
by Dave
Wed Jun 10, 2020 7:49 am
Forum: Help / How to use AllProWebTools
Topic: How to fix abandoned cart email
Replies: 2
Views: 281

Re: How to fix abandoned cart email

The purpose of the abandoned cart email is to encourage a newcomer to try your product or service for the first time. Are you asking to configure your account to allow visitors to intentionally come to your website each month and abandon a cart knowing that they can get a discount every month?
by Dave
Wed Jun 10, 2020 7:39 am
Forum: Report a Bug
Topic: Facebook Pixel stopped working
Replies: 5
Views: 562

Re: Facebook Pixel stopped working

We will be happy to look into this for you, please provide administrative access to your Facebook account.
by Dave
Mon Jun 08, 2020 7:17 pm
Forum: Help / How to use AllProWebTools
Topic: Clean up duplicate Client Marketing Sources?
Replies: 1
Views: 235

Re: Clean up duplicate Client Marketing Sources?

Your duplicates are all cleared!
by Dave
Mon Jun 08, 2020 6:52 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 657

Re: Google Calendar Integration not working since Updating to 5.5

In AllProWebTools version 5.5, Google is requiring that all linked Google Calendar accounts must be re-linked. This applies to AllProWebTools user accounts AND the Google Calendar account linked in the AllProWebTools integrations area. AllProWebTools user accounts : If you are looking for individual...
by Dave
Mon Jun 08, 2020 9:54 am
Forum: Report a Bug
Topic: Facebook Debugger Warnings
Replies: 1
Views: 291

Re: Facebook Debugger Warnings

This happens when you do not specify your Facebook image for that page. This is found in the webpages "settings" here:
fb-image.png
fb-image.png (154.64 KiB) Viewed 286 times
TAGS: facebook image og:image facebook graph image
by Dave
Sat Jun 06, 2020 12:25 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 534

Re: Cannot access the Forum

Thanks for that additional information!

It is recommended to logout the first user before logging back in with another user.
by Dave
Thu Jun 04, 2020 5:42 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 534

Re: Cannot access the Forum

I have reset your permissions again - and I have verified that at this moment - you have access to the forum. I noticed that they had all been cleared out again. Out of hundreds of users on this forum, you are the only one experiencing this issue. When you login to the forum, are you making any chan...
by Dave
Tue Jun 02, 2020 1:28 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 15
Views: 5867

Re: Sign up form - field order

This feature is now available in version 5.5, as shown here: viewtopic.php?f=5&t=4224&p=9277
by Dave
Tue Jun 02, 2020 11:11 am
Forum: Help / How to use AllProWebTools
Topic: A way to clean up the contacts
Replies: 3
Views: 1498

Re: A way to clean up the contacts

The new method for "merging" a tag is to copy "tag A" into "tag B" (this results in tag B containing everything that was in tag A and tag B) - then you can simply delete tag A if you wish.

We have found that offering this functionality is more intuitive for the majority of our users.
by Dave
Tue Jun 02, 2020 10:56 am
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 534

Re: Cannot access the Forum

Your permissions have been reset, please try logging in to the forum again.
by Dave
Sun May 31, 2020 7:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 394

Re: How to check most recent Marketing email sends

The report page that you are looking at has a title at the top that looks like this: campaign-stats.png It is showing which action will occur next (the step) for each contact and on what date. If there are no more actions to be taken, it just shows the last action take and when. Your campaign is con...