Search found 86 matches

by Stephanieo2940
Thu Mar 04, 2021 2:37 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

Awesome! Thank you SO much for your help. Hopefully my sending reputation will finally stop dropping now.
by Stephanieo2940
Wed Mar 03, 2021 6:00 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

Thanks! Now, to make sure I understand the situation correctly: if I send an email to everyone in my Newsletter Subscriber tag, and one of the contacts in that tag is ALSO in the "Suppression" tag, that person will NOT get the email, despite being in a tag to which the email is being sent. Is that c...
by Stephanieo2940
Mon Mar 01, 2021 5:06 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

Thank you so much, Ashlynn!

I got most of the way through the instructions without a hitch, but the “suppression by tag” section seems to have disappeared. Does anyone know where it went or what replaced it?

Here’s the video I watched. https://www.youtube.com/watch?v=BMXa3jKqPCg

Thanks in advance!
by Stephanieo2940
Tue Feb 23, 2021 7:43 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

Now that I have the clean list, what's the most efficient way to get it into my APWT account without: 1. Getting a bunch of duplicates due to re-uploading contacts who are already in my APWT system, or 2. Having a bunch of untagged contacts? Or would it be more efficient to just compare the cleaned ...
by Stephanieo2940
Fri Feb 19, 2021 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

My sending reputation is now zero, and I can't send emails. Please tell me how I can fix this.

Thanks.
by Stephanieo2940
Thu Jan 28, 2021 3:09 pm
Forum: Help / How to use AllProWebTools
Topic: Can you have multiple different memberships?
Replies: 4
Views: 757

Re: Can you have multiple different memberships?

Thanks, Dave! This will save me some time.
by Stephanieo2940
Wed Jan 27, 2021 8:10 pm
Forum: Help / How to use AllProWebTools
Topic: Can you have multiple different memberships?
Replies: 4
Views: 757

Re: Can you have multiple different memberships?

Thanks, Dave! Is it OK if I incorporate this into my course, in the section where I teach people how to sell and deliver their courses through APWT?
by Stephanieo2940
Tue Jan 26, 2021 8:14 pm
Forum: Help / How to use AllProWebTools
Topic: Can you have multiple different memberships?
Replies: 4
Views: 757

Can you have multiple different memberships?

Is it possible to have more than one membership program active in your APWT account? For example, let's say I'm running two coaching programs. One is $100/month and includes one set of content, while the other is a one-time payment of $500 and includes a different set of content. Is it possible to h...
by Stephanieo2940
Tue Jan 26, 2021 7:21 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

UPDATE: My sending reputation has fallen steeply again, and I think temporary bounces might be to blame. It says I've had 47 bounces (including temporary and permanent) in the last 45 days, but the newsletters I sent out in that time showed no permanent bounces. This could be a problem, since I have...
by Stephanieo2940
Thu Oct 01, 2020 5:02 pm
Forum: Suggestions / Feature Requests
Topic: Is it possible to get a discount by making annual payments to APWT?
Replies: 0
Views: 5011

Is it possible to get a discount by making annual payments to APWT?

Hello, One of my provider clients just asked me a good question, and I'd like to know the answer, too: is it possible to purchase a year's subscription to AllPro for a lower price than the monthly rate? I know some software providers offer that option, but I didn't see that option in AllPro. Thanks ...
by Stephanieo2940
Wed Aug 26, 2020 3:41 pm
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 1709

Re: One of my redirected links says "Your Connection Is Not Private"

Thanks. I'll discuss this with the client who owns the domain, and get back to you.
by Stephanieo2940
Fri Aug 21, 2020 2:49 pm
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 1709

Re: One of my redirected links says "Your Connection Is Not Private"

Thanks, Dave. What would it cost to host libertyneverstartagain.net with AllProWebTools?

The reason we use that URL is just to have a shorter URL with which we can send people to a specific page on the site.
by Stephanieo2940
Mon Aug 17, 2020 6:37 pm
Forum: Report a Bug
Topic: One of my redirected links says "Your Connection Is Not Private"
Replies: 4
Views: 1709

One of my redirected links says "Your Connection Is Not Private"

Hello, One of my provider clients, whose account number is "c3430", has this link on his website: www.libertyneverstartagain.net That link is supposed to redirect to https://www.libertyneverstartagain.com/Wealth-Health-Freedom-for-Realtors/ When I type the URL into the search bar, or when I put it i...
by Stephanieo2940
Wed Jul 22, 2020 2:49 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

Re: My sending reputation is falling, but I don't know why.

Thank you so much! It's a relief to hear that it wasn't something I was doing wrong.

Is there anything I can do to keep this problem from coming up again?
by Stephanieo2940
Tue Jul 21, 2020 6:57 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4943

My sending reputation is falling, but I don't know why.

I have not been getting many bounces, and none of my recent emails got spam complaints, but for some reason my sending reputation keeps falling, so I'd like to try to learn the cause of this before it hits zero. Would a low click-through rate cause this? It's starting to look like I might have to do...
by Stephanieo2940
Thu Apr 30, 2020 1:11 pm
Forum: Suggestions / Feature Requests
Topic: Zapier and PieSync integration
Replies: 4
Views: 1715

Re: Zapier and PieSync integration

Good to know. Thanks.
by Stephanieo2940
Thu Apr 30, 2020 12:42 pm
Forum: Suggestions / Feature Requests
Topic: Setting payment recurrence rates on membership sites
Replies: 2
Views: 1944

Re: Setting payment recurrence rates on membership sites

Thanks, Dave. I'm not sure how I didn't see this earlier; sorry for the slow reply!
by Stephanieo2940
Thu Apr 30, 2020 12:39 pm
Forum: Suggestions / Feature Requests
Topic: Zapier and PieSync integration
Replies: 4
Views: 1715

Re: Zapier and PieSync integration

Thanks. I take it PieSync is not currently on the table?
by Stephanieo2940
Thu Apr 30, 2020 12:39 pm
Forum: Suggestions / Feature Requests
Topic: Please restore chat for desktop
Replies: 2
Views: 1256

Re: Please restore chat for desktop

Good to know. Thank you! You might want to add a notification to the "Just send a text message" page that tells people chat will be available during business hours/when a rep is available, so they don't misunderstand the situation like I did.
by Stephanieo2940
Wed Apr 29, 2020 1:31 pm
Forum: Suggestions / Feature Requests
Topic: Zapier and PieSync integration
Replies: 4
Views: 1715

Zapier and PieSync integration

Will APWT be able to integrate with Zapier and PieSync in the foreseeable future? One of my provider clients was asking about that.

Thanks in advance!
by Stephanieo2940
Wed Apr 29, 2020 1:29 pm
Forum: Suggestions / Feature Requests
Topic: Please restore chat for desktop
Replies: 2
Views: 1256

Please restore chat for desktop

I wasn't sure whether to put this in "Feature Requests" or "Report a Bug", since it's a deliberate feature, but has the effect of a bug. :? I tried to use the support chat today, and instead of popping up a chat window like it normally does, it sent me to a window that says "Just send a text message...
by Stephanieo2940
Thu Mar 19, 2020 3:45 pm
Forum: Suggestions / Feature Requests
Topic: Setting payment recurrence rates on membership sites
Replies: 2
Views: 1944

Setting payment recurrence rates on membership sites

Hi, this is Stephanie. As a person who's creating a coaching program for which I'll want to use APWT's membership site tool, I have a suggestion: I - and no doubt some of the coaches I'll help to create group programs - would like to be able to offer a lifetime membership for a single payment. But a...
by Stephanieo2940
Wed Dec 04, 2019 5:13 pm
Forum: Report a Bug
Topic: Video failed to embed in email, email failed to send, system failed to notify me
Replies: 2
Views: 1248

Re: Video failed to embed in email, email failed to send, system failed to notify me

Thanks, Dave. Since inserting the video was an option, I assumed it was a viable one, so now I'll know for next time. I'll check out the video you sent me.
by Stephanieo2940
Thu Nov 28, 2019 4:20 pm
Forum: Report a Bug
Topic: Video failed to embed in email, email failed to send, system failed to notify me
Replies: 2
Views: 1248

Video failed to embed in email, email failed to send, system failed to notify me

As the subject line implies, the last newsletter I sent was a string of disasters. First, I embedded a video in the email, only to discover after I'd sent the email out that the video vanished from the email. Then I sent a correction email with a link to the video, and the system failed to deliver t...
by Stephanieo2940
Tue Sep 10, 2019 7:39 pm
Forum: Report a Bug
Topic: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes
Replies: 9
Views: 2645

Re: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes

Thanks, Noah. I tried that in account c3430, but while it makes "enter" work the way I want it to in the website editor, it still looks wrong on the website itself. I've attached a screen shot to show what happens if I hit "enter" twice to create a new paragraph, as opposed to using shift-enter. APW...
by Stephanieo2940
Tue Sep 03, 2019 1:35 pm
Forum: Report a Bug
Topic: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes
Replies: 9
Views: 2645

Re: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes

Thanks for the clarification on the reasons for the double-spacing. I've never liked automatic paragraph spacing and I probably never will (it ALWAYS wastes more time than it saves when I'm working with text I have to copy and paste), but I can understand why you're doing it. Suggested middle ground...
by Stephanieo2940
Thu Aug 29, 2019 2:27 pm
Forum: Report a Bug
Topic: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes
Replies: 9
Views: 2645

Re: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes

You're welcome. It occurs to me that there's a typo in the info I sent you; instead of "control-C" and "control-shift-C", it should say "control-V" and "control-shift-V".

I tested the editor you linked, and have attached the results.
tiny.cloud paragraph formatting screenshot.png
tiny.cloud paragraph formatting screenshot.png (65.17 KiB) Viewed 2628 times
by Stephanieo2940
Wed Aug 28, 2019 1:38 pm
Forum: Report a Bug
Topic: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes
Replies: 9
Views: 2645

Re: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes

Thanks, Noah! The apostrophe and font issues have been resolved, but the paragraph issue is still happening. I've attached a screenshot to demonstrate. The text in the screenshot explains what happens when I add text or create paragraph breaks in different ways. AllPro paragraph spacing problem.png
by Stephanieo2940
Wed Aug 28, 2019 5:18 am
Forum: Report a Bug
Topic: Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes
Replies: 9
Views: 2645

Can't change font, copy/paste ruins paragraph spacing, and I can't make single apostrophes

Hello, I'm trying to create a web page, and am running into 3 problems, 2 of which are fairly serious. Here's the page in question: http://www.totalsmileprotection.com/The-Dentist-s-L-A-S-S-T-System/ 1. The website builder is turning my single apostrophes into double apostrophes – for example, inste...
by Stephanieo2940
Tue May 07, 2019 6:12 pm
Forum: Suggestions / Feature Requests
Topic: The new "test email" feature takes over 3x longer than the old one
Replies: 2
Views: 1150

The new "test email" feature takes over 3x longer than the old one

I just discovered that I can no longer send test emails from the email builder. This used to be a quick, easy way for me to check and see if there were problems in my email. Now, instead of being able to quickly send messages to all three of my test emails (I have addresses in various email services...
by Stephanieo2940
Mon May 06, 2019 7:34 pm
Forum: Suggestions / Feature Requests
Topic: Feedback on new website builder interface
Replies: 4
Views: 1949

Re: Feedback on new website builder interface

Ah, thanks for the clarification. I didn't realize keywords were not used anymore.
by Stephanieo2940
Mon May 06, 2019 1:20 pm
Forum: Suggestions / Feature Requests
Topic: Feedback on new website builder interface
Replies: 4
Views: 1949

Re: Feedback on new website builder interface

You're welcome, Dave. And thank you! Regarding the SEO, I see an SEO section in the "settings" page, and it has fields for "URL", "Title", and "Description", but not "Keywords". While we're talking about SEO, it occurs to me that it would be great if the SEO "Description" field had a character count...
by Stephanieo2940
Thu May 02, 2019 2:46 pm
Forum: Suggestions / Feature Requests
Topic: Feedback on new website builder interface
Replies: 4
Views: 1949

Feedback on new website builder interface

Hi, this is Stephanie. I've been working on my websites since the latest AllPro upgrade, and I have some feedback re: the new website builder interface. 1. I like that we can now jump straight to "edit", "settings" and "view" in the main webpage list. 2. I do NOT like that saving a page takes me bac...
by Stephanieo2940
Mon Jun 04, 2018 7:55 pm
Forum: Suggestions / Feature Requests
Topic: Tracking who downloaded files, and starting/stopping campaigns based on that
Replies: 2
Views: 1533

Tracking who downloaded files, and starting/stopping campaigns based on that

Hello, My business group and I recently started offering downloadable audios as products on our APWT-hosted site, and it would be great if AllPro could track which contacts downloaded which files. If it could also add tags and start/stop email campaigns based on whether a person downloaded the file,...
by Stephanieo2940
Tue Oct 24, 2017 1:57 pm
Forum: Help / How to use AllProWebTools
Topic: Is there a way to exclude lists of people when I send an email to a list
Replies: 8
Views: 5216

Re: Is there a way to exclude lists of people when I send an email to a list

Having the ability to exclude tags would be very helpful to me. Here's my situation: I am an AllPro provider, and one of my clients is a Realtor who gets leads from her company each month. Trouble is, this company gives her a list of ALL their leads each time, and provides no way to filter by date. ...
by Stephanieo2940
Fri Jun 02, 2017 1:09 pm
Forum: Report a Bug
Topic: Page text getting stuck at a certain color
Replies: 4
Views: 2135

Re: Page text getting stuck at a certain color

Thanks, John. Transferring the page content to another document, deleting all the words on the page, turning the words black in the document into which I'd pasted them, then pasting them back into the WYSIWYG editor worked.
by Stephanieo2940
Thu Jun 01, 2017 4:34 pm
Forum: Report a Bug
Topic: Page text getting stuck at a certain color
Replies: 4
Views: 2135

Re: Page text getting stuck at a certain color

It's still a work in progress, but here it is: http://anthonybliberty.myallprowebtools.com/Truckers/

He just told me he'll want to use a different theme, but I'd like to get an idea of how to avoid or fix this in case it happens again.
by Stephanieo2940
Thu Jun 01, 2017 3:03 pm
Forum: Report a Bug
Topic: Page text getting stuck at a certain color
Replies: 4
Views: 2135

Page text getting stuck at a certain color

Hello, I'm designing a website for a client in APWT, using the Pivot theme, and the text on one page has gotten stuck on green. I can't change the color. I've tried refreshing the page and logging out and back in, but the lime green text won't budge. I've also found that, when it's not insisting on ...
by Stephanieo2940
Thu May 18, 2017 5:11 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 3624

Re: Facebook preview image is always the template image

Good to know. Thank you very much!
by Stephanieo2940
Thu May 18, 2017 1:52 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 3624

Re: Facebook preview image is always the template image

Thanks, Dave! That explains a lot. Would the larger image have to be in the body of the blog post, or does Facebook also look at the image uploaded in the "settings" or "SEO" tab as candidates?
by Stephanieo2940
Thu May 18, 2017 1:49 pm
Forum: Suggestions / Feature Requests
Topic: Social media integration and importing
Replies: 2
Views: 2159

Re: Social media integration and importing

Thanks, Dave. I'll let him know.
by Stephanieo2940
Mon May 15, 2017 4:05 pm
Forum: Suggestions / Feature Requests
Topic: Social media integration and importing
Replies: 2
Views: 2159

Social media integration and importing

Hello, My business partner is currently in the market for a new CRM, and APWT is one of his candidates. He's wondering about its social media integration. Here are the two main features he needs: 1. Importing contacts from social media. (I don't mean from a .csv file; I mean importing them directly ...
by Stephanieo2940
Mon May 15, 2017 3:59 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 3624

Re: Facebook preview image is always the template image

Sorry for the delayed reply; here's one of the posts where I encountered this issue: http://www.coachclientconnection.com/To ... m-Success/
by Stephanieo2940
Mon May 08, 2017 4:22 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 3624

Facebook preview image is always the template image

Hello, I've been noticing a problem with my blog images and Facebook. When I post a link to a blog post on FB, SOMETIMES it will put the blog image I chose in the preview, but most of the time it uses the coffee cup logo that was originally in my site's template. Even if I put an image in the body o...
by Stephanieo2940
Wed Feb 01, 2017 2:46 pm
Forum: Report a Bug
Topic: Ampersand in password automatically replaced
Replies: 4
Views: 3215

Re: Ampersand in password automatically replaced

Thanks, Dave! I just logged into my Coach Client Connection checkout process as a customer to test it, and the ampersand still shows up in the "forgot password" email as -amp-. How do I - and, should the need arise, my customers - edit our account information? So far, I don't see anywhere to edit my...