This is up to you to manage in your lists. You can remove someone from the old campaign before adding to the new campaign by following these instructions:
Search found 144 matches
- Wed Aug 30, 2023 5:20 am
- Forum: Help / How to use AllProWebTools
- Topic: Limit campaigns per contact
- Replies: 2
- Views: 222
- Fri Aug 18, 2023 10:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Live Support
- Replies: 2
- Views: 217
Re: Live Support
You can find all of the current support options offered by AllProWebTools at this link: https://www.allprowebtools.com/Support/
- Thu Jul 27, 2023 6:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Cannot Revise or Update URL on a Web Page
- Replies: 4
- Views: 2260
Re: Cannot Revise or Update URL on a Web Page
The broken page has been copied to web page id 107, and is now appearing on the menubar of your website.
- Thu Jul 13, 2023 9:48 am
- Forum: Report a Bug
- Topic: WYSIWYG Editor Font Issue
- Replies: 5
- Views: 1176
Re: WYSIWYG Editor Font Issue
The font name has now been updated
- Thu Aug 11, 2022 11:15 am
- Forum: Report a Bug
- Topic: Download contacts not working
- Replies: 4
- Views: 2109
Re: Download contacts not working
Are you still experiencing this issue?
- Wed Jun 22, 2022 8:40 am
- Forum: Help / How to use AllProWebTools
- Topic: Correcting page links
- Replies: 6
- Views: 677
Re: Correcting page links
We have corrected these links for you. Please try it again.
- Tue Jun 21, 2022 1:55 pm
- Forum: Help / How to use AllProWebTools
- Topic: Page 2 Incorrect Link issue
- Replies: 4
- Views: 540
Re: Page 2 Incorrect Link issue
You say "there should be nothing linked to page 71" but you have it on your website menubar as shown here:
Have you watched this video on Youtube by searching "AllProWebTools menubar"?
Have you watched this video on Youtube by searching "AllProWebTools menubar"?
- Tue Apr 27, 2021 2:09 pm
- Forum: Suggestions / Feature Requests
- Topic: Membership Module Enhancements
- Replies: 11
- Views: 4444
Re: Membership Module Enhancements
We will be happy to assist you with this. Please provide a screenshot that shows how your Membership Directory page is currently being displayed.
- Fri Nov 20, 2020 11:51 am
- Forum: Help / How to use AllProWebTools
- Topic: buy more save more coupon
- Replies: 4
- Views: 3391
Re: buy more save more coupon
This video explains how to use the coupon code creator:
- Mon Nov 09, 2020 11:42 am
- Forum: Report a Bug
- Topic: Our customers are still being over charged
- Replies: 2
- Views: 2995
Re: Our customers are still being over charged
A Screen Share support will be necessary to assist you with this issue. Here is a video that will help you get access to Screen Share support.
You can learn more about our support policies and available hours here: https://www.allprowebtools.com/Support/
You can learn more about our support policies and available hours here: https://www.allprowebtools.com/Support/
- Fri Oct 30, 2020 2:03 pm
- Forum: Report a Bug
- Topic: orders marked as "reshipped" customers receiving double confirmation emails
- Replies: 1
- Views: 1326
Re: orders marked as "reshipped" customers receiving double confirmation emails
The email log shows that the "mark shipped" button was pressed at 2020-10-29 08:06:36 and then again 4 seconds later at 2020-10-29 08:06:40 . This is intended functionality to send the shipped email every time that you ship the item. To stop this from happening, be sure to press the button only once.
- Tue Oct 27, 2020 12:04 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 7008
Re: upsell discount being removed in checkout
Thank you for providing this information. Can you provide some additional clarity? With your request for "stackable" please indicate which of the following scenarios you wish to allow: option a) using the coupon code with other coupon codes AND quantity discounts? option b) using the coupon code wit...
- Wed Oct 07, 2020 12:49 pm
- Forum: Report a Bug
- Topic: Address zip code input
- Replies: 6
- Views: 4625
Re: Address zip code input
Thanks for reporting this. We are currently unable to replicate the issue. The zip code lookup system relies on a 3rd party company to provide the city, state, and country of a given zip code. The 3rd party company may have temporarily been offline. We will continue to monitor this system for any ou...
- Mon Oct 05, 2020 1:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3315
Re: What constitutes an "invalid" email
This video explains how to check user permissions, you will find it 2 minutes into the video:
- Thu Oct 01, 2020 3:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: How do we permanently delete a customers data/profile
- Replies: 1
- Views: 1437
Re: How do we permanently delete a customers data/profile
Contact our Support Team via chat and give them the customer id number and they can assist you.
- Mon Sep 28, 2020 7:38 am
- Forum: Report a Bug
- Topic: Google search console warnings and errors
- Replies: 1
- Views: 1595
Re: Google search console warnings and errors
We will be happy to assist you with this. Please provide the URLs for the screenshots that you have provided and make sure that your Google login and password are up to date in your AllProWebTools Password Manager. This video explains how to update your Password Manager:
- Mon Sep 21, 2020 12:38 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 7008
Re: upsell discount being removed in checkout
Have you considered the information here: viewtopic.php?f=9&t=3432
- Mon Sep 21, 2020 12:32 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3315
Re: What constitutes an "invalid" email
The features that your are not seeing are in version 5.5 - you are currently on version 5.4. You will be upgraded this week.
- Wed Sep 16, 2020 11:23 am
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaign ref link tracking
- Replies: 2
- Views: 1642
Re: Ad Campaign ref link tracking
We recommend that you set up a small test to experiment with this. Since everyone's configuration is a bit different - this will be the best way to observe the behavior for yourself. You can setup a test email with tracking codes, and then send it to your personal email. When you first load your sta...
- Wed Sep 16, 2020 10:03 am
- Forum: Report a Bug
- Topic: unable to edit any marketing emails
- Replies: 1
- Views: 1445
Re: unable to edit any marketing emails
Your table height is set to 2,652px. This is forcing everything to fit evenly spaced within such a large area. Please set your table height to 652px which is smaller than the area needed, and all of the contents will snug up and eliminate extra spacing.
- Wed Sep 16, 2020 9:56 am
- Forum: Report a Bug
- Topic: earthlink.net email receiving issues?
- Replies: 2
- Views: 1622
Re: earthlink.net email receiving issues?
If earthlink is blocking, the issue must be addressed with earthlink.
Your customer can contact earthlink for instructions to whitelist your emails.
Your customer can contact earthlink for instructions to whitelist your emails.
- Tue Sep 15, 2020 11:25 am
- Forum: Report a Bug
- Topic: Blog display on mobile
- Replies: 2
- Views: 1786
Re: Blog display on mobile
I have tested this page on Android phones and desktop browsers such as Chrome and Firefox. The page displays correctly on all of these devices except for iPhones. It is common that web pages will look different on different browsers and operating systems, you can learn more about this in this articl...
- Mon Sep 14, 2020 2:44 pm
- Forum: Suggestions / Feature Requests
- Topic: Emojis for email
- Replies: 3
- Views: 3553
Re: Emojis for email
This is not currently supported as you are the first AllProWebTools user to ask for it. We are moving this to the "Suggestions" area of the forum so that it can be considered for a future version release.
- Fri Sep 11, 2020 2:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllProWebTools
- Replies: 4
- Views: 2195
Re: How to utilize "search words" in AllProWebTools
There is no place to insert keywords.
- Thu Sep 10, 2020 12:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllProWebTools
- Replies: 4
- Views: 2195
Re: How to utilize "search words" in AllProWebTools
If the search functionality provided by AllProWebTools is not meeting your needs, you can install other 3rd party search boxes by editing your "Header" File. You can access your Header from the main menu by selecting "Settings" and then clicking on "Administrator". In the "Theme Editor" you will see...
- Thu Sep 10, 2020 12:18 pm
- Forum: Report a Bug
- Topic: blog font size not accurate
- Replies: 3
- Views: 2099
Re: blog font size not accurate
Please start a Support Screenshare for assistance with this issue. This video will show you how:
- Mon Aug 31, 2020 11:37 am
- Forum: Help / How to use AllProWebTools
- Topic: How to find a buyer by id number
- Replies: 8
- Views: 2194
Re: How to find a buyer by id number
Yes, you can click on ANY customer to go to their CRM record. Once there, you will notice in the URL it will look like this: contact-management.php?id=28272
Simply change the ending number from "28272" to "31570" and press the enter key.
You will instantly be taken to the CRM for that customer.
Simply change the ending number from "28272" to "31570" and press the enter key.
You will instantly be taken to the CRM for that customer.
- Mon Aug 31, 2020 11:31 am
- Forum: Report a Bug
- Topic: blog font size not accurate
- Replies: 3
- Views: 2099
Re: blog font size not accurate
It does not appear that a font size is actually set in the HTML for the word "Mobility". Please highlight the word, set it to 12px, save the file, and then highlight the word and set it to 14px and save again.
- Tue Aug 25, 2020 2:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to pull list of all "invalid emails"
- Replies: 5
- Views: 2452
Re: How to pull list of all "invalid emails"
Today your account reported sending an email to: Buyerid # 31570. This is a gmail address that you have sent to many times for more than a year. Now today, when you send an email to it - Google responds with this message: 550 5.1.1 The email account that you tried to reach does not exist. Please try...
- Wed Aug 19, 2020 10:05 am
- Forum: Report a Bug
- Topic: International Order charged no shipping fee
- Replies: 6
- Views: 3955
Re: International Order charged no shipping fee
Please visit this link: https://c173.allprowebtools-s1.com/console5.4/contact-management.php?id=38378 You will see that this person entered their address as located in the United States as indicated by the "US" in the line "Oxnard, CA 93030 US" Please visit this link: https://c173.allprowebtools-s1....
- Fri Aug 14, 2020 9:55 am
- Forum: Help / How to use AllProWebTools
- Topic: How to pull list of all "invalid emails"
- Replies: 5
- Views: 2452
Re: How to pull list of all "invalid emails"
Thanks for providing those examples. Since those were "invalidated" almost a year ago - the logs indicating the reason are not available. We are currently watching the logs for your account to track any emails that are marked invalid. Just today, 3 emails in your account were marked invalid. You wil...
- Thu Aug 13, 2020 11:18 am
- Forum: Help / How to use AllProWebTools
- Topic: How to pull list of all "invalid emails"
- Replies: 5
- Views: 2452
Re: How to pull list of all "invalid emails"
This question was previously addressed here: http://allprowebtools.com/forum/viewtopic.php?f=1&t=3788 The most common reason for this is when your customer enters their email address incorreclty such as (I will not post complete email addresses here to protect privacy): Buyerid 38772 - this email is...
- Mon Aug 10, 2020 4:17 pm
- Forum: Report a Bug
- Topic: Alias codes not working
- Replies: 2
- Views: 1586
Re: Alias codes not working
It would help if you could provide more details or additional examples of this issue. My research has found: Your buyerid 33817 does not show a record of being sent any "welcome emails". Your Welcome email (id# 194) is not configured to use coupon code "2days" it is configured to use coupon code "mr...
- Mon Aug 10, 2020 1:59 pm
- Forum: Report a Bug
- Topic: Not secure buyer pages
- Replies: 2
- Views: 1604
Re: Not secure buyer pages
Thanks for reporting this. Thanks for the screenshot. In order to address this, we will need to see a screenshot of the area of the screen on the right side right below where the box called "tags" to the box called "AllProWebTools Drive".
- Fri Jul 31, 2020 7:19 am
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 6053
Re: Console keeps signing out
In order to assist you, we will need more information about this issue: Does this happen when logged in as another user? Does this happen when using a different web browser? Does this happen when using a different computer? If you have not tried the above, please do so as it will assist in determini...
- Fri Jul 31, 2020 6:27 am
- Forum: Report a Bug
- Topic: Can you please unblock one of our customers
- Replies: 2
- Views: 1133
Re: Can you please unblock one of our customers
The issue you are reporting is not a bug. This is a security feature and cannot be addressed on the forum. The IP address you have posted belongs to Comcast and is randomly shared between thousands of Comcast users. Recently, one of these users was sending malicious traffic and security measures wer...
- Fri Jul 10, 2020 2:48 pm
- Forum: Report a Bug
- Topic: Blog table distorts on actual web view
- Replies: 6
- Views: 2634
Re: Blog table distorts on actual web view
Have you right-clicked on the table to access all of the configuration settings for the table? You can customize it a number of different ways to fit your needs.
- Thu Jul 02, 2020 11:34 am
- Forum: Report a Bug
- Topic: Blog images are not optimized for mobile
- Replies: 2
- Views: 1488
Re: Blog images are not optimized for mobile
When editing your blog, you can click on the image then check the box that says "Responsive"
- Thu Jul 02, 2020 11:11 am
- Forum: Report a Bug
- Topic: June MER sales don't match dashboard summary "income"
- Replies: 4
- Views: 2184
Re: June MER sales don't match dashboard summary "income"
Can you give more explanation? What is MER? Can you provide screenshots?
- Thu Jul 02, 2020 11:09 am
- Forum: Help / How to use AllProWebTools
- Topic: how to add our email contact to website footer
- Replies: 9
- Views: 3615
Re: how to add our email contact to website footer
It all depends on how you entered the information into the editor. It appears that there is an extra <br> tag above the email address. You can try deleting it and trying again in the editor. If you still need assistance, a Support Screenshare will allow us to see how you are using the editor so that...
- Mon Jun 22, 2020 12:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5810
Re: Testimonial submission
Perhaps this is the page that you are looking for: https://realnoni.com/add-review.php
If you fill out the form, the data is entered directly into the testimonial system.
If you fill out the form, the data is entered directly into the testimonial system.
- Thu Jun 18, 2020 2:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to view abandoned cart email sends
- Replies: 6
- Views: 2444
Re: How to view abandoned cart email sends
This video explains how to view your email statistics:
- Tue Jun 16, 2020 11:42 am
- Forum: Help / How to use AllProWebTools
- Topic: How to view abandoned cart email sends
- Replies: 6
- Views: 2444
Re: How to view abandoned cart email sends
On the main menu: Reports->Sales->Abandoned Carts
- Tue Jun 16, 2020 11:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5810
Re: Testimonial submission
1. You can use the "comment box" for longer text submissions. You can rename the comment box to anything that you like as shown here: Screenshot from 2020-06-16 13-18-06.png 2. When someone fills out your sign up box, you will see the results in the workflow timeline. You can filter the workflow tim...
- Tue Jun 16, 2020 10:14 am
- Forum: Report a Bug
- Topic: Access denied error
- Replies: 2
- Views: 1495
Re: Access denied error
It looks like you resolved this issue on 2020-06-12 3:20 PM. Let us know if you still need assistance.
- Tue Jun 16, 2020 10:08 am
- Forum: Report a Bug
- Topic: Customers are not able to change their password
- Replies: 2
- Views: 1535
- Thu Jun 11, 2020 7:50 am
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5810
Re: Testimonial submission
Here is the page that you are looking for: https://realnoni.com/submit-testimonial.php. This feature has been deprecated and is still available, but no longer supported. We recommend creating your own custom web form and creating a page for testimonial submissions. Here is a video that shows how to ...
- Mon Jun 08, 2020 7:12 pm
- Forum: Report a Bug
- Topic: Customers unable to view our website
- Replies: 3
- Views: 1800
Re: Customers unable to view our website
Yes, both of the accounts that you have posted have been cleared.
- Tue Jun 02, 2020 11:05 am
- Forum: Help / How to use AllProWebTools
- Topic: How to check most recent Marketing email sends
- Replies: 5
- Views: 2138
Re: How to check most recent Marketing email sends
The system will only send a single abandoned cart offer to a single email address. If you create multiple abandoned carts - you will only receive a single email.
- Tue Jun 02, 2020 11:00 am
- Forum: Report a Bug
- Topic: "New Txt Msg" button in the way
- Replies: 2
- Views: 1753
Re: "New Txt Msg" button in the way
Thanks for reporting this!
Adjustments have been made to our latest version 5.5. You will be upgraded to the latest version in the next week or 2.
Adjustments have been made to our latest version 5.5. You will be upgraded to the latest version in the next week or 2.