AllProWebTools.com

The issue seems to be resolved. Thank you.

Hello,

When I click on Page 2 of the Member Directory on the website, I am directed to our Events Page. Instead of seeing more members, I am being directed to an Events Page. How do we fix this? I have attached screenshots.

OK, everything seems to be working now. My other question is, why is there a new category on the left-hand side, which says" Lead ID?" When I click on this tab, it brings up two names: Liz Hyatt and Keli Jackel. Why do we need this category and what it is for? Why do only 2 people show up? We do not...

I found that I can use the link from the file that is stored on my computer so that I don't have to upload it, and it does work. However, I would like to be able to upload the file and store it on AllProWebTools in the Images and Files. The problem seems to be that the file is too large and that is ...

Hello, The member profiles that were already in place with photos or logos and bios, no longer have the information in place. It's like all the information has been deleted. What we are now seeing on the left-hand side is a filter with member numbers and no names. Again, prior to the new version upd...

I am trying to upload an MP4 file. The error message says the file exceeds the max allowed. I don't know how to trim back a recording. See attachments. I have never had an issue uploading MP4 files up until the new version went into effect a couple of months ago. Having these files uploaded to the "...

I am not trying to upload a YouTube video. I understand how to do this and have had no trouble with this. I am trying to upload a video onto our private Members Only page as a link. See screenshot attached. Every month we have a guest speaker and we record the session. I upload the video to our Memb...

I am trying to upload an MP4 video, and AllProWebTools says it exceeds the amount of space. This never was a problem prior to this year. What can I do to get this video uploaded? Thank you for your help.

Thank you, Tommy. I understand. I appreciate your help. Have a great weekend!

Good morning,

How do I prevent any of our Forum Topics and replies from being sent to our email address? I don't want any follow-up replies sent to our email address, as other people can view this information. How do I prevent this from being sent to our emails?

Thank you.

Thank you for the follow-up.

Thank you. Things are running more smoothly and I do not receive a "Wait" message.

I have the page figured out. Thank you.

Thank you! This link worked and I was able to restore the contact. Will this same link work just for this particular account, or will this work for subsequent accounts when a contact is deleted?

How do I restore a contact that was mistakenly deleted? Contact was deleted at approximately 5:30 p.m. Mountain Time on 4/16/23. The contact name is Rebecca Hansen with Guild Mortgage, Affiliate Membership. Thank you for your help.

I have gone in to try and open this page when I go to the website, and it will not open. There is an issue. I am even using a different browser. Please see attachment.

Thank you,
Susan

Yes, you can delete those who have been inactive for over a year. I can't seem to go in and delete these, as I always get the "Wait" message. Hopefully, when you delete some of these I will no longer receive the "Wait" message. Thank you.

I am trying to clean up the Membership Page, and every time I try to delete names, I get a "Wait" message. Then when I exit the page, I receive another error. Please see attachments. This is the only page I am having issues with. I need help with this. Thank you.

Our "Events" page isn't working. When I look at the settings and I edit the URL, the URL keeps adding letters and numbers to the page URL. How do I fix this? The page is not loading at all. See attachments.

Is there a way for us to add a tab at the top of our website and have a Google calendar inserted onto a page? Thank you for any help you can provide.

Hello,

We received a message from someone who contacted us through our website. The message repeated itself 4 times and appeared in our inbox as the same message 4 times. why are the messages being repeated? See attachments. We need to get this fixed! Please help.

Thank you,
Susan

I am having the same issue.

A member just joined yesterday for $55, and today his card was charged agagin for $55. See attachments. What is going on? Please get this fixed.

I guess I'm a little confused. None of our settings should change even if there has been a version upgrade to AllProWebTools. How do the settings automatically change???

Thank you,
Susan

Hello, I have someone who said he tried to pay his order online, and he gets an error that won't allow him to pay. See attachments. Something is happening with the invoicing. I have another person who tried to sign up for the New Home Specialist program, and she received the same type of error sayin...

Is there something I physially need to do on my end to implement this new version? Thank you.

I have just gotten off the phone with Authorize.net. They said everything is working fine on their end. They basically follow what the website tells Authorize.net what to do and talk to the host. They think something may be wrong with the shopping cart that might need to be updated or fixed. Can you...

Good morning, I am reaching out to Authorize.net regarding this issue as well. Over the past 2 weeks or so when a member joins as a new or renewing member, their credit card is charged because that is the method they used, and then the very next day their credit card is once again charged for the sa...

Thank you! I don't know how all of a sudden buttons get toggled to the "On" position. This should work now.

Hello,

Within the last couple of days I have been receiving copies of orders. This is something we have not been receiving in the past. Is there a setting I need to change or has there been an update with the system? See attached screenshot below.

The system will not allow me to change any options. I need to refund this order (return order). Since I voided the order, the system will not allow me to make any changes.
Attached is the screenshot. How do I reverse this? Thank you.

Hello,

I intended to return an order rather than void it. How do I go back and fix this so I can return this order? See attached screenshot. Thank you.

Hello,

We are looking at converting to Word Press. Dave had sent me a quick overview of what is required of our web developer to switch to Word Press on our website and I cannot locate this information. Can you quickly tell me what is required to convert? Thank you.

Hello, We have a couple of people who tried to access our New Home Specialist Landing page through the popup (see attached). The landing page URL is: https://www.brcdenver.com/New-Home-Specialist/ If people go directly to this link, https://www.brcdenver.com/New-Home-Specialist/, it works and they c...

Yes, I am still experiencing this issue. I have tried going in on this page at different times. It still shows the same information--to Wait.

Hello, I issued a refund on my account due to a membership that was already paid. The address is listed incorrectly on this refund. The address is listed correctly on my contact information but appears as a bogus address on the refund. How do we correct the address on the actual refund notification?...

Hello, When I try to access the Memberships Page (through the Reports - Sales - Memberships Page) the page is loading very, very slowly and takes 2 or 3 minutes load. I receive a message that says to "Wait for the Page to Load" or "Exit the Page." Why is this loading so slowly? See attachments. Than...

Yes, the logos and links seem to be working now. Thank you for your help.

From the "Logos" folder under Images.

I am trying to save our different social media and other logos with their URLs to our Transactional Emails Signature (Advanced Options). How do I save these so they don't disappear? See screen shot. Thank you for your help.

Chrome seems to be working this morning. All appears to be back to normal as of now. Thank you.

Hello, I tried to sign in with my login information to access the Members Only pages, and for some reason it won't show up. I have the correct login information, but the "Minutes/Recordings/Slide Presentations" Members page will not open. It seems that this is not working with Google Chrome. It does...

We don't think we currently have Word Press or Plugins. I have been looking at this video: https://www.youtube.com/watch?v=HoZC38suBIc. We cannot locate where the "Word Press" or "Plugins" are on the sidebar. We cannot find this anywhere. Can you advise as to whether or not we have Word Press or any...

Hello, I need to know how to deactivate or suspend a [SYSTEM] email for a campaign. There is no way for us to do this, as there is not a Setting for us to accomplish that. We already have an email that goes out for this same campaign triggered when someone joins or renews. So, we have 2 emails that ...

Hello,

We were researching our Google Analytics, and we found that our Search Console is not activated. We want to set this up so we can see what search words people are using to search for our website and for SEO. This is not activated. How do we set this up or activate this?

Thank you.

Brad, I can certainly contact Google. In fact, I did try to ask a question on their forum through the link you provided; but I want to know if I change the UA number on AllProWebTools, is this the only change I have to make on AllProWebTools? And then will it start giving me results through our Goog...

Can you tell me if AllProWebTools set up an account with Cloudflare to handle our Name Servers for our website www.brcdenver.com?

Thank you.

Unfortunately, there are no account settings that direct us to any kind of history that I can see. We only have one Google account. I'm not sure how to see where this history is stored. Can someone walk me through how to find this out?

Thanks.

I am trying to set up Google Analytics. I have found one YouTube video going through the steps. Do you have an updated video on how to set up Google Analytics? The Analytics UA-ID or G Tag Manager number is different in Google Analytics than what is showing on our AllProWebTools Web Tools. Do I need...

I wish I would have seen this on the Forum rather than wasting time on the Support Zoom call. The problem I ran into was that once I moved the files into a new or different folder, the links no longer work, and I have to re-link them to the proper location.

Thanks.

It would be much easier to move files from one folder to another, rather than having to upload the files again to a specific foler and then deleting them from the folder where you no longer need the files.

Can someone work on this? Thank you.