Search found 51 matches

by Ssechrist2865
Fri Nov 12, 2021 7:56 am
Forum: Help / How to use AllProWebTools
Topic: Free Event Check-In Software
Replies: 3
Views: 70

Re: Free Event Check-In Software

This is an interesting concept and may come in handy in the near future. What if I have a person who is bringing a guest and this is downloaded on the spreadsheet under one name but there is a separate column for the guest/guest's name? How would we set up a separate name for the guest on the produc...
by Ssechrist2865
Wed Nov 10, 2021 3:53 pm
Forum: Help / How to use AllProWebTools
Topic: Free Event Check-In Software
Replies: 3
Views: 70

Free Event Check-In Software

If I want to download a spreadsheet of names from an event we have set up, what is a good, free event check-in software using a Microsoft Surface Pro device?

It would be nice if you offered such an app. :) Thank you.
by Ssechrist2865
Wed Nov 10, 2021 3:50 pm
Forum: Help / How to use AllProWebTools
Topic: Texting Multiple People in Data Base
Replies: 2
Views: 37

Re: Texting Multiple People in Data Base

Yes, this helps. However, only being able to start out sending 25 texts is not ideal. I would want to send texts to the entire database and not be limited to 25.

This means we will have to get an app like "Simple Texting" to use.

Thanks.
by Ssechrist2865
Wed Nov 10, 2021 1:25 pm
Forum: Help / How to use AllProWebTools
Topic: Texting Multiple People in Data Base
Replies: 2
Views: 37

Texting Multiple People in Data Base

Is there a way to send texts to several people or all in our database at once?
by Ssechrist2865
Sun Oct 31, 2021 10:37 am
Forum: Help / How to use AllProWebTools
Topic: Detailed Information on Notifications Sent Out
Replies: 6
Views: 167

Re: Detailed Information on Notifications Sent Out

Thank you for the videos. Very helpful. I did and have mailed invoices to myself and nothing shows up under "Order Details." It is still blank. See attached.
by Ssechrist2865
Fri Oct 29, 2021 9:18 am
Forum: Help / How to use AllProWebTools
Topic: Detailed Information on Notifications Sent Out
Replies: 6
Views: 167

Detailed Information on Notifications Sent Out

Hello, I want to make sure that when a recipient receives a "Thank You For Your Order" or a similar type of notification that the recipient can actually view the "Order Details." When I look at this, I am not able to see what the Order Details include. Is there a way for me to view what the Order De...
by Ssechrist2865
Thu Oct 28, 2021 7:59 am
Forum: Help / How to use AllProWebTools
Topic: Member Account Not Found
Replies: 1
Views: 70

Member Account Not Found

Hello, We have a member who cannot log in to his account. It says "Account Not Found." He has been sent new passwords, his password has been reset, and nothing seems to work. He still cannot log in to his account. See below: Real Estate Licensee Membership HomeSmart peter wassileff $ 55.00 1 2022-05...
by Ssechrist2865
Thu Oct 28, 2021 7:51 am
Forum: Help / How to use AllProWebTools
Topic: Member - Now shows they are a lifetime member
Replies: 2
Views: 94

Member - Now shows they are a lifetime member

Hello, We gave a discount for two members to join our organization as new members. It shows their memberships will not renew and they are considered Lifetime members. How do we change this so that they do receive yearly renewal notices? When I go to Reports - Sales - Memberships, they are showing ar...
by Ssechrist2865
Wed Oct 06, 2021 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 2316

Re: Account Disabled From Sending Emails

What is the status of me being able to send out an email today? I was told I would be able to do this at 9:00 a.m MST today, October 6th. The account is still disabled. I need to know exactly when I can send out this email.
by Ssechrist2865
Wed Oct 06, 2021 12:28 pm
Forum: Help / How to use AllProWebTools
Topic: How Do I See An Entire List of Names on the Computer Screen for a Specific Tag?
Replies: 2
Views: 643

Re: How Do I See An Entire List of Names on the Computer Screen for a Specific Tag?

This is great information which will come in handy in the future. However, what I want to do now is to go through each contact in my "Newsletter" tag one by one. I want to see all these names on the screen, see how often they have opened our emails, and other pertinent information. I want to be able...
by Ssechrist2865
Wed Oct 06, 2021 11:07 am
Forum: Help / How to use AllProWebTools
Topic: How Do I See An Entire List of Names on the Computer Screen for a Specific Tag?
Replies: 2
Views: 643

How Do I See An Entire List of Names on the Computer Screen for a Specific Tag?

I am trying to clean up my contacts in a specific tag: Newsletters. How can I see the entire list on my computer screen? It only shows 150 entries at a time, but I want to be able to see more contacts on the screen. See screenshots attached.
by Ssechrist2865
Wed Oct 06, 2021 9:16 am
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 2316

Re: Account Disabled From Sending Emails

My account is still disabled. I am trying to send out an email at 9:00 a.m. MST. It is now 9:16 AM MST and I am unable to send the email out. Please reactivate my account to send this email out. I have been on the phone with one of your support people in the Philippines, and I have been on the phone...
by Ssechrist2865
Tue Oct 05, 2021 4:51 pm
Forum: Help / How to use AllProWebTools
Topic: How to Find Out What Email Provider We Are Using Through AllPro
Replies: 1
Views: 995

How to Find Out What Email Provider We Are Using Through AllPro

Is there somewhere in our account that tells us what provider we are using to send emails? I believe ours is Webmail when I looked in the Settings tab under Emails. Is this the only place to find this information?
by Ssechrist2865
Tue Oct 05, 2021 2:05 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 2316

Re: Account Disabled From Sending Emails

Our account is still disabled, and I would like to send out an email tomorrow, October 6th, at 9:00 AM. Please enable our account so this can be sent out. Thank you.
by Ssechrist2865
Tue Oct 05, 2021 9:17 am
Forum: Help / How to use AllProWebTools
Topic: Account got disabled again
Replies: 0
Views: 2350

Account got disabled again

Our account is still disabled and I would like to send out an email tomorrow morning at 9:00 AM Mountain Time. Please advise.
by Ssechrist2865
Tue Oct 05, 2021 8:53 am
Forum: Help / How to use AllProWebTools
Topic: Email sending Account got disabled again
Replies: 1
Views: 989

Email sending Account got disabled again

would like to send out next batch of emails at 9AM Mountain Time tomorrow.
by Ssechrist2865
Thu Sep 23, 2021 6:20 am
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 2316

Re: Account Disabled From Sending Emails

I have an event this morning, and I will be leaving before 8:00 a.m. Mountain Time. I would like to schedule this as soon as you open this morning. It is now 7:30 a.m. Mountain Time. I need to leave for my function. Is there a way you can enable me to get in to schedule the email for 9:00 a.m. Mount...
by Ssechrist2865
Wed Sep 22, 2021 10:41 am
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 2316

Re: Account Disabled From Sending Emails

Thank you; however, the system will not allow me to schedule the email. You will need to enable this so I can schedule. Thank you.
by Ssechrist2865
Tue Sep 21, 2021 4:46 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 2316

Account Disabled From Sending Emails

Hello, I went to send a test email to myself, and I received an error message that says our account has been disabled from sending emails due to spam reporting. We have all our contacts in AllPro, and we don't have any way of sending emails without using the AllPro email system. We refer to web page...
by Ssechrist2865
Fri Aug 06, 2021 12:49 pm
Forum: Help / How to use AllProWebTools
Topic: User Account Not Found
Replies: 1
Views: 155

User Account Not Found

Yesterday, I contacted Live Support and spoke to a new Support person. She was not able to assist me or find a solution. I asked her to text me when a solution had been found. One of our members has tried to log in, and the error message she receives is "Account Not Found." She has an Active account...
by Ssechrist2865
Thu Aug 05, 2021 3:20 pm
Forum: Help / How to use AllProWebTools
Topic: "Add to Calendar" Feature
Replies: 1
Views: 638

"Add to Calendar" Feature

Is there a way to "Add to Calendar" feature on an email confirmation? See example attached below.

Or, do we just add a link to our Google calendar? I know this is possible, but not everyone uses Google calendar.

Thank you for your help.
by Ssechrist2865
Wed Jul 21, 2021 4:40 pm
Forum: Help / How to use AllProWebTools
Topic: Charging Extra on Our Bill
Replies: 1
Views: 178

Charging Extra on Our Bill

We are being charged $30 extra each month, and this started a couple months ago. I need to see why we are being charged this extra amount. I do not see this listed in ouor monthly billing.

Thank you.
by Ssechrist2865
Thu Jul 15, 2021 5:29 pm
Forum: Help / How to use AllProWebTools
Topic: How to Add a Google Calendar to a Website
Replies: 2
Views: 673

Re: How to Add a Google Calendar to a Website

Thank you! Will give it a try.
by Ssechrist2865
Wed Jul 14, 2021 5:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to Add a Google Calendar to a Website
Replies: 2
Views: 673

How to Add a Google Calendar to a Website

Is there a way to add a calendar to our website that you are aware of? I have looked at all the AllPro YouTube videos, and there is only one video that applies with Users. Thank you.
by Ssechrist2865
Tue Jul 13, 2021 2:37 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Re: Reports - Sales - Memberships

I tried using a different browser, Microsoft Edge, and I refreshed before loading the page, and it works fine now. I think it has something to do with Microsoft Chrome. Thank you.
by Ssechrist2865
Tue Jul 13, 2021 2:23 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Re: Reports - Sales - Memberships

I did refresh the page after logging in 3 different times using all 3 different methods of refreshing, and unfortunately I am still being logged out immediately after the page appears. You fixed this issue once, but I'm not sure what the impending issue is.
by Ssechrist2865
Mon Jul 12, 2021 8:37 am
Forum: Help / How to use AllProWebTools
Topic: Marketing Campaign Not Working
Replies: 3
Views: 273

Re: Marketing Campaign Not Working

I did all of these steps. I followed the video tutorial. There must be something I am not doing correctly.
by Ssechrist2865
Sun Jul 11, 2021 10:35 am
Forum: Help / How to use AllProWebTools
Topic: Marketing Campaign Not Working
Replies: 3
Views: 273

Marketing Campaign Not Working

I have set up a campaign, and when I submit the sign-up boxes, the confirmation email is not triggering and is not sent. There must be one step I am missing to not make this work. Please help. Thank you. See screen shots below.
by Ssechrist2865
Sun Jul 11, 2021 10:12 am
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Re: Reports - Sales - Memberships

Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
The date is 7/11/21 at 10:09 a.m. Mountain Time. The prolem still persists. The page appears for one second, then I am automatically logged out of the system.
by Ssechrist2865
Sun Jul 11, 2021 10:11 am
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Re: Reports - Sales - Memberships

Hello, This is 7/11/21 at 10:09 a.m. Mountain Time. The problem still exists. When I go in to "Reports," then "Sales," then "Memberships," the scren appears for one second then it logs me out of the system. There has to be some glitch that is persisting. Thank you for getting this item resolved, as ...
by Ssechrist2865
Wed Jul 07, 2021 2:39 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Re: Reports - Sales - Memberships

In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists. It is now 1:07 p.m. Mountain Time on 7/7/21. The problem still exists. Should I allow more time for the new version 5.72 to take effect? Thanks. The problem is now resol...
by Ssechrist2865
Wed Jul 07, 2021 1:12 pm
Forum: Report a Bug
Topic: Accounting Sales Reports
Replies: 2
Views: 542

Re: Accounting Sales Reports

Dave wrote:
Wed Jul 07, 2021 9:45 am
Thanks for reporting this. The issue has been addressed. Please verify that it is working for you now.
As of July 7, 2021 at 1:12 p.m. Mountain Time, this issue has been resolved and it is now working. Thank you.
by Ssechrist2865
Wed Jul 07, 2021 1:08 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Re: Reports - Sales - Memberships

Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
It is now 1:07 p.m. Mountain Time on 7/7/21. The problem still exists. Should I allow more time for the new version 5.72 to take effect?

Thanks.
by Ssechrist2865
Wed Jul 07, 2021 9:06 am
Forum: Help / How to use AllProWebTools
Topic: Shipping Confirmation E-Mail Sent Out Randomly
Replies: 1
Views: 164

Shipping Confirmation E-Mail Sent Out Randomly

Hello, Yesterday a shipping confirmation email was sent out randomly to one of our contacts. There was no rhyme or reason to this--it was emailed out of the blue to this person. See below: 17 hours [SYSTEM] - Shipping Confirmation Email was sent to Gina Voschel (Canyon Title) Was this just a glitch?...
by Ssechrist2865
Tue Jul 06, 2021 3:37 pm
Forum: Report a Bug
Topic: Accounting Sales Reports
Replies: 2
Views: 542

Accounting Sales Reports

Hello, When I download an Accounting Sales Report, I am seeing code in the "Contact" column. How can this be fixed so that the code is not embedded in the column? Please see below. June 2021 Sales Report Order ID Contact Payments Total Paid On Shipped On Created 2590 <a target="crm" href="contact-ma...
by Ssechrist2865
Tue Jul 06, 2021 3:07 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 1492

Reports - Sales - Memberships

Hello, I already was online regarding this problem about a week and a half ago, and the problem is still persisting and has not been fixed. When I go to the tab, "Reports," then go to "Sales," then go to "Memberships," the screen appears for 1 second, then the screen takes me back to my log-in page....
by Ssechrist2865
Thu Jun 03, 2021 6:58 pm
Forum: Help / How to use AllProWebTools
Topic: Offensive File in Builder Breakfast Foler
Replies: 1
Views: 168

Offensive File in Builder Breakfast Foler

I still have an "offensive" file in my builder-breakfast folder. The bad file was removed in the builder-breakfast folder, but there is still a file that is oversized in my sub-folder. Once you go into the "builder-breakfast" main folder, you have to then go into yet another folder within that folde...
by Ssechrist2865
Thu Jun 03, 2021 1:18 am
Forum: Help / How to use AllProWebTools
Topic: Contact
Replies: 1
Views: 189

Contact

I am trying to log on to the website and access my personal profile. When I go to the login page, it says my contact is not found and I cannot log in. I have requested a new password, but when I put in the new password, it will not allow me to access my profile. See screenshot below. My name and con...
by Ssechrist2865
Thu Jun 03, 2021 1:13 am
Forum: Help / How to use AllProWebTools
Topic: Offensive File in Builder Breakfast Folder
Replies: 1
Views: 178

Offensive File in Builder Breakfast Folder

I still have an "offensive" file in my builder-breakfast folder. The bad file was removed in the Images and Folders, but there is still a file that is oversized in my builder-breakfast folder, and I cannot open the folder to view the images and files. Please remove the bad file or oversized file in ...
by Ssechrist2865
Wed Jun 02, 2021 6:19 pm
Forum: Help / How to use AllProWebTools
Topic: Images not showing in images and file manager
Replies: 1
Views: 157

Images not showing in images and file manager

Dave, I am having trouble with the Website Images and Files. I tried to upload an image a couple of times--one within a folder and another not within a folder. I think the images were too large. And now for some reason I cannot access any of my images or folders. I need to find a way to get back int...
by Ssechrist2865
Sun May 23, 2021 4:58 pm
Forum: Help / How to use AllProWebTools
Topic: Deleted customer record not showing up in download
Replies: 1
Views: 385

Deleted customer record not showing up in download

When people sign up using the sign-up boxes on this page, https://www.brcdenver.com/2021-Annual-Builder-Breakfast-a68/, the attendees receive a confirmation e-mail. The attendees' names only appear on the "Contacts" page under this tag: https://c2865.allprowebtools-s1.com/console5.71/search.php?tags...
by Ssechrist2865
Tue May 18, 2021 6:45 pm
Forum: Help / How to use AllProWebTools
Topic: How do I post specific products to a specific web page?
Replies: 3
Views: 349

Re: How do I post specific products to a specific web page?

I viewed this video twice. I followed the video to the "t." I understand about adding the button to the page. However, you mentioned using the URL for the product page. Are you saying I should go to each separate product page and then add the URL for each specific product? That means I would have to...
by Ssechrist2865
Tue May 18, 2021 11:05 am
Forum: Help / How to use AllProWebTools
Topic: How do I post specific products to a specific web page?
Replies: 3
Views: 349

How do I post specific products to a specific web page?

How do I post specific products to a specific web page? Right now the products are posted on the Membership page, and I want these products to go on the 2021 Builder Breakfast page. I have watched one video and doesn't make sense; have tried to follow the steps but doesn't make sense. Attached are t...
by Ssechrist2865
Tue May 04, 2021 12:41 pm
Forum: Help / How to use AllProWebTools
Topic: Import/Export Tags and Tags When Sending EMails
Replies: 1
Views: 258

Import/Export Tags and Tags When Sending EMails

Hello, When I look at the Tags in the Import/Export tab, the numbers are different than the numbers for the tags when I sent an email. For example, look at the two different numbers for "Newsletters" tag in each section. There is a disparity with the numbers. Can you explain this? I have attached 2 ...
by Ssechrist2865
Wed Apr 07, 2021 11:07 am
Forum: Help / How to use AllProWebTools
Topic: Survey Results
Replies: 3
Views: 2237

Re: Survey Results

Is there any available training videos for setting up a survey? There is no information how to set this up or even edit or revise a test survey we entered. We want to be able to use the All Pro Survey and send out to people we have made phone calls to as a way to follow up with them. We have a Surve...
by Ssechrist2865
Fri Jan 15, 2021 8:56 am
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 1583

Re: Missing Photo/Information from Member Directory on Web Site

On the last screenshot, how do I remove the brown lettering from the left-hand side of the contact page?
by Ssechrist2865
Fri Jan 15, 2021 8:52 am
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 1583

Re: Missing Photo/Information from Member Directory on Web Site

Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues. You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/console5.6/contact-management.php?i...
by Ssechrist2865
Tue Jan 12, 2021 3:52 pm
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 1583

Missing Photo/Information from Member Directory on Web Site

A profile with photo and information previously was on the Member Directory for a particular person, and now the information has disappeared. I have gone into the "Sign In as a Buyer" and there are no options for this person to add a photo or accompanying information. Where did the information disap...