Search found 182 matches
- Tue Dec 19, 2023 8:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Hosting of our Website
- Replies: 0
- Views: 1331
Hosting of our Website
We need to know who is hosting our current website. I was told through Network Solutions which has our domain name that the hosting is done through Cloudflare. I need to confirm this. We are getting a new website and we are in the end stages of development. The developers need to know how to access ...
- Mon Nov 27, 2023 8:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: Downloading All Contacts
- Replies: 1
- Views: 873
Downloading All Contacts
Hello,
How do I download all contacts to a CSV file rather than having to go to each and every single tag to download each name?
Thank you for all your help.
How do I download all contacts to a CSV file rather than having to go to each and every single tag to download each name?
Thank you for all your help.
- Mon Nov 27, 2023 8:15 pm
- Forum: Help / How to use AllProWebTools
- Topic: Cannot Insert a Photo on a Web Page
- Replies: 1
- Views: 1799
Cannot Insert a Photo on a Web Page
I am trying to insert a photo onto this webpage: https://www.brcdenver.com/New-Home-Specialist-
When I click on the photo icon, nothing happens.
What is causing this to not work?
Thank you for any help you can provide.
When I click on the photo icon, nothing happens.
What is causing this to not work?
Thank you for any help you can provide.
- Fri Aug 18, 2023 9:49 am
- Forum: Help / How to use AllProWebTools
- Topic: Contacts Are Not Downloading
- Replies: 1
- Views: 647
Contacts Are Not Downloading
I am trying to download All Contacts. There is no Download button for this.
When I go to Affiliates as a Tag, I am trying to download the list. When I click on the Download button, there are no contacts to see.
Please help with this. See screenshots below.
Thank you.
When I go to Affiliates as a Tag, I am trying to download the list. When I click on the Download button, there are no contacts to see.
Please help with this. See screenshots below.
Thank you.
- Tue Aug 01, 2023 9:32 am
- Forum: Help / How to use AllProWebTools
- Topic: Cannot Revise or Update URL on a Web Page
- Replies: 4
- Views: 2260
Re: Cannot Revise or Update URL on a Web Page
It appears the issue has been fixed. It was not working yesterday but it is now.
Thank you!
Thank you!
- Mon Jul 31, 2023 9:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Cannot Revise or Update URL on a Web Page
- Replies: 4
- Views: 2260
Re: Cannot Revise or Update URL on a Web Page
I am having trouble updating the URL on another page. Please see screenshots. It is the main tab on the website--not the subtab--even though they are labeled the same. See screenshot. The subtab already has the correct URL. The URL I need this page directed to is: https://www.newhomesource.com. Than...
- Thu Jul 27, 2023 2:55 pm
- Forum: Help / How to use AllProWebTools
- Topic: Cannot Revise or Update URL on a Web Page
- Replies: 4
- Views: 2260
Cannot Revise or Update URL on a Web Page
Hello, I am trying to access a web page that will not open through the website. I am trying to update the URL for this webpage: ID #80 - Builder Panel Luncheon, and when I try to add a URL or page name, the system erases the information. The settings page will not allow me to revise the URL so that ...
- Fri Jun 16, 2023 9:11 am
- Forum: Help / How to use AllProWebTools
- Topic: Membership Reminders Not Being Sent Out and Not Working
- Replies: 0
- Views: 1321
Membership Reminders Not Being Sent Out and Not Working
Hello, Membership reminder emails are no longer being sent out. See the following messages from the system: 6 hours [SYSTEM] - Email Invoice for Order - #3199 was sent to Mark Edwards (Axiom Realty Group Inc) 6 hours System wrote a note on Mark Edwards (Axiom Realty Group Inc) Memberships Real Estat...
- Wed Jun 14, 2023 4:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: Why Can't I Upload a Video?
- Replies: 0
- Views: 1587
Why Can't I Upload a Video?
Yes, this topic has been talked about already, but I am not satisfied with any of the answers I am receiving. I am trying to upload a video to my Images and Files folder so that I can link it to this month's Recording on our Members Page (see images attached). I keep getting an error that says the s...
- Mon Jun 12, 2023 12:53 pm
- Forum: Help / How to use AllProWebTools
- Topic: Code DMK-1313
- Replies: 2
- Views: 418
Re: Code DMK-1313
Thank you. That's what I had assumed.
- Mon Jun 12, 2023 10:16 am
- Forum: Help / How to use AllProWebTools
- Topic: Code DMK-1313
- Replies: 2
- Views: 418
Code DMK-1313
Good morning,
I have downloaded a spreadsheet for Accounting purposes to show who has paid and not paid. Some of the entries are showing a code of {DMK-1313} in the "Paid On" column. Can you tell me what this code means? See attached sheet as an example. Thank you.
I have downloaded a spreadsheet for Accounting purposes to show who has paid and not paid. Some of the entries are showing a code of {DMK-1313} in the "Paid On" column. Can you tell me what this code means? See attached sheet as an example. Thank you.
- Sun May 28, 2023 1:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Where To Find Block Template Library
- Replies: 1
- Views: 1687
Where To Find Block Template Library
Hello, Back in 2021 Chopper assisted me with how to use the block templates library, but it was not clearly stated where to find this. I went to the Grid and I also went to the widgets, and I cannot find this block templates library with the new version. Can you please assist me as to where to find ...
- Thu May 18, 2023 1:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: Membership Directory Page 2 is Being Redirected to Events Page
- Replies: 2
- Views: 1035
Re: Membership Directory Page 2 is Being Redirected to Events Page
The issue seems to be resolved. Thank you.
- Thu May 18, 2023 8:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Membership Directory Page 2 is Being Redirected to Events Page
- Replies: 2
- Views: 1035
Membership Directory Page 2 is Being Redirected to Events Page
Hello,
When I click on Page 2 of the Member Directory on the website, I am directed to our Events Page. Instead of seeing more members, I am being directed to an Events Page. How do we fix this? I have attached screenshots.
When I click on Page 2 of the Member Directory on the website, I am directed to our Events Page. Instead of seeing more members, I am being directed to an Events Page. How do we fix this? I have attached screenshots.
- Wed May 17, 2023 2:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Member Profiles
- Replies: 4
- Views: 3960
Re: Member Profiles
OK, everything seems to be working now. My other question is, why is there a new category on the left-hand side, which says" Lead ID?" When I click on this tab, it brings up two names: Liz Hyatt and Keli Jackel. Why do we need this category and what it is for? Why do only 2 people show up? We do not...
- Tue May 16, 2023 6:53 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can not Upload an MP4 Video
- Replies: 6
- Views: 1676
Re: Can not Upload an MP4 Video
I found that I can use the link from the file that is stored on my computer so that I don't have to upload it, and it does work. However, I would like to be able to upload the file and store it on AllProWebTools in the Images and Files. The problem seems to be that the file is too large and that is ...
- Tue May 16, 2023 6:42 pm
- Forum: Help / How to use AllProWebTools
- Topic: Member Profiles
- Replies: 4
- Views: 3960
Member Profiles
Hello, The member profiles that were already in place with photos or logos and bios, no longer have the information in place. It's like all the information has been deleted. What we are now seeing on the left-hand side is a filter with member numbers and no names. Again, prior to the new version upd...
- Mon May 15, 2023 2:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can not Upload an MP4 Video
- Replies: 6
- Views: 1676
Re: Can not Upload an MP4 Video
I am trying to upload an MP4 file. The error message says the file exceeds the max allowed. I don't know how to trim back a recording. See attachments. I have never had an issue uploading MP4 files up until the new version went into effect a couple of months ago. Having these files uploaded to the "...
- Thu May 11, 2023 12:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can not Upload an MP4 Video
- Replies: 6
- Views: 1676
Re: Can not Upload an MP4 Video
I am not trying to upload a YouTube video. I understand how to do this and have had no trouble with this. I am trying to upload a video onto our private Members Only page as a link. See screenshot attached. Every month we have a guest speaker and we record the session. I upload the video to our Memb...
- Wed May 10, 2023 3:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can not Upload an MP4 Video
- Replies: 6
- Views: 1676
Can not Upload an MP4 Video
I am trying to upload an MP4 video, and AllProWebTools says it exceeds the amount of space. This never was a problem prior to this year. What can I do to get this video uploaded? Thank you for your help.
- Fri Apr 28, 2023 3:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Replies sent to Email
- Replies: 2
- Views: 783
Re: Replies sent to Email
Thank you, Tommy. I understand. I appreciate your help. Have a great weekend!
- Fri Apr 21, 2023 8:29 am
- Forum: Help / How to use AllProWebTools
- Topic: Replies sent to Email
- Replies: 2
- Views: 783
Replies sent to Email
Good morning,
How do I prevent any of our Forum Topics and replies from being sent to our email address? I don't want any follow-up replies sent to our email address, as other people can view this information. How do I prevent this from being sent to our emails?
Thank you.
How do I prevent any of our Forum Topics and replies from being sent to our email address? I don't want any follow-up replies sent to our email address, as other people can view this information. How do I prevent this from being sent to our emails?
Thank you.
- Fri Apr 21, 2023 8:27 am
- Forum: Help / How to use AllProWebTools
- Topic: Members' Cards Being Charged Twice
- Replies: 8
- Views: 1769
Re: Members' Cards Being Charged Twice
Thank you for the follow-up.
- Mon Apr 17, 2023 8:06 am
- Forum: Help / How to use AllProWebTools
- Topic: Membership Page Has a Wait Message
- Replies: 4
- Views: 1021
Re: Membership Page Has a Wait Message
Thank you. Things are running more smoothly and I do not receive a "Wait" message.
- Mon Apr 17, 2023 8:05 am
- Forum: Help / How to use AllProWebTools
- Topic: Web Page Keeps Adding Letters and Numbers to the URL
- Replies: 4
- Views: 8010
Re: Web Page Keeps Adding Letters and Numbers to the URL
I have the page figured out. Thank you.
- Mon Apr 17, 2023 8:04 am
- Forum: Help / How to use AllProWebTools
- Topic: How to Restore a Deleted Contact
- Replies: 2
- Views: 742
Re: How to Restore a Deleted Contact
Thank you! This link worked and I was able to restore the contact. Will this same link work just for this particular account, or will this work for subsequent accounts when a contact is deleted?
- Sun Apr 16, 2023 5:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to Restore a Deleted Contact
- Replies: 2
- Views: 742
How to Restore a Deleted Contact
How do I restore a contact that was mistakenly deleted? Contact was deleted at approximately 5:30 p.m. Mountain Time on 4/16/23. The contact name is Rebecca Hansen with Guild Mortgage, Affiliate Membership. Thank you for your help.
- Sat Apr 15, 2023 8:29 am
- Forum: Help / How to use AllProWebTools
- Topic: Web Page Keeps Adding Letters and Numbers to the URL
- Replies: 4
- Views: 8010
Re: Web Page Keeps Adding Letters and Numbers to the URL
I have gone in to try and open this page when I go to the website, and it will not open. There is an issue. I am even using a different browser. Please see attachment.
Thank you,
Susan
Thank you,
Susan
- Sat Apr 15, 2023 8:28 am
- Forum: Help / How to use AllProWebTools
- Topic: Membership Page Has a Wait Message
- Replies: 4
- Views: 1021
Re: Membership Page Has a Wait Message
Yes, you can delete those who have been inactive for over a year. I can't seem to go in and delete these, as I always get the "Wait" message. Hopefully, when you delete some of these I will no longer receive the "Wait" message. Thank you.
- Fri Apr 14, 2023 7:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: Membership Page Has a Wait Message
- Replies: 4
- Views: 1021
Membership Page Has a Wait Message
I am trying to clean up the Membership Page, and every time I try to delete names, I get a "Wait" message. Then when I exit the page, I receive another error. Please see attachments. This is the only page I am having issues with. I need help with this. Thank you.
- Fri Apr 14, 2023 7:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Web Page Keeps Adding Letters and Numbers to the URL
- Replies: 4
- Views: 8010
Web Page Keeps Adding Letters and Numbers to the URL
Our "Events" page isn't working. When I look at the settings and I edit the URL, the URL keeps adding letters and numbers to the page URL. How do I fix this? The page is not loading at all. See attachments.
- Fri Apr 14, 2023 3:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: Putting a Google Calendar on a Page
- Replies: 1
- Views: 679
Putting a Google Calendar on a Page
Is there a way for us to add a tab at the top of our website and have a Google calendar inserted onto a page? Thank you for any help you can provide.
- Wed Apr 12, 2023 3:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: The Same Message Was Repeated in Our Inbox
- Replies: 0
- Views: 4484
The Same Message Was Repeated in Our Inbox
Hello,
We received a message from someone who contacted us through our website. The message repeated itself 4 times and appeared in our inbox as the same message 4 times. why are the messages being repeated? See attachments. We need to get this fixed! Please help.
Thank you,
Susan
We received a message from someone who contacted us through our website. The message repeated itself 4 times and appeared in our inbox as the same message 4 times. why are the messages being repeated? See attachments. We need to get this fixed! Please help.
Thank you,
Susan
- Wed Apr 12, 2023 3:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Members' Cards Being Charged Twice
- Replies: 8
- Views: 1769
Re: Members' Cards Being Charged Twice
I am having the same issue.
A member just joined yesterday for $55, and today his card was charged agagin for $55. See attachments. What is going on? Please get this fixed.
A member just joined yesterday for $55, and today his card was charged agagin for $55. See attachments. What is going on? Please get this fixed.
- Mon Apr 10, 2023 3:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: People Cannot Pay for New Home Specialist Program & Make Payments
- Replies: 2
- Views: 1122
Re: People Cannot Pay for New Home Specialist Program & Make Payments
I guess I'm a little confused. None of our settings should change even if there has been a version upgrade to AllProWebTools. How do the settings automatically change???
Thank you,
Susan
Thank you,
Susan
- Fri Apr 07, 2023 3:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: People Cannot Pay for New Home Specialist Program & Make Payments
- Replies: 2
- Views: 1122
People Cannot Pay for New Home Specialist Program & Make Payments
Hello, I have someone who said he tried to pay his order online, and he gets an error that won't allow him to pay. See attachments. Something is happening with the invoicing. I have another person who tried to sign up for the New Home Specialist program, and she received the same type of error sayin...
- Thu Apr 06, 2023 6:43 am
- Forum: Help / How to use AllProWebTools
- Topic: Members' Cards Being Charged Twice
- Replies: 8
- Views: 1769
Re: Members' Cards Being Charged Twice
Is there something I physially need to do on my end to implement this new version? Thank you.
- Wed Apr 05, 2023 10:43 am
- Forum: Help / How to use AllProWebTools
- Topic: Members' Cards Being Charged Twice
- Replies: 8
- Views: 1769
Re: Members' Cards Being Charged Twice
I have just gotten off the phone with Authorize.net. They said everything is working fine on their end. They basically follow what the website tells Authorize.net what to do and talk to the host. They think something may be wrong with the shopping cart that might need to be updated or fixed. Can you...
- Wed Apr 05, 2023 7:46 am
- Forum: Help / How to use AllProWebTools
- Topic: Members' Cards Being Charged Twice
- Replies: 8
- Views: 1769
Members' Cards Being Charged Twice
Good morning, I am reaching out to Authorize.net regarding this issue as well. Over the past 2 weeks or so when a member joins as a new or renewing member, their credit card is charged because that is the method they used, and then the very next day their credit card is once again charged for the sa...
- Tue Mar 21, 2023 10:11 am
- Forum: Help / How to use AllProWebTools
- Topic: Receiving Copies of Orders
- Replies: 2
- Views: 1030
Re: Receiving Copies of Orders
Thank you! I don't know how all of a sudden buttons get toggled to the "On" position. This should work now.
- Fri Mar 17, 2023 12:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Receiving Copies of Orders
- Replies: 2
- Views: 1030
Receiving Copies of Orders
Within the last couple of days I have been receiving copies of orders. This is something we have not been receiving in the past. Is there a setting I need to change or has there been an update with the system? See attached screenshot below.
- Thu Mar 02, 2023 9:58 am
- Forum: Help / How to use AllProWebTools
- Topic: Needed to Return an Order Instead of Void an Order
- Replies: 3
- Views: 2296
Re: Needed to Return an Order Instead of Void an Order
The system will not allow me to change any options. I need to refund this order (return order). Since I voided the order, the system will not allow me to make any changes.
Attached is the screenshot. How do I reverse this? Thank you.
Attached is the screenshot. How do I reverse this? Thank you.
- Thu Mar 02, 2023 5:00 am
- Forum: Help / How to use AllProWebTools
- Topic: Needed to Return an Order Instead of Void an Order
- Replies: 3
- Views: 2296
Needed to Return an Order Instead of Void an Order
Hello,
I intended to return an order rather than void it. How do I go back and fix this so I can return this order? See attached screenshot. Thank you.
I intended to return an order rather than void it. How do I go back and fix this so I can return this order? See attached screenshot. Thank you.
- Wed Mar 01, 2023 2:26 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to Convert to Word Press
- Replies: 1
- Views: 315
How to Convert to Word Press
Hello,
We are looking at converting to Word Press. Dave had sent me a quick overview of what is required of our web developer to switch to Word Press on our website and I cannot locate this information. Can you quickly tell me what is required to convert? Thank you.
We are looking at converting to Word Press. Dave had sent me a quick overview of what is required of our web developer to switch to Word Press on our website and I cannot locate this information. Can you quickly tell me what is required to convert? Thank you.
- Tue Feb 21, 2023 9:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Link Not Working With Popup
- Replies: 1
- Views: 418
Link Not Working With Popup
Hello, We have a couple of people who tried to access our New Home Specialist Landing page through the popup (see attached). The landing page URL is: https://www.brcdenver.com/New-Home-Specialist/ If people go directly to this link, https://www.brcdenver.com/New-Home-Specialist/, it works and they c...
- Sun Feb 12, 2023 1:04 am
- Forum: Help / How to use AllProWebTools
- Topic: Reports - Sales - Memberships Page
- Replies: 3
- Views: 1225
Re: Reports - Sales - Memberships Page
Yes, I am still experiencing this issue. I have tried going in on this page at different times. It still shows the same information--to Wait.
- Wed Feb 01, 2023 9:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Incorrect Address on Authorize.net Refund
- Replies: 1
- Views: 1091
Incorrect Address on Authorize.net Refund
Hello, I issued a refund on my account due to a membership that was already paid. The address is listed incorrectly on this refund. The address is listed correctly on my contact information but appears as a bogus address on the refund. How do we correct the address on the actual refund notification?...
- Wed Feb 01, 2023 9:14 am
- Forum: Help / How to use AllProWebTools
- Topic: Reports - Sales - Memberships Page
- Replies: 3
- Views: 1225
Reports - Sales - Memberships Page
Hello, When I try to access the Memberships Page (through the Reports - Sales - Memberships Page) the page is loading very, very slowly and takes 2 or 3 minutes load. I receive a message that says to "Wait for the Page to Load" or "Exit the Page." Why is this loading so slowly? See attachments. Than...
- Tue Dec 13, 2022 12:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to Save Logos and URLs in a Transactional Email
- Replies: 4
- Views: 1057
Re: How to Save Logos and URLs in a Transactional Email
Yes, the logos and links seem to be working now. Thank you for your help.
- Mon Dec 12, 2022 5:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to Save Logos and URLs in a Transactional Email
- Replies: 4
- Views: 1057
Re: How to Save Logos and URLs in a Transactional Email
From the "Logos" folder under Images.