Search found 136 matches

by Brads326
Sat Nov 20, 2021 11:20 am
Forum: Report a Bug
Topic: Coupon codes not working properly
Replies: 1
Views: 28

Re: Coupon codes not working properly

Thank you for reporting this issue. It has now been addressed.
by Brads326
Mon Nov 15, 2021 3:01 pm
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 5
Views: 1656

Re: PayPal Order missing from Console

Thank you for reporting this issue. Order# 61382 has now been marked as paid.
by Brads326
Wed Nov 10, 2021 9:30 am
Forum: Help / How to use AllProWebTools
Topic: product inventory
Replies: 1
Views: 31

Re: product inventory

by Brads326
Thu Oct 21, 2021 12:34 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 3351

Re: image ALT text

What you have highlighted here is a <div> tag it is not an <img> tag. This is why there is no "alt" text.
by Brads326
Wed Oct 20, 2021 7:04 am
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3433

Re: shipping charged to customer

Order # 60799 shows a shipping price of $6.80. This is being totaled on the stats page under the gross actual. The order # 60799 also shows a discount applied and that amount is totaled on the stats page under the heading of "discounts". ASP - stands for Average Sales Price - it is a calculated aver...
by Brads326
Sun Oct 17, 2021 9:30 am
Forum: Help / How to use AllProWebTools
Topic: How to find first day of business using AllPro?
Replies: 2
Views: 2938

Re: How to find first day of business using AllPro?

Your first sale to a customer with AllProWebTools was on 2010-10-18.
by Brads326
Sun Oct 17, 2021 9:24 am
Forum: Help / How to use AllProWebTools
Topic: review snippets
Replies: 1
Views: 2862

Re: review snippets

We will be happy to assist you with this. Please make sure that your Google login and password are up to date in your AllProWebTools Password Manager for the Google account where you are seeing this error report. This video explains how to update your Password Manager:

by Brads326
Sun Oct 17, 2021 9:16 am
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 3433

Re: shipping charged to customer

You will find shipping charges at the bottom of the Sales Stats report. You will find this from the main menu under "Reports" and then "Sales" and then "Sales Stats". You can set the desired date range with the calendar at the top right on the page.
by Brads326
Sun Oct 17, 2021 9:09 am
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 3351

Re: image ALT text

The product image alt text is statically set to the name of the product. The alt text will be changed when the product name is changed.
by Brads326
Wed Sep 22, 2021 10:19 am
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 852

Re: abandoned cart email sends

Would you recommend we change the configuration for our campaign to "ASAP"? I cannot advise you on this as it depends on the preferences of your business. Would there be a benefit to hold and send at 1am instead of ASAP? Waiting until 1am will give your customers more time to come back to complete ...
by Brads326
Mon Sep 06, 2021 10:32 am
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 725

Re: buyer profile partially missing/ unable to order

Thank you for reporting this and including screenshots. Potential causes for this may be: Intermittent Internet Connectivity Antivirus Software Server Maintenance Browser Instability We are currently unable to replicate the issue that you were experiencing. It is possible that the issue has resolved...
by Brads326
Fri Aug 27, 2021 1:25 pm
Forum: Help / How to use AllProWebTools
Topic: AllPro Link Showing Up in Unbranded Emails
Replies: 14
Views: 3590

Re: AllPro Link Showing Up in Unbranded Emails

The adjustment made today applies to when an email is sent in a campaign. I have tested the email in a campaign and it did not show "Powered by AllProWebTools". You can see the campaign that was created called "testcampaign".
by Brads326
Fri Aug 27, 2021 12:35 pm
Forum: Help / How to use AllProWebTools
Topic: AllPro Link Showing Up in Unbranded Emails
Replies: 14
Views: 3590

Re: AllPro Link Showing Up in Unbranded Emails

Thank you for providing the additional screenshots to help us understand the issue.

An adjustment has been made to your account. Please send another test email to verify that the issue has been resolved.
by Brads326
Sun Aug 08, 2021 3:35 pm
Forum: Help / How to use AllProWebTools
Topic: Email Open Notifications
Replies: 2
Views: 231

Re: Email Open Notifications

The person you have sent emails to is opening your emails.
by Brads326
Sun Aug 08, 2021 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Contact Management Page
Replies: 2
Views: 227

Re: Contact Management Page

Please provide a screenshot showing what you are referring to so we may assist you.
by Brads326
Sat Aug 07, 2021 8:02 pm
Forum: Help / How to use AllProWebTools
Topic: Can I use templates on SOPs?
Replies: 1
Views: 155

Re: Can I use templates on SOPs?

Yes. You can easily create a template layout and then copy/paste it into a new SOP.
by Brads326
Tue Jul 27, 2021 8:06 pm
Forum: Suggestions / Feature Requests
Topic: importing/exporting
Replies: 5
Views: 1552

Re: importing/exporting

For assistance with this new feature, we ask that you start a screenshare so a support representative can work with you.
by Brads326
Thu Jul 22, 2021 10:03 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 626

Re: credit card refunds not working

Please try your refund again and let us know if it is working now.
by Brads326
Tue Jul 20, 2021 8:43 pm
Forum: Suggestions / Feature Requests
Topic: Membership Module Enhancements
Replies: 11
Views: 2362

Re: Membership Module Enhancements

The fields have been added as requested.

You can select multiple categories by holding the control key on your keyboard as you click on multiple categories.
by Brads326
Tue Jul 20, 2021 8:21 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 714

Re: phone order not showing on orders to be shipped page

Thank you for reporting this. The issue has been addressed.
by Brads326
Mon Jul 05, 2021 6:13 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 687

Re: GDPR delete not working

Thank you for reporting this issue. It has been addressed by our programming team. Please try deleting the records again.
by Brads326
Mon Jul 05, 2021 9:41 am
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 687

Re: GDPR delete not working

When I go to buyer # 8488 this is what I see:
noni-redacted.png
noni-redacted.png (94.41 KiB) Viewed 684 times
Can you provide more detail about the issue you are experiencing?
by Brads326
Wed Jun 09, 2021 9:01 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 1937

Re: New UK VAT regulatory changes

Waiting on response from client
by Brads326
Mon Jun 07, 2021 3:32 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 1937

Re: New UK VAT regulatory changes

AllProWebTools tracks all payments in USD only. As exchange rates fluctuate constantly, it would be costly to look up the current exchange rate at the moment of purchase. Is there a tolerance or variance to the accuracy of the exchange rate at the time of purchase? FYI: Your sales history shows zero...
by Brads326
Fri Jun 04, 2021 10:53 am
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 1937

Re: New UK VAT regulatory changes

There is existing functionality to support creating your own tax rate tables as explained in these videos: Zlp27xkotgA M9rQSTl2eXY _DDdeUtkQUw We can consider adding functionality to support UK VAT to the existing Tax Rate system if you can provide detailed information on your specific needs.
by Brads326
Thu Jun 03, 2021 11:30 am
Forum: Help / How to use AllProWebTools
Topic: Contact
Replies: 1
Views: 197

Re: Contact

Your account has been reset. Please try to login again.
by Brads326
Thu Jun 03, 2021 11:07 am
Forum: Help / How to use AllProWebTools
Topic: Offensive File in Builder Breakfast Folder
Replies: 1
Views: 186

Re: Offensive File in Builder Breakfast Folder

The file has been removed.
by Brads326
Sun Nov 15, 2020 1:43 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 2807

Re: buy more save more coupon

All available coupon settings are available from the main menu by going to "Store" and then by navigating to "Coupons". If you do not see a feature there, then it is not offered.

You can also find further clarification about coupons here: http://allprowebtools.com/forum/viewtop ... f=9&t=3432
by Brads326
Tue Oct 27, 2020 3:48 pm
Forum: Suggestions / Feature Requests
Topic: Coupons
Replies: 3
Views: 4470

Re: Coupons

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Editing a coupon
Replies: 5
Views: 5643

Re: Editing a coupon

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Edit Coupon Codes
Replies: 3
Views: 3046

Re: Edit Coupon Codes

If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
by Brads326
Tue Oct 27, 2020 3:46 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 4257

Re: upsell discount being removed in checkout

Great! Your account has been adjusted to the options A for both stackable and non-stackable. This will apply to all of your coupons codes effective immediately. Your previous codes were originally created as follows: "waves" was combinative - and was only applicable to 2 Domestic USPS shipping rates...
by Brads326
Thu Oct 15, 2020 7:00 pm
Forum: Suggestions / Feature Requests
Topic: Creating an auto text feature
Replies: 1
Views: 1648

Re: Creating an auto text feature

Thanks for the suggestion! We will consider this for a future version release.
by Brads326
Sat Sep 26, 2020 9:51 am
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 4257

Re: upsell discount being removed in checkout

Please let me know of a prior coupon code that provided the free shipping as you would like it to work again. This will allow me to look at all of the settings that were applied to that coupon code.
by Brads326
Sat Sep 26, 2020 9:47 am
Forum: Help / How to use AllProWebTools
Topic: How to delete Ad campaign
Replies: 1
Views: 992

Re: How to delete Ad campaign

Removal of an ad campaign is not currently supported.

The Ad Campaigns Manager is deprecated and no longer supported. Access to the Ad Campaigns Manager is still provided so that you can access your prior statistics, and there are currently no plans to remove the Ad Campaigns Manager.
by Brads326
Wed Sep 16, 2020 8:18 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 2547

Re: What constitutes an "invalid" email

You can learn more about Invalid Email Addresses in this blog post: https://www.allprowebtools.com/Invalid- ... -are-they/
by Brads326
Thu Aug 13, 2020 8:52 pm
Forum: Report a Bug
Topic: Cannot edit blog on Mac air
Replies: 1
Views: 1167

Re: Cannot edit blog on Mac air

Please make use of the Screenshare Support option so that we may see your screen to assist you with this. Here is a video that shows how to start a Support Screenshare:

by Brads326
Wed Aug 05, 2020 10:15 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 4162

Re: Console keeps signing out

Thanks for the detailed description - it helps a lot!

When you came back from lunch and after you logged in, did you have refresh.php running in a separate tab?

When you are actually logged in, do you see the lock icon?

The answers to these questions will help a great deal.
by Brads326
Tue Aug 04, 2020 8:34 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 4162

Re: Console keeps signing out

I have just spent the past hour logged into your account. I have clicked all over and spent the majority of the time loading report pages such as the monthly report, the ad campaign manager, and the marketing emails. I clicked several items in these areas and also went to the webpage editor, user se...
by Brads326
Tue Aug 04, 2020 7:56 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 4162

Re: Console keeps signing out

Something else you can try to help diagnose this: When you first login. Use your mouse's RIGHT button to click on the AllProWebTools logo in the top left of the screen then select "open in new tab". Keep both tabs open as you work from just one of the tabs. When you get logged out, switch over to th...
by Brads326
Tue Aug 04, 2020 7:22 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 4162

Re: Console keeps signing out

When you get logged out next time, please copy and paste the entire URL of the web page that you are taken to here so we can further diagnose this.
by Brads326
Sun Aug 02, 2020 8:26 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 4162

Re: Console keeps signing out

Please start a Support Screenshare so that we can diagnose your issue. It would be most helpful to do this when you are experiencing the issue. Here is a video that will show you how: EQzygW3d2xc If you are unable to access the Support Center due to being logged out too quickly, please send a text m...
by Brads326
Tue Jul 14, 2020 11:15 pm
Forum: Report a Bug
Topic: "repeat buyers" section missing
Replies: 1
Views: 784

Re: "repeat buyers" section missing

When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?
noni-june.png
noni-june.png (46.43 KiB) Viewed 782 times
by Brads326
Tue Jul 14, 2020 11:13 pm
Forum: Report a Bug
Topic: Monthly Report Email stats missing
Replies: 2
Views: 990

Re: Monthly Report Email stats missing

When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?

noni-june.png
noni-june.png (46.43 KiB) Viewed 988 times
by Brads326
Tue Jul 14, 2020 10:59 pm
Forum: Report a Bug
Topic: Blog table distorts on actual web view
Replies: 6
Views: 1871

Re: Blog table distorts on actual web view

You can increase the "width" value until you achieve the desired effect.
by Brads326
Tue Jul 14, 2020 10:49 pm
Forum: Report a Bug
Topic: ERROR: company address returned no results
Replies: 1
Views: 818

Re: ERROR: company address returned no results

Thanks for reporting this. This issue has been addressed.
by Brads326
Tue Jul 14, 2020 10:07 pm
Forum: Help / How to use AllProWebTools
Topic: how to edit pages
Replies: 1
Views: 822

Re: how to edit pages

You will find these system pages under "Settings" on the main menu and then "Administrator". They will be listed in the "Theme Editor".
by Brads326
Sat Jun 27, 2020 1:26 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 4139

Re: Testimonial submission

If your customer is looking at a product and then clicks to review that product, the system knows what product it is that they want to review and therefore does not offer the dropdown box.
by Brads326
Sat Jun 27, 2020 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: Google Conversion value tag issue
Replies: 3
Views: 1195

Re: Google Conversion value tag issue

I have added this for you:
Screenshot from 2020-06-27 15-22-00.png
Screenshot from 2020-06-27 15-22-00.png (488.16 KiB) Viewed 1128 times