Search found 75 matches

by Tommie326
Wed May 04, 2022 3:57 pm
Forum: Help / How to use AllProWebTools
Topic: Request to chat with Tommy
Replies: 3
Views: 83

Re: Request to chat with Tommy

Hey Frederick! There's no need for an appointment. You can start a screenshare whenever you're ready

Here's how:

by Tommie326
Tue Apr 05, 2022 4:56 pm
Forum: Report a Bug
Topic: Error 1006. Access denied. Customer cannot place an order
Replies: 3
Views: 101

Re: Error 1006. Access denied. Customer cannot place an order

This is a great question! According to this article (https://www.indusface.com/blog/how-do-websites-get-hacked/) websites are attacked every 39 seconds on average. By far the majority of attacks that we see are targeted for WordPress websites - which do not work against AllProWebTools websites like ...
by Tommie326
Mon Apr 04, 2022 6:18 pm
Forum: Report a Bug
Topic: Error 1006. Access denied. Customer cannot place an order
Replies: 3
Views: 101

Re: Error 1006. Access denied. Customer cannot place an order

AllProWebTools employs a number of systems to protect your website from intruders, spammers, scams, hackers, vulnerability scans, etc. Occasionally, a legitimate website visitor may be identified by this automated system. Your customer has been blocked due to suspicious activity coming from their lo...
by Tommie326
Mon Apr 04, 2022 5:57 pm
Forum: Help / How to use AllProWebTools
Topic: Error #7
Replies: 1
Views: 99

Re: Error #7

AllProWebTools employs a number of systems to protect your website from intruders, spammers, scams, hackers, vulnerability scans, etc. Occasionally, a legitimate website visitor may be identified by this automated system. Your customer has been blocked due to suspicious activity coming from their lo...
by Tommie326
Tue Mar 29, 2022 8:28 am
Forum: Help / How to use AllProWebTools
Topic: Missing Logo from Bottom of "Benefits" Page
Replies: 15
Views: 468

Re: Missing Logo from Bottom of "Benefits" Page

If you need further assistance, please start a screenshare. Every AllProWebTools user gets 30 minutes of free Premium support on the first of each month. This video will show how to start a screenshare:

by Tommie326
Wed Mar 23, 2022 11:57 am
Forum: Help / How to use AllProWebTools
Topic: Is my account sending emails correctly?
Replies: 1
Views: 159

Re: Is my account sending emails correctly?

Everything looks correct. You can learn more about checking your account health with these resources:

https://www.allprowebtools.com/EMTC8/

and

by Tommie326
Wed Mar 23, 2022 11:54 am
Forum: Help / How to use AllProWebTools
Topic: Sending Emails from a New User Under My Domain Question
Replies: 1
Views: 143

Re: Sending Emails from a New User Under My Domain Question

your staff cannot send an email to anyone who is marked as "unsubscribed"
by Tommie326
Fri Mar 11, 2022 10:49 am
Forum: Report a Bug
Topic: Brand Colors - Keep in Profile
Replies: 7
Views: 316

Re: Brand Colors - Keep in Profile

There is not much more we can do via the forum. If we do not experience the issue and we cannot see your screen.

I would suggest that you start a screenshare so we can work with you on this.
by Tommie326
Wed Mar 09, 2022 6:21 pm
Forum: Help / How to use AllProWebTools
Topic: Missing Logo from Bottom of "Benefits" Page
Replies: 15
Views: 468

Re: Missing Logo from Bottom of "Benefits" Page

Can you provide the URL of the correct image that you want to use?
by Tommie326
Wed Mar 09, 2022 10:55 am
Forum: Help / How to use AllProWebTools
Topic: Monthly Cost/ emails sent
Replies: 3
Views: 68

Re: Monthly Cost/ emails sent

You can ask me anything on Friday at 6pm EST - you should join and we can chat! An email invitation was sent to you on Monday. I will send you another email invite on Thursday.

You are welcome to start a Support Screenshare anytime as explained in this video and we can help you:

by Tommie326
Wed Mar 09, 2022 9:41 am
Forum: Help / How to use AllProWebTools
Topic: Emails did not go out!!!!
Replies: 1
Views: 49

Re: Emails did not go out!!!!

It appears that your account has received a high number of spam complaints from the people who have received emails from your account. Each time a spam complaint was received an email was sent to your email address on file with instructions to improve your email sending reputation. If you did not re...
by Tommie326
Wed Mar 09, 2022 9:22 am
Forum: Help / How to use AllProWebTools
Topic: Monthly Cost/ emails sent
Replies: 3
Views: 68

Re: Monthly Cost/ emails sent

You can find the pricing information for emails sent here: https://www.allprowebtools.com/AllProWe ... P-Service/
by Tommie326
Tue Mar 08, 2022 1:52 pm
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Link in Emails
Replies: 3
Views: 68

Re: Unsubscribe HELP

Instructions for creating a custom unsubscribe link can be found here: https://allprowebtools.com/forum/viewtopic.php?t=4028 Instructions for Custom Branding and removing the AllProWebTools logo at the bottom of the emails can be found here: https://www.allprowebtools.com/Branded-Emails-from-AllProW...
by Tommie326
Tue Mar 08, 2022 9:06 am
Forum: Report a Bug
Topic: Email Campaigns Not Sending
Replies: 3
Views: 834

Re: Email Campaigns Not Sending

You will find information on how to check the health of your account here: https://www.allprowebtools.com/EMTC8/
by Tommie326
Fri Feb 25, 2022 1:26 pm
Forum: Help / How to use AllProWebTools
Topic: Limit Extension
Replies: 2
Views: 75

Re: Limit Extension

Yes, we do not offer a higher daily send limit than 10,000 - however, by using the Prospecting Pools, you can load a campaign with up to 90,000 contacts.
by Tommie326
Thu Feb 10, 2022 12:27 pm
Forum: Help / How to use AllProWebTools
Topic: Add tags to all contacts at once (none have tags at the moment)
Replies: 6
Views: 362

Re: Add tags to all contacts at once (none have tags at the moment)

After you've selected your tag, on Step 4 select your CSV file that you are re-importing and then check the box that states "Tag Existing Records." Should look something like this: Check Tag Existing Records Box.png Once checked, go ahead and hit the "Preview" button and complete the import as usual...
by Tommie326
Thu Nov 11, 2021 1:51 pm
Forum: Help / How to use AllProWebTools
Topic: the unsubscribe URL button wont show up in email
Replies: 1
Views: 97

Re: the unsubscribe URL button wont show up in email

We have addressed the issue with your unsubscribe link.
by Tommie326
Thu Nov 11, 2021 1:49 pm
Forum: Help / How to use AllProWebTools
Topic: Free Event Check-In Software
Replies: 4
Views: 217

Re: Free Event Check-In Software

Does this help:


You may also want to Google free check in software as there are many to choose from.
by Tommie326
Thu Nov 11, 2021 1:43 pm
Forum: Help / How to use AllProWebTools
Topic: Over the limit?
Replies: 11
Views: 426

Re: Over the limit?

There is nothing attached to your post. In the image below, the "Hot General Campaign" currently has 4916 contacts within it and you can add another 5084 contacts to the campaign. If a tag has more than the amount stated it will display "Over the Limit" next to the tag name. You can view your sendin...
by Tommie326
Tue Nov 02, 2021 11:29 am
Forum: Report a Bug
Topic: showng duplicate invoice
Replies: 1
Views: 176

Re: showng duplicate invoice

Looking into Sarah Cardwell's invoice list, there are 3 unpaid invoices for the same item for 3 different dates, at 3 different times, with 2 invoices showing the same price and the other showing a different price.

Can you please provide the invoice numbers of the duplicate invoices?
by Tommie326
Mon Nov 01, 2021 4:12 pm
Forum: Help / How to use AllProWebTools
Topic: Detailed Information on Notifications Sent Out
Replies: 6
Views: 308

Re: Detailed Information on Notifications Sent Out

When you’re sending invoice by going to Marketing -> Email and send test email, there will be no order details since there’s no order attached to it.

To see order details, you can send invoice from the order.
by Tommie326
Fri Oct 29, 2021 9:34 am
Forum: Help / How to use AllProWebTools
Topic: Detailed Information on Notifications Sent Out
Replies: 6
Views: 308

Re: Detailed Information on Notifications Sent Out

You can email a copy of a receipt to yourself to view the order details.

You can also edit what is being viewed in the order details, here's how:
by Tommie326
Thu Oct 28, 2021 4:35 pm
Forum: Help / How to use AllProWebTools
Topic: Limit Extension
Replies: 1
Views: 143

Re: Limit Extension

Currently your limit is at 10,000 email sends a day. This means you can add 10,000 contacts into any one campaign.

Are you planning to send more than 10,000 emails per day?
by Tommie326
Thu Oct 28, 2021 10:40 am
Forum: Help / How to use AllProWebTools
Topic: Member - Now shows they are a lifetime member
Replies: 2
Views: 164

Re: Member - Now shows they are a lifetime member

The membership "2021 Builder Membership Discount for New Builders Attending Builder Breakfast" is set to "Do Not Recur." You can change the setting for that membership to recur by going to Store then Product and Clicking on "2021 Builder Membership Discount for New Builders Attending Builder Breakfa...
by Tommie326
Tue Oct 26, 2021 9:44 am
Forum: Help / How to use AllProWebTools
Topic: Export Unopened Email Tags
Replies: 3
Views: 189

Re: Export Unopened Email Tags

I attempted to export the tag "Unopened Generic Email 1" and was successful. The CSV file contained over 11K contacts. However, with that many contacts, exporting that tag did take longer than normal. I recommend allowing more time for the file to fully export.
by Tommie326
Mon Oct 25, 2021 2:57 pm
Forum: Report a Bug
Topic: labor report error
Replies: 3
Views: 251

Re: labor report error

Are you still having the same issue?
by Tommie326
Mon Oct 25, 2021 11:30 am
Forum: Report a Bug
Topic: labor report error
Replies: 3
Views: 251

Re: labor report error

Hey Tabitha. Can you please provide the process you take to pull the Labor Reports by user? I went to Reports then Labor then Labor by user. I changed the date range on the top left to start on October 18th and end on Oct 24th then I selected a user, Jenni Gonzales.. The report populated all the tim...
by Tommie326
Mon Oct 25, 2021 10:23 am
Forum: Help / How to use AllProWebTools
Topic: Export Unopened Email Tags
Replies: 3
Views: 189

Re: Export Unopened Email Tags

You can now download contacts by tag into a CSV format and the CSV file will display the website information. Here's how this can be accomplished: d35kB0jrcFE Downloading contacts by tag is the best way rather than one bulk download as some contacts may have opened the second email in your campaign ...
by Tommie326
Tue Oct 19, 2021 10:11 am
Forum: Suggestions / Feature Requests
Topic: APWT - Mobile App
Replies: 3
Views: 6065

Re: APWT - Mobile App

When you are ready, you can go ahead and start a screenshare so we can assist you further. Here's how: https://www.allprowebtools.com/support/
by Tommie326
Wed Oct 13, 2021 4:08 pm
Forum: Help / How to use AllProWebTools
Topic: Chat Widget
Replies: 5
Views: 5192

Re: Chat Widget

From what you customer is asking it seems like what she needs can be accomplished by creating a link on her website that redirects her customers to a landing page with links to everywhere she would like them to write a review. Similar to the email she sends but instead its a landing page.
by Tommie326
Wed Oct 06, 2021 3:07 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 3818

Re: Account Disabled From Sending Emails

The emails that were scheduled for today have all finish sending.
by Tommie326
Wed Oct 06, 2021 11:45 am
Forum: Help / How to use AllProWebTools
Topic: How Do I See An Entire List of Names on the Computer Screen for a Specific Tag?
Replies: 2
Views: 1046

Re: How Do I See An Entire List of Names on the Computer Screen for a Specific Tag?

You can download all the contacts in the newsletter tag by going to "settings" then "Import/Export." On this page, you can find and click on the Newsletter Tag which will start the download of all the contacts in the Newsletter tag. You can open the spreadsheet, and select the contact you would like...
by Tommie326
Tue Oct 05, 2021 4:43 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 3818

Re: Account Disabled From Sending Emails

Option 2 from: https://www.allprowebtools.com/The-War-Against-SPAM/ - has been approved. You will be able to send out your next mass email blasts at 9am mst, 11am est.

You will be able to schedule the blast 1 hour before the time of 9am mst.
by Tommie326
Mon Oct 04, 2021 6:05 pm
Forum: Report a Bug
Topic: Email Campaigns Not Sending
Replies: 3
Views: 834

Re: Email Campaigns Not Sending

Hey Kelly, We've addressed the issue. The system is design to help protect you from seeming spammy when sending email mass blast or campaigns. When a contact is sent the same marketing email twice at the same time, the system stops the campaign(s) from sending anymore emails. This is to help protect...
by Tommie326
Fri Oct 01, 2021 5:50 pm
Forum: Report a Bug
Topic: Format of webpage
Replies: 8
Views: 5566

Re: Format of webpage

Please see the two images, one with the working GRID and the other without. Thanks! I have looked into the issue and the web page was created without a grid. You can duplicate a web page that has a grid layout that you would like to use and copy the content of this page into that page. That will cr...
by Tommie326
Thu Sep 30, 2021 8:29 pm
Forum: Help / How to use AllProWebTools
Topic: Chat Widget
Replies: 5
Views: 5192

Re: Chat Widget

Can you please clarify? It seems what you and your client are referring to are two separate things.
by Tommie326
Tue Sep 28, 2021 1:27 pm
Forum: Help / How to use AllProWebTools
Topic: Email invoices
Replies: 2
Views: 1056

Re: Email invoices

We have addressed the issue. Your invoice emails will display Order Details information.

Here's a video on more ways you can edit you email invoice:
by Tommie326
Tue Sep 28, 2021 11:13 am
Forum: Help / How to use AllProWebTools
Topic: Email invoices
Replies: 2
Views: 1056

Re: Email invoices

Thank you for bringing this to our attention. We will look into this issue and reply here once the issue has been addressed.
by Tommie326
Wed Sep 22, 2021 4:07 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 3818

Re: Account Disabled From Sending Emails

You will be able to schedule the blast 1 hour before the time of 9am mst/ 11am est.
by Tommie326
Wed Sep 22, 2021 8:57 am
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 3818

Re: Account Disabled From Sending Emails

I have escalated the issue to my Level 2 support for review.

Option 2 from: https://www.allprowebtools.com/The-War-Against-SPAM/ - has been approved. You will be able to send out your next mass email blasts at 9am mst, 11am est.
by Tommie326
Tue Sep 14, 2021 10:29 am
Forum: Help / How to use AllProWebTools
Topic: Help with name servers
Replies: 1
Views: 1015

Re: Help with name servers

All that is needed is to change the nameservers back to these: henry.ns.cloudflare.com / rihana.ns.cloudflare.com
by Tommie326
Wed Aug 25, 2021 1:05 pm
Forum: Help / How to use AllProWebTools
Topic: AllPro Link Showing Up in Unbranded Emails
Replies: 14
Views: 5037

Re: AllPro Link Showing Up in Unbranded Emails

I have sent 5 emails, using 3 different templates and have not been able to replicate the issue. Here is what I receive:

Screenshot Of Test Email.png
Screenshot Of Test Email.png (89.04 KiB) Viewed 4807 times
Can you provide a screenshot that shows the date when the email was received?
by Tommie326
Fri Aug 13, 2021 2:59 pm
Forum: Report a Bug
Topic: People are not being put in the remove from campaign
Replies: 3
Views: 2052

Re: People are not being put in the remove from campaign

The shortest amount of time you can adjust Email Reply Campaign Delay to is 5 minutes. Typically autoreply emails are suppose to happen almost instantaneously, however there have been times when an autoreply email or out of office email has been received after a minute or two into the recipients ema...
by Tommie326
Thu Aug 05, 2021 3:50 pm
Forum: Help / How to use AllProWebTools
Topic: New Campaigns
Replies: 5
Views: 5014

Re: New Campaigns

There is an email sending limit that can be viewed by going to Marketing then Reputation. There in the Sending Reputation section you can view your send limit per hour. As you send more emails your account will 'warm up' and your send limit will continue to increase. This will also increase the amou...
by Tommie326
Wed Aug 04, 2021 8:54 am
Forum: Help / How to use AllProWebTools
Topic: Restarting old campaign
Replies: 8
Views: 678

Re: Restarting old campaign

Hey Tommie I'm not sure if I have Tools 5.0? also not sure how to provide you with the campaign ID of the campaign to restart. An example would be great. It would be easier to type out the steps so I will know where to locate the number or information. Thanks! The campaign ID can be found on the le...
by Tommie326
Wed Aug 04, 2021 8:53 am
Forum: Help / How to use AllProWebTools
Topic: Restarting old campaign
Replies: 8
Views: 678

Re: Restarting old campaign

Hey Tommie, I know how to convert the videos, the last time we were on the phone I never started the video, but you said it was recording already, I just wasn't sure if it was controlled on your end since I never started the recording. At the end of a call it always prompt me with the conversion to...
by Tommie326
Mon Aug 02, 2021 3:45 pm
Forum: Help / How to use AllProWebTools
Topic: Restarting old campaign
Replies: 8
Views: 678

Re: Restarting old campaign

Hey Tommie thanks for responding. When \we got through with our zoom meeting I was never prompted to save or select where to save video that was recorded. Would you have access to video so I can log it with other video reference points? You mentioned it was being recorded. When the zoom call is ove...
by Tommie326
Mon Aug 02, 2021 2:36 pm
Forum: Report a Bug
Topic: People are saying they replied and still getting emails
Replies: 1
Views: 794

Re: People are saying they replied and still getting emails

Can you provide the contact ID#s of the 4 people so we can look into this for you. The contact Id can be found on the crm record as shown below: